Doug Cook

Bradford, OH ***** 803-***-****

www.linkedin.com/in/dougmcook ac47io@r.postjobfree.com

Performance-Driven IT Operations Consultant

Deliver Value with Insight and Expertise

Versatile and solution-driven with in-depth knowledge of data processing, storage technologies, and IP communications. Proven track record in highlighting and resolving issues in diverse, technical environments and coordinating team efforts for installations, integration, problem resolution, and process development. Exceptional relationship builder and negotiator, practiced in successfully presenting complex tactical and project plans to clients, management, and peers, achieving buy-in. Known for excellent interpersonal, organizational, and communication skills.

Expertise in:

Application Integration Systems Management Solutions Architecture Data Polling Data Mining

Process Development Technical Writing

Technical Skills

Operating Systems:

Windows Servers (20xx), Linux / *NIX, OSX, Apple iOS, Cisco IOS, vSphere, VMware Fusion

Software / Protocols:

Splunk>, TCP / IP, SNMP, puTTY, VPN, Apache, Powershell, XML, REST API, NFS, CIFS, FoE, VMware vSphere / vCenter, LDAP, AD, DNS, DHCP, RDP, NTP, FTP, IIS, .NET, Framework, NMS, RMS, virtualization clustering, mirroring, RAID, network monitoring and DevOps fundamentals, SMARTS InCharge AM / PM, SAS, Solutions Enabler, SRDF, UniSphere, Watch4Net, Automated Performance Grapher, ViPR SRM, WS-MAN, EMC ESRS Gateway, CMDB, MIB browsers, Oracle, MySQL

Hardware:

HP DLxx / MLxx, DELL PowerEdge, Cisco routers / switches / Nexus / UCS, Symmetrix, VMAX, VNX, XtremIO, Isilon, NetApp, RecoverPoint, Network Protocol Analyzers

Technical Competencies:

Datacenter implementation, Enterprise Security / Firewall, TCP / IP Communications, Microsoft Office / Office365, Storage (RAID, NAS, SAN, and VS), Internet and security protocols (SSL, TLS, certs, tokens, etc.), ODBC / JDBC connection protocols, API, .NET Framework, API and Web Services, JIRA / INFRA Service Desk, DevOps lifecycle, Disaster Recovery, VDI Management, vApp Deployment, POSIX Shell / Perl / Expect Scripting, SRM Advanced Reporting, Process Development and Optimization, Networking, FCAPS / ITIL asset lifecycle management

Professional Experience

DELL EMC CORPORATION (formerly EMC2), Charlotte, NC / Dayton, OH

Solutions Architect 2007 – 2017

Provided customers with architectural oversight, team leadership, and implementation expertise during large scale rollouts of EMC ViPR SRM Suite, Service Assurance Suite, EMC ControlCenter, and Solutions Enabler. Consulted with customers in articulating and achieving operating requirements. Served as expert charged with creating and managing service requests. Facilitated integration of assets with customer’s Configuration Management Database (CMDB).

Worked with international financial services customer stabilizing and expanding large-scale deployment of ViPR SRM, driving better visibility into IT infrastructure which in turn exposed problem areas for remediation.

Provided baseline for long-term support of ViPR SRM solution by collaborating with customer’s management team collecting and defining requirements for custom Storage Allocation Chargeback Report, working closely with customer and developers identifying data integration points, and training customer team in troubleshooting and maintenance.

Engaged closely with multi-regional utilities services’ new staff and EMC account team, developing and overseeing remediation plan for overtaxed SRM solution, restoring faith and confidence that storage performance goals were being met for large-scale environment.

Supplied Jack-of-all-trades expertise assisting rapidly growing medical analytics provider in facilitating build out and management of new datacenter with cutting edge EMC and Cisco technologies (VCE), enabling completion of accelerated business plan.

Integrated with global financial institution’s SAN team leading deployment of large-scale ECC / Smarts solution (150+ Symmetrix) coordinating with many siloed business units successfully deploying 4K+ collection agents on open systems required to integrate host and storage performance metrics.

INTERNATIONAL NETWORK SERVICES (formerly Lucent, INS), Charlotte, NC

Principal Consultant 2006 – 2007

Provided Smarts InCharge consulting services and served as trusted advisor to customers while providing technical and consultative leadership to peers on engagements. Assisted account management team in opportunity recognition, proposal, and statement of work (SOW) development. Served as Regional Practice Lead for Network and Systems Management consultancy.

Provided training and scripting services for staff of regional hospital, optimizing hospital’s Smarts InCharge monitoring solution.

Managed installation and operation of complex Smarts InCharge solution for federal defense contractor which provided service assurance for client’s secure development lab environment.

INTERNATIONAL NETWORK SERVICES (formerly Lucent, INS), Charlotte, NC

Senior Network Systems Consultant 2000 – 2006

Delivered high quality engagements to customers in either “first in” or team member roles. Mentored other consultants on similar engagements. Assisted customers with discovery and documentation of environments while integrating NMS tools (Smarts, HPOV), supported customer staff with training and situational scripting services.

Worked with leading medical university restoring normal operations to Smarts InCharge environment after failed upgrade, and also provided expanded management domains while adding functionality of monitoring application communications.

Program-managed implementation of network and systems management architecture for large financial institution in support of new service assurance strategy.

Worked closely with customers of international storage solutions vendor, integrating management software and demonstrating the solution’s ability to resolve operational issues.

Developed custom scripts and processes for global telecommunications services provider to monitor and report on quality issues, reducing overall implementation costs.

Education and Military Service

Anti-Submarine Warfare Operations, United States Navy (USN), Jacksonville, FL

Certifications

EMC Infrastructure Storage Management Associate Certification, EMC2 Corp., Hopkinton, MA

VMware VTSP Accreditation, VMware Inc., Palo Alto, CA

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