Customer Service Representative

Saranya Mahendran

Mob no 614-***-****)

Email: **************@*****.***

Permanent Resident Alien

Objective:

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Skills

Microsoft office

Team player

Interpersonal skills

Articulate and well spoken

Flexible

Accurate and detailed

Social media knowledge

Data entry

Office Manager

HIGHLIGHTS

Service Oriented

Conflict Resolution Expert

Sharp Problem Solver

Energetic work Attitude

RELEVANT SKILLS

• Answer Customer phone calls regarding inquires / issues

• Demonstrated ability to handle confidential material and records

• Strong interpersonal and organizational skills

• Excellent customer service skills

• Ability to prioritize multiple objectives effectively

Professional Summary

Loan officer

1st MONARCH MORTGAGE, Marysville, OH 43040

08/2017-Present

Submit applications to credit analysts for verification and recommendation

Analyse applications financial status, credit, and property evaluations to determine feasibility of grating loans

Review loan agreements to ensure that they are complete and accurate according to policy

Meet with applicants to obtain information for loan applications and to answer questions about the process

Explain to clients/customers the different types of loans and credit options that are available, as well as the terms of those services

Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

SAAS Consultants realty LLC

MARYSVILLE, OHIO.

Admin Executive/Customer Service Representative

01/2015 to 07/2017

Provided administrative support including managing calendars, composing documents, completing data entry.

Organized and maintained client files to ensure current information on prospective buyers.

Created high interest flyers to advertise available properties to prospective clients.

Carried out necessary job functions utilizing Microsoft word, Excel and PowerPoint.

Managed and scheduled showings and initiated necessarily follow up on feedback.

Interact with customers on behalf of the company and provide information about products and services, respond to customer complaints, and process returns.

Education

Bachelor of Computers: Computers -2011 – Chennai, TamilNadu, India.

Certifications

SAFE Mortgage Licensing Act of 2008 Certified

Licensed Mortgage Loan Originator – Ohio state

Projects

Have completed a project in the Insurance domain during my Bachelor of Computers. The development of this system contains the following activities, which try to automate the entire process keeping in the view of database integration approach by system Rich User Interface.

The user information files can be stored in centralized database which can be maintained by the system.

Authentication is provided for this application only registered members can access.

Members can share is data to others, and also he can get data from others.

There is no risk of data management at any level while the project development is under process.

The system provides web registration and profile management all policy holders.

Insurance premium calculations, for quarterly, half yearly and annually is completely automated gives us a reliable environment.

The system provides claim reporting and status enquiry.

Providing online help to customers and training modules to agents and customer grievance handling mechanism.

Users of the System:

The system after careful analysis has been identified to be presented with the following Users:

Customers

Administrator.

Agents.

Number of Modules:

The system after careful analysis has been identified to be presented with the following modules:

Administrator Module.

Agents Module.

Customers Module.

Premium Calculations.

Registration Module.

Search.

Reports.

Security and Authentication.

Contact this candidate