Natalie J. Purnell

**** ****** ***, ****** ****, KS 66102

913-***-****

ac47ja@r.postjobfree.com

Work Experience:

Contractor: Customer Service Representative

Allied Global Services - Overland Park, KS

April 2016 to Present

Providing customer service to established and new customers for corporate and small businesses. Providing online retail service support and technical support for customers ordering products and services. Duties include inbound and outbound calling, data entry and administrative services, including but not limited to credit card payments, refunds and authorizations, creating new accounts, filing, proof checking and product knowledge. 

Contractor – Administrative Assistant, Staffmark Overland Park, KS October 2015 to April 2016

Prepared data and production reports to input into company databases. Input data in an accurate and efficient manner. Verified accuracy of information prior to keying. Corroborated data accuracy after performing data entry procedures. Updated payroll records and employee information in the database via excel spreadsheet. Compare entered data with the source documents. Conducted employee interviews and hiring as well as the employee orientations.

Data Entry Clerk - Apple One Staffing November 2014 to June 2015

Prepared data for inputting into databases. Input data in an accurate and efficient manner. Verified accuracy of information prior to keying. Corroborated data accuracy after performing data entry procedures. Updated records and information in the database. Retrieved data for informational purposes as directed. Compare entered data with the source documents. Processed forms as directed by department manager.

Consumer Loan Rep, Centrinex Lenexa, KS - May 2011 to May 2014

Assisting customers by providing temporary loan solutions via the internet. Providing customer service to customer’s who applied for payday and installment loans through direct application or via a third party service website. Learned several different loan processing systems in multiple portfolios. Lead CSR for multiple portfolios. Overseer of reps in my own portfolio from its inception into the payday loan industry, ran reports such as End of Day reports, worked closely with the portfolio owners.

Personal Banker, US Bank Overland Park, KS - August 2010 to April 2011

Assisted customers with their financial needs and account information. Handled questions in regards to checking and savings accounts and lines of credit. Helped clients apply for and open new accounts and multiple banking products such as checking accounts, applying for loans and lines of credit. Educated customers on how to maintain their accounts to avoid overdrafts as well as the education of the various products and services offered through US Bank.

Provider Maintenance/Claims Repricing, FMH Benefit Services Overland

Park, KS - October 2003 to October 2008

Coordinated multiple detailed projects, both individually, as well as in a team setting. Evaluated and processed provider set-up. Handled medical claims payment processing and provider data management. Used time

management and prioritization skills. Exhibited initiative and judgment in issue resolution, determination of new assignments and daily processes and tasks.

Education:

F.L. Schlagle High School, Kansas City Kansas

Graduated 1994

Park University, Kansas City/Parkville Missouri

Marketing/Management

Attended 2001 to 2006

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