Customer Service Sales

SKILLS

WORK EXPERIENCE

MARIZA HOOKANO

**** **** ****, ******, ** 96796 C: 808-***-**** ***********@*****.*** Computer Skills:

MS Office Applications (Word,

Powerpoint, Excel, etc.)

Windows 98, 2002, 2010, 2012, and

Vista, PC & Mac.

Intermidiate knowledge of AllPro

Systems, Quickbooks, Point of

Sale, NAVIS, V12, Dashboard,

Opera, Millennium, & Northstar.

Typing Speed: 80 wpm

Qualification Highlights:

Dependable reliable hard worker.

Outstanding verbal and written

communication skills.

Ability to multitask, focused, &

leadership oriented.

High organized and self

motivated.

Enthusiastic team player.

Excellent customer service skills.

Skilled in office management and

accounting.

03/2017 to 06/2017 Reservationist/Activities (Left on Maternity) Koa Kea Hotel - Poipu, HI

Managed operations in accordance with budget requirements. Dealing with guests over the telephone.

Taking and inputting reservations.

Negotiating rates in hotels.

Upselling, or offering a more expensive room to the customer. Designed all aspects of new initiative focused on Hawaiian Culture. Coordinated new activities and programs for hotel. Wrote all Standard Office Procedures for new department. Answered phone calls by 3 rings and worked as designated operator for all departments & PBX.

Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Managed incoming and outgoing calls for busy medical busy. Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring incidentals. 01/2017 to 04/2017 Retail Salesperson

The Root - Koloa, HI

Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items.

Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions.

Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributes to team effort by accomplishing related results as needed. 05/2016 to 12/2016 Contract Cleaning

Self Employed - All Areas Kauai, HI

Vacuumed rugs and carpeted areas in offices, lobbies, residential, vacation rentals, and construction sites.

Polished glass surfaces and windows.

Washed, cleaned, and disinfected water coolers.

Cleaned and buffed tile floors using industrial cleaning equipment. Dusted picture frames and wall hangings with cloths. Polished all metal hardware fixtures.

Removed waste paper and other trash from premises to designated area. Accepted accountability for all assigned building keys, master keys, and access cards.

Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Cleaned walls, windows, shades, and curtains.

Used chemicals and other cleaning equipment in proper, safe and responsible manner.

07/2015 to 05/2016 Activities Coordinator

The Club at Kukuiula - Koloa, HI

Maintained appropriate filing of personal and professional documentation.

Screened personal and business calls and directed them to the appropriate party.

Created standard operating procedures. Adjusted program mechanics to account for changing conditions.

Implemented strategies to increase program effectiveness. Coordinated work between departments.

Executed contracts & itineraries in timely manner. Determining customer needs and developed program initiatives according to preferences.

Made and confirmed reservations.

Entered numerical data into databases in timely and accurate manner. 10/2012 to 10/2015 Reservationist/Customer Service Captain Andy's Sailing - Eleele, HI

Answered telephone calls within 3 rings, using correct salutations, and telephone etiquette.

Made and confirmed reservations.

Oversaw inventory and office supplies purchases.

Coordinated and consolidated passenger manifests to ensure efficiency EDUCATION

of operation.

Ordered meals on time for daily sailing and rafting tours. Organized, greeted, checked in, and handled complex customers issues. Communicated effectively with hundreds of activity agents and agencies throughout Hawaii and the mainland to maintain valued professional relationships.

Maintaining a clean and organized store front & keeping retail constantly stocked.

Actively training new employees in all areas of day-to-day operations, including accurate usage of reservations and office software, and understanding of company procedures.

Generated sales and direct bookings at off-site locations, increasing company exposure.

Reviewed and filed out vouchers for payouts of vendor sales. Consistently informed agencies on a weekly basis of availability, price, and tour schedule changes.

Managed personal bank and retail sales using Quickbooks and POS. Excellent sales history: $952,434.65.

2012 High School Diploma

Waimea High School - Waimea, HI, U.S

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