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Customer Service Visual Basic

Chicago, Illinois, United States
April 21, 2018

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Chris Williams

Police Officer - Chicago Police Department

Chicago, IL 60628


Authorized to work in the US for any employer

Work Experience

Police Officer

Chicago Police Department - Chicago, IL

2004 to Present


• Responding to citizen complaints and assist the complainant in obtaining a resolution. Ensuring a proactive working relationship with community residents. Enforcing laws and ordinances. Initiating traffic stops if needed. Respond to domestic disturbances. Communicating with dispatch, Chicago Fire Department, and other law enforcement agencies where appropriate. ACCOMPLISHMENTS

• Developed a program to Instruct police officers in the use of police vehicle camera operations.

• Developed a PowerPoint presentation for the Chicago Police Department designed to strategize a plan for reducing and eliminating illegal drug operations.

• Developed a Visual Basic 6.0 application that cataloged commercial businesses within the police district of assignment providing geographical surveillance to track business licenses, operations and violations.

• As a District Trainer for the police vehicle camera pilot program I utilized VBA to program and developed an Excel spreadsheet to track officer technical training. Data Entry Clerk

Elk Grove, IL

2003 to 2004


• Entered data from source documents into prescribed computer database, files and forms. Transcribed information into required electronic format. Confirmed accuracy of completed work. Placed completed documents in designated locations. Complied with data integrity and security policies. ACCOMPLISHMENTS

• Created a VBA based program in Excel to quickly and efficiently log products for QA department at Collections Etcetera.

Patient Service Representative

Evanston Northwestern Healthcare - Skokie, IL

2000 to 2002


• Performing daily clerical tasks to include: Obtaining current patient information from established and new patients. Accurately entered/updated patient information in practice management system. Assisted patients with completion of paperwork when necessary. Checked patients in when they arrived for scheduled appointments. Printed schedules for upcoming appointments. Reviewed Practice Management System for needed updated demographics and consent forms. Scheduled and re-scheduled appointments as needed. Routinely demonstrated superior customer service skills. Answered telephone in a timely and polite manner. Communicated with customers in a courteous, professional, cooperative and mature manner. Accurately took messages and conveyed information to recipient. Transferred calls to physicians and nurses when medically indicated. Protected/observed patient confidentiality per policies and procedures (HIPAA, etc). ACCOMPLISHMENTS

• Developed and customized a shared VBA "Messaging" system in Excel to catalog patient calls and requests to enhance customer service and reduce time in locating time-sensitive patient messages. Developed security level access and user roles.

• Developed an insurance card identification dashboard to expedite accurate identification of patient insurance information.

• Provided End User training where necessary to support application programs.

• Updated and added new features and processes within the development of customized applications.

• Analyzed business processes and assisted Business Office Supervisor with developing custom programs as directed.


Computer Science

Chicago State University - Chicago, IL

2012 to 2018

Computer Engineering Technology

DeVry University - Chicago, IL

2001 to 2004




• 10+ years programming/coding and development experience using Visual Basic 6.0, Visual Basic for Applications (VBA),, ASP,, PHP, C++, Java, SQL. I have developed several ASP and ASP.Net ( web pages.

• 10+ years developing shared software programs, custom reports and databases. Expert level experience using Microsoft Office Experience (Word, PowerPoint, Excel, Access).

• 10+ years law enforcement experience (City of Chicago, IL).

• 6+ years coding experience with Microsoft Visual Studio 2010, 2012, 2013, 2015 and 2017 Express and Community editions.

• Experienced in MySQL Workbench 6.

• Working knowledge of Microsoft Dynamics CRM architecture.

• Google Android Application Development Experience. ACCOMPLISHMENTS

• Customized MS Excel to develop an insurance card identification dashboard and expedite accurate identification of patient insurance information.

• Developed an application utilizing SDK (Basic4Android) to enhance personal safety by various methods of text messaging and web-enabled tracking using MySQL database and PHP/SQL.

• Developed an application in Visual Basic 6.0 to log all businesses in my assigned police district including business licenses type, status and expiration, arrests at business locations, owner information, contact information. Allowed virtual searches by police beat, street name, address range and printed reports. Listed valid street names, and Municipal Code (Ordinance) violations.

• Developed PowerPoint presentation for Chicago Police Department utilizing Google Earth to illustrate personnel positioning.

• As a District Trainer for the police vehicle camera pilot program I utilized VBA to develop a program to track officer technical training and created an instruction manual for users on the operation and performance of the program.

• Added and deleted officer names as training progressed and rotation advanced within the program.

• Provided program navigation and "how to" instructions to End Users with entry-level computer knowledge.

• Developed and customized a shared VBA messaging system in Excel to catalog patient calls and patient requests to enhance customer service and reduce time in locating time-sensitive patient messages. Developed security level access, version management and user roles.

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