Customer Service Sales
Resume:
Courtney M Lattimore
**** ********* ***, *******, ** 30144
************@***.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 2 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft Word, and the rest of the Microsoft office suite.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Synopsis of Achievements
Established good working relationship with clients and customers, increased mobility sales efficiency by implementing innovative approach to the established sales process
Employment
Verizon Wireless, Kennesaw, GA
Customer Service Representative
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution..
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Sept 2012–April 2016
Personal Assistant, Stephanie Witherspoon, Birmingham, AL
Client Support
reading, monitoring and responding to the principal's email
answering calls and handling queries
Oct 2010– Jan 2012
Adecco USA, Kennesaw GA
Medical device Assembler
Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts,, tools, and materials
Responsible for assembling and packaging various Philips Respironics medical devices and subassemblies in an ISO 9001 and FDA regulated environment.
Working knowledge of Demand Flow Technology (DFT) system to produce quality products with minimal assembly and paperwork errors.
Accurate completion of Device History Records, inventory control processes (Kanban, Material Movement forms, etc.), lot tracking, scrap reporting, other administrative duties.
Jan 2010-Oct 2010
Education
Chattahoochee Technical College Assc Surgical Technology
State University of West Georgia Global Studies
2014-2016
2007-2009
References
Michelle Taylor senior sales consultant 708-***-****
Mykia Cross Subject Matter expert 770-***-****
Stephanie Witherspoon 205-***-****
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