Customer Executive non voice

SOMENATH SARKAR

PRESENT ADDRESS:-

Siliguri, Saktigarh Road no.04

P.O. Siliguri Bazar

Dist. Jalpaiguri

Pin- 734005

TELEPHONE : 911******* (mobile)

EMAIL: ***.**************@*****.***

OBJECTIVE:

I am looking forward to work in a competitive environment along with the opportunity to grow, where I can make use of my experience personal attributes and qualifications yet to be successful in any field i work.

WORK EXPERIENCE/ CAREER SUMMARY:

1.I have worked with Conentrix Daksh Pvt. Ltd in Bangalore for 3 years and 7 months. 2. Worked with IBM Global Business Process Services in Kolkata for 5 years 4 months DESIGNATION:

1) Senior Operation Executive (Non–Voice)

2) Senior Trainer in Repair team (inbound and outbound calls) Process: UK BANKING PROCESS (LLOYDS BANKING GROUP) JOB PROFILE:

1. Helped Customer to transfer their Funds across the world both in UK as well as different parts of world having gone through all the relevant checks. 2. Worked as a Senior Trainer in a team called REPAIR which takes care of all the flawed & rejected cases (Current Role)

3. Have experience of working on commercial hand written mandates pertaining change of address as well as transferring funds

4. Have experience of working on Customer’s fund refund and waiving operation 5. Have experience of working on Customer’s cheque book & credit book issuing, based on their NPA a/cs.

6. Worked on customer’s overdrawn a/cs & closure of such a/cs CAREER HIGHLIGHTS:-

1. Worked with CONCENTRIX, Bangalore in an UK banking profile for 3 years and 7months.

2. Worked with IBM Global Business Process Services, Kolkata as a Senior Process Executive for 5 years and 4 months in an international banking operations Non voice. 3. Being Cross Trained to Different Line of Business as per Organization’s Requirements

(Teams like: CCBO, Excess Management, Chaps and foreign) 4. Being a Trainer of “Repair Team” I took care of all the flawed and rejected cases by making outbound calls to the relevant UK branch and helped to get those cases resolved 5. Achieved SLA Targets as per client requirement

6. Effectively prepared the data report for all the relevant operational things like Volume Allocation, EOD MI report and quality report for inbound outbound calls along with the data part

7. Maintained the Quality Parameters of the process as laid by clients 8. Effectively managed the Client Requirements as per SLA 9. Organized EOD team meetings and data analysis with Team 10. Maintained the Quality Parameters of the process as laid by clients EDUCATIONAL QUALIFICATIONS:-

> Passed Madhyamik Examination in 2001, Under W.B.B.S.E

> Passed H.S. Examination in 2003, Under W.B.C.H.S.E

> Passed B. Com in 2006 Under N.B.U

>Completed computer course on MS-WINDOWS, MS-OFFICE & INTERNET (January 2007 to December 2007)

>Completed computer course on FINANCIAL ACCOUNTING –TALLY (January 2008 to July 2008)

KEY SKILLS:

1 Proficient in MS Office, Power Point, Excel and usage of Internet. 2 Knowledge in Typing (40 wpm with 95% accuracy)

LANGUAGES KNOWN : -

English, Hindi and Bengali.

PERSONAL DETAILS;-

Date of Birth: 11/06/1986

Father’s Name: Mr. Biswanath Sarkar

Nationality: Indian

Permanent Address: Shaktigarh Road no. 04 Siliguri P.O. Siliguri Bazar, Dist. Jalpaiguri, Pin 734005

INTEREST AND ACTIVITIES:-

Playing and watching cricket, listening to music and References shall be made available on request

I hereby declare that all the information stated above is true and complete to the best of my knowledge and belief and nothing has been concealed / distorted. Place: Siliguri

Date:

Name: Somenath Sarkar

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