Customer Service Administrative Assistant
Resume:
MICHELLE N.CELZO
Block** Lot ** ACM Paramount Barangay Navarro, General Trias City, Cavite
Current Address: *** **. ****** **. ******* A, Quezon City
***************@*****.***; ***************@*****.***
EDUCATION
June 2012 – April 2016
STI College Rosario, Cavite
Bachelors of Science in Business Management major in Operations
EXTRA CURRICULAR ACTIVITIES
2012-2016
STI College Rosario, Cavite
Collegiate Entrepreneurs Organization
Member - First Year
Representative - Third Year
January 09, 2015
STI College Rosario, Cavite
Stand Up and Deliver
Local Competition (Representative)
August 28, 2015
STI College Rosario, Cavite
Think Quest
Local Competition (Representative)
SEMINARS ATTENDED
February 03, 2016
21st STI National Youth Convention Aliw Theater, Pasay City
“I Will Lead Innovation”
January 08, 2016
STI Bldg., General Trias Drive Tejero, Rosario, Cavite
Career Talk 2016
(Resource Speaker)
September 30, 2015
Provincial Gymnasium, Trece Martires City
Cavite Entrepreneurs Student Conference
January 10, 2015
77 Mother Ignacia Avenue corner Scout Reyes, Paligsahan, Quezon City
1st ASEAN Young Entrepreneurs Conference
WORK EXPERIENCE
January 26, 2017 to June 30, 2017
M.Ubis, Inc.
HR/Administration Staff
Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records and obtaining temporary staff from agencies.
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications and merit increases.
Documents human resources actions by completing forms and reports
Answer phone calls or inquiries.
Maintains 201 files of the employees.
Coordinates to other departments with regards to their office supplies.
Making inquiries to other suppliers.
August 26, 2016 to January 2017
Royal Cargo Inc.
Electronic Data Interchange Clerk
Provides right documentation from internal information
Provides statistical report
Provide inventory count through visual and actual count of the company’s product.
Answer phone calls or inquiries from internal and exter
Adjust report if necessary using Cargowise System.
Maintains 201 files of the employees.
November 12, 2015 – April 13, 2016
Internship
Bureau of Internal Revenue Bacoor, Cavite
Secretary of Administrative Assistant
Recording of eCAR documents
Filling of Real Estate Documents and Corporations documents
Updating of Tin Nos. of tax payers
Checking of uploading payments and not yet uploaded payments using ITS system.
Assisting tax payers in processing and inquiries with regards to their requirements.
TRAINING
September 05 - September 23, 2016
Royal Cargo Inc.
Certificate of Achievement for having achieved a 100% examination score on the 3PL PHC Standard Operating Procedure.
July 07 2016 – July 26, 2016
C3/Customer Contact Channels
Customer Service Representative
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Make sure to book their flights according to the specific date and time they give.
Provide support and help them with regards to their questions and inquiries.
CHARACTER REFERENCE
Ms. Bhellenor Cornejo
Admin Assistant I
BIR- Bacoor, Cavite
Ms. Jay Marie Pakingan
Accounting Staff
M.Ubis Inc.
Ms. Rachelle Salvador
Inventory Coordinator
Royal Cargo Inc.
Michelle Necor Celzo
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