Accounting, Tax & Customer Service Management

EJIRO K ESEMITODJE

***********@*****.*** 234-***-****

SUMMARY

Broad management skills with knowledge of accounting, portfolio management, risk management, internal operations and month-end financial procedures and reporting strengths to turnaround troubled operational issues.

Extensive and diverse banking experience with adequate exposure to customers’ relationship management, banking operations, adequate knowledge in banking applications software, like Finacle, Globus, and Flexcube.

CORE COMPETENCIES

Financial Intelligence, Taxation matters, Fraud Prevention, Risk Management, Banking Operations, Brand Management Loans Recovery, Cash Management

EDUCATION The University of Akron, Ohio Masters of Taxation Masters of Science in Professional Accounting Lagos State University, Lagos State Masters of Business Administration (Financial Management) The Federal Polytechnic, Ogun State Bachelor of Science in Accountancy

PROFESSIONAL WORK EXPERIENCE

Ciuni Panichi – CPAs & Business advisors

Audit and Assurance Intern

Jackson Hewitt

Tax preparer

The University of Akron. Akron OH Graduate Research Assistant

Akron Summit Community Action Inc Certified VITA Tax Preparer

Sterling Bank Nigeria Plc Branch Operations Manager

Equitorial Trust Bank Limited Customer Service Manager

United Bank for Africa PLC Customer Service Officer

KEY ACHIEVEMENTS

Service delivery excellence led to client satisfaction index increasing from 45% to 70%

Reduced branch customers’ service turnaround time from 15 minutes to 3-5 minutes

Best customers service delivery branch for 3years

Achieved 48% increase in accuracy of cash projection and reporting strategy

Zero fraud in the branch for three years

Improved the cash management process by 51% for Automated Teller Machines (ATMs)

INVOLVEMENT & AWARDS

Student Affiliate Member, American Institute of Certified Public Accountants (AICPA)

Student Member, Institute of Management Accountants (IMA)

Certified VITA volunteer Tax Preparer at the University of Akron

Global Peer Support Leader, The University of Akron Office of International Programs

Error free Transaction Processing Award (Sterling Bank Plc)

Best customers service officer award in Western Region Branch Operations (United Bank for Africa)

Tutor and grade Financial Accounting I&II, Spreadsheet Modeling Decision Analysis. Tools used: Excel + Access

Associate Member, Nigerian Institute of Management (AMNIM)

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