Courtney M Lattimore

**** ********* ***, *******, ** 30144

478-***-****

ac47bs@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile

More than 2 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support.

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft Word, and the rest of the Microsoft office suite.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Synopsis of Achievements

Established good working relationship with clients and customers, increased mobility sales efficiency by implementing innovative approach to the established sales process

Employment

Verizon Wireless, Kennesaw, GA

Customer Service Representative

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution..

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Sept 2012–April 2016

Personal Assistant, Stephanie Witherspoon, Birmingham, AL

Client Support

reading, monitoring and responding to the principal's email

answering calls and handling queries

Oct 2010– Jan 2012

Adecco USA, Kennesaw GA

Medical device Assembler

Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts,, tools, and materials

Responsible for assembling and packaging various Philips Respironics medical devices and subassemblies in an ISO 9001 and FDA regulated environment.

Working knowledge of Demand Flow Technology (DFT) system to produce quality products with minimal assembly and paperwork errors.

Accurate completion of Device History Records, inventory control processes (Kanban, Material Movement forms, etc.), lot tracking, scrap reporting, other administrative duties.

Jan 2010-Oct 2010

Education

Chattahoochee Technical College Assc Surgical Technology

State University of West Georgia Global Studies

2014-2016

2007-2009

References

Michelle Taylor senior sales consultant 708-***-****

Mykia Cross Subject Matter expert 770-***-****

Stephanie Witherspoon 205-***-****

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