Bryan Morrow

*** ********* **. **

Marietta, GA *0067

Contact Number: 770-***-****

Email: T ac479k@r.postjobfree.com

Professional Summary

Bryan is a dynamic, technically inclined, and performance-focused professional offering hands-on experience in technical assistance. He has 10 years of IT help desk experience, and he is a quick learner. Additionally, he is known for his outstanding expertise in establishing professional relationships with customers, colleagues, and executives. Further, Bryan is a detail-oriented team player with well-defined communication, technical, organization, problem-solving, and analytical skills. He is also dedicated to fostering a working environment that motivates collaboration and optimizes team performance to achieve customer satisfaction. Finally, he is currently in school to receive his A+ certification. Education

Bachelor of Science in Business Administration

● 2013, The University of Tennessee

● Chancellor's Honor Roll

Professional Experience

Virtual Technology Group April 2017 – May 2017

PC Technician

● Unboxed and uninstalled wireless routers /access points

● Documented any damage to containers or product and fill out damage reports

● Ran power cords and tu rned on Laptops and launch browsers to ensure online

● Assist users with logging into, utilization provided laptops and accessing any testing software or required websites.

● Troubleshooting any connectivity issues with laptops and router connecting to internet

● Communicate and log site activities via the client’s portal Aon Technology April 2016 – January 2017

Help Desk Technician

● Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitored Service Now for tickets assigned to the queue processed them first- in first-out based on priority level, and documented the internal procedures. Reported tickets for escalation if it was required.

● Managed PC setup and deployment for new employees using standard hardware, images and software. Installed, tested, and configured new workstations peripheral equipment and software. Also assisted with onboarding of new users.

● Maintained inventory of all equipment software, and software licenses. Shipped computer components to end users as needed.

● Ensured each workstation had a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Performed timely workstation hardware and software upgrades as required. Modified configurations, utilities, software default settings, for local workstations and remotely.

● Assigned users and computers to the proper groups in the Active Directory including Passwords Log On. Communicated feedback to end-users via Microsoft Lync, Microsoft Outlook, Email and by Phone

Americold August 2015 - February 2016

Quality Control Assurance

● Checked inventory for defects and damages inbound and outbound shipments (Using RF Scanners)

● Loaded and Unloaded trailers using battery operated pilot jacks, and tracking and storing product goods

Impact Specialty

Shipping and Receiving Clerk January 2015 - July 2015

● Pulled orders from inventory using RF scanners

● Restocked raw goods, inventory, and performed inventory and cycle counts

● Process and package goods in a time efficient manner Production A ugust 2014 - December 2014

PPG Aerospace

● Operated a chemical mixing machine to process produce package goods in a time efficient manner

● Restocked raw materials when it was required, and cleaned heavy machinery University of Tennessee A ugust 2011 – May

2013

Help Desk

● Demonstrated expertise in utilizing various Microsoft Office applications.

● Carried out wide-ranging clerical duties, including answering phones, filing documents, encoding data, and operating office equipment. Rendered assistance in drafting and disseminating necessary memos through emails and faxes. Middle Tennessee State University S eptember 2006 – May 2008

Help Desk

● Keenly assessed nature of the problem to provide effective solutions and response.

● Acquired positive feedback from customers, regarding their computer usage.

● Proficiently maintained computer systems operational by cleaning up; installing computer peripheral for the users; and installing, modifying, and repairing hardware and software.

● Demonstrated technical expertise in resolving incoming queries and issues related to computer systems, software, and hardware. Acquired strong command in troubleshooting technical problems with local area networks (LAN), wide area networks (WAN), and other systems.

● Optimized productivity in training computer users, while efficiently writing substantial training manuals. Took part in executing diagnostic programs for strategic problem resolutions; and reports for system malfunctions.

Other Experience

Warehouse Associate Sept 2014- Nov 2014

PPG Aerospace

Seeking Employment May 2014-September 2014

Warehouse Associate May 2013–May 2014

Tigers

Team Lead Supervisor Sept 2010–June 2011

Leviton

Quality Control Assurance June 2008–July 2010

General Mills

Community Involvement

Participant, Regional Inter-Faith Association

Technical Acumen

● Microsoft Office, Hardware Repair and Software Installation, Troubleshooting, HP Printers

● Customer Service, Networking Administration, LAN, WAN, Windows OS

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