Customer Service Representative

Simone Willis

**** *** **. ******, ***** Carolina 28110 ***************@*****.*** 980-***-****

OBJECTIVE .

Qualified Customer Service Representative with 9 years in a fast-paced Customer Service and Call Center environment. Personable and professional under pressure. Call Center Representative verse in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative driven to exceed sales and goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

EXPERIENCE

DIRECTV Charlotte, North Carolina December 2014 - October 2016

Customer Service Representative

●Guaranteed positive customer experiences and resolved all customer complaints.

●Answered an average of 55 calls per day by addressing customer inquiries, solving problems and providing new product information.

●Directed calls to appropriate individuals and departments.

●Dedicated to continuously improving sales abilities and product knowledge.

Olive Garden Monroe, North Carolina December 2012 – Currently working

Server

●Consistently provided professional, friendly, and engaging service.

●Displayed enthusiasm and knowledge about the restaurant’s menu and products.

●Skillfully promoted items on the beverage lists and restaurant specials.

●Set dining tables according to type of event and service standards.

●Addressed diner complaints with kitchen staff and served replacement menu items promptly.

●Worked as a team member performing cashier duties.

New Alternatives Home Health Care Harrisburg, North Carolina February 2007 - August 2011

CNA 1

●Maintained accurate records of patient care, condition, progress and concerns.

●Monitored vital signs such as blood pressure and pulse.

●Responded appropriately to the physical, emotional and developmental needs of patients.

●Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

●Helped patients move in and out of beds, baths, wheelchairs, and automobiles.

EDUCATION

Monroe High School Monroe, North Carolina August 2000

CPCC Charlotte, North Carolina

●Currently enrolled pursuing education in Applied Science.

SKILLS

●Trustworthy companion

●Compassionate

●Companionship and emotional support

●Patient-focused care

●Committed team player

●Efficient and reliable team player

References are available upon request.

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