Cara E. Kennon

**** ******** ***** ** ********, GA 30152

* 770-***-**** * ac479e@r.postjobfree.com

SUMMARY

Executive Assistant/Office Manager who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Also, a high-energy individual successful in cultivating a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing innovative ideas that drive company growth.

HIGHLIGHTS

Microsoft Office Proficient, Travel Administration, Skilled Multi-Tasker, Articulate and Well-Spoken, Professional and Mature Self-Starter, Conflict Resolution Techniques, Works Well Under Pressure, Social Media Knowledge, Time Management, Exceptional Organizational Skills, Flexible.

WORK EXPERIENCE

Executive Assistant/Office Manager Aaron’s, Inc., Marietta, GA November 2006 – Present

• Support Senior Vice President, 12 Regional Manager, 102 General Managers and 800+ store employees.

• Track and coordinate travel for Senior Vice President, Regional Managers and other employees as needed.

• Arrange and execute all meeting and events both on site and off to include retreats and team building activities.

• Run a variety of reports such as staffing level reporting, labor management, DOT, customer service, compliance adherence and corrections, and a variety of financial reports. Review reports for anomalies and analyzes as needed. Follow up on anomalies with RMs, GMs, and Store Associates as needed. Provide a summary of finding and resolutions to the SVP to keep them informed.

• Works with non-profit organizations to partner up with Aaron’s Community Outreach Program (ACORP) to include onsite visits and evaluation of needs. Interaction with Founders and Officers of various organizations. Process and approve all ACORP requests which include validating the request to ensure it drives the purpose pf ACORP.

• Approve online store orders for store supplies to ensure adherence to corporate policy. Coaches stores on policy if discrepancies are found.

• Ensures that Divisional Offices are kept in a presentable state for outside visitors. This may include working with the Divisional Administrative Assistants and other support staff to ensure supplies are well stocked and orderly. May also work with cleaning service or facilities management as needed to give direction on items that need to be addressed. Works with Fire Marshalls to ensure building is up to code.

• Assists customers that call the Divisional Office with issues. Determines the best answer based on knowledge of the business. May transfer the call to others as appropriate.

• Maintain database for all customer complaints as well as assist customers that call Divisional Office with issues that have escalated beyond the stores and Regional Manager. Determines the best answer based on knowledge of the business.

• Maintain and handles all bed bug claims within the Division to include coaching and counseling, webinars on policy and procedures. Follow through with legal department, 3rd party vendor and customers.

• Maintain all Better Business Bureau complaints to include investigation, resolve and posting to the BBB portal.

• Supervises all other administrative staff in the Division Office.

• Completes strategic projects for the division as requested by the Senior Vice President and other Division Leaders.

WORK EXPERIENCE

Executive Assistant to HR Director and Area Vice President, CVS/pharmacy, Roswell, GA August 2000 – November 2006

Education

Hamden High School

University of New Haven

Certified Life Coach

Kennesaw University - Continuing Education MS Excel Training – Beginner/Intermediate

Seminars/Training: Customer Service, Administrative Assistants and Office Management

ACCOMPLISHMENTS AND COMMUNITY INVOLVEMENT

Published Author “Spirit Driven Messages for Everyday Life”

Mentor - Cobb County Mentoring Program

Leader/Mentor College Graduates and Young woman

Inspirational and Motivational Speaker at Woman Events and Conferences

Annual keynote speaker at Camp Grace “Dare to Dream” week which encourages disadvantages teens

REFERENCES FURNISHED UPON REQUEST

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