Customer Service Manager

PROFESSIONAL SUMMARY

Motivated, detail oriented, easily trainable, needs little to no management, hardworking, and easy to get along with. I am an enthusiastic, eager, energetic employee that is always willing to learn new things. My back-ground history is in administrative and management.

EXPERIENCE 5/1/90

SEPTEMBER 2010 – AUGUST 2013

OFFICE MANAGER, AJCE TRUCKING

Managed lease trucks from Penske; arranged loads for pick up and deliver on a timely basis. Worked with vendors and customers to ensure each were satisfied. Prepared bills for loads and verified that payments were received on time. Ensured that taxes were taken care of and stay abreast of current DOT regulations.

August 2014 – January 2018

Substitute Teacher, Kelly Educational

Worked with various schools within three districts. Filled in for teachers when they were out (one, two days or long term). Followed teacher’s assignments left for the class and made sure the class remained on track. Made sure that all school rules were adhered to while in the classroom.

FEB 1989 – JULY 2004

IM ANALYSTS ASSOCIATE, DUKE ENERGY

Performed Ad Hoc queries utilizing Business Objectives and/or QMF. Developed ways to retrieve data from FMIS and analysis it Access. Developed Excel workbooks for budgets and other projects. Coordinated budgets for the IM Department. Developed and rolled out special programs to gather data for certain types of programs on clients’ accounts. Worked extensively with clients, inter-departmental budgets, new computer programs and other special projects as they came on board. Audited invoices from vendors.

MAY 1990 – JULY 2006

OFFICE MANAGER, H&R BLOCK

Managed an office of 25 - 30 employees during tax time. Maintained the office and handled problems from clients and IRS during off season. Prepared bookkeeping for approximately 25 clients. Accompanied clients to audits and assisted with problems involving financial situations. Prepared taxes during tax season and extensions during off season. Developed schedules for our tax prepares during the tax season to ensure that we were covered.

EDUCATION

Masters Secondary Education, Grand Canyon University 3.14 GPA - May 2018

Bachelor of Science, Gardner Webb College 3.89 GPA – May 1991

Associate in Business, York Technical College 3.98 GPA -May1983

SKILLS

Skilled in Microsoft products

Easily trainable on any software or computer

Professional at researching difficult items

Take pride in doing my job right the first time

Successful relationships in working with peers and customers

Handle multiple task at a time

Being able to ask for help if needed

SPECIAL ACCOPMOLISHMENTS

Letter from Ruth Nesbitt Advisory Customer Support Representative – in honor of work done on a project for IBM

Outstanding performance – Duke Energy

Outstanding performance – Duke energy

CERTIFICATES

Customer Service Skills for Help Desk Professionals – Duke Energy

Introduction to Visual Basic Programming – Duke Energy

Managing Memory Resources – Central Piedmont Community College

Re-Engineering Initiator -Duke Energy

Communication Skills for the Help Desk Professionals -Duke Energy

Tools and Processes -Duke Energy

Microsoft Education & Certification - Microsoft

ACTIVITIES

Spending time with my family and friends. Going to the movies. Going to church. Enjoy old cars and Harley Davidson motorcycles. I enjoy long walks on the beach and in the mountains. Cookouts in the summer listening to the children playing in the yard.

I love learning new things.

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