ANDREW VALENTI III
ac478i@r.postjobfree.com
PROFILE
CompTIA A+ Certified professional with outstanding problem solving and troubleshooting skills seeking to utilize his excellent organizational skills, attention to detail, and sensitivity to customer satisfaction to benefit an organization’s IT operations, help desk, or support services. Currently studying for the CompTIA Security + certification exam.
TECHNICAL SKILLS
Software:
Windows 10/8/7/Vista/XP, Mac OS X – installing, configuring, and maintaining
Creating Active Directory accounts and setting security permissions to folders, Microsoft Exchange Management (creating mailboxes, distribution groups, email forwarding)
Microsoft Office 2007/2013/2016, Office 365
System Center Configuration Manager (SCCM) to image and deploy workstations
Webex for Video Conferencing
Hardware:
PC workstation assembly, install and repair; re-imaging, migrating data, updating drivers
Setting up and configuring network printers and various devices remotely
Setting up email on mobile devices
Setting iOS devices through Airwatch
Networking:
Configuring network settings for LAN, Wireless devices, VPN,
Configuring devices via Cisco Call Manager and Unity
Security:
Antivirus applications, virus and spyware removal
Resetting Active Directory, Encryption (McaFee, BitLocker, Checkpoint).
Provisioning mobile devices through Good App
EDUCATION & CERTIFICATIONS
CompTIA A+ Certification Received on 12/30/2010
New Horizons Computer Learning Center Waltham, MA
ITT Technical Institute, Woburn, MA September 2009
Associate in Applied Science degree in Computer and Electronics Technology
*GPA 3.9 (High Honors)
WORK EXPERIENCE
Senior Solutions Engineer, NWN Corporation 2/2012 – Present
Full time
Troubleshoot/resolve end-user issues via phone and remote management tools
Providing on-site customer support to Welch’s Food and Inflexxion, Inc., Keolis Commuter Rail Services
Create, escalate and close cases in a timely manner using Service Now
Entering and updating hardware inventory
Provide desktop services to a wide range of customers in a timely fashion
Creating Active Directory accounts and setting security permissions to folders, Microsoft Exchange Management, Office 365 (creating mailboxes, distribution groups, email forwarding)
Rebuilding Outlook profiles
Microsoft System Center Configuration Manager (SCCM) to image and deploy workstations
Setting up and configuring network printers and various devices remotely
Setting up email on mobile devices
Setting iOS devices through Airwatch
Configuring network settings for LAN, Wireless devices, VPN,
Configuring devices via Cisco Call Manager and Unity
Antivirus applications, virus and spyware removal
Resetting Active Directory, McAfee Encryption, and Checkpoint passwords
Provisioning mobile devices through Good App
Accessing Citrix server and resetting terminal session
Setup and configure Team Sites in Sharepoint
Field Service Technician, Unisys 2/2011 – 2/2012
Contractor
Dell certified technician
Serviced Dell client sites and repair hardware for all Dell computers
Depot Repair Tech, Blue Raven Technologies, 8/2010–10/2010
Contractor Wilmington, MA
Assembled and dissembled laptops and desktops and removed components and logic boards
Worked with technicians to solve hardware problems
Field Service Technician, Peak Systems 6/2010-7/2010
On-call New York, NY
Large scale PC Rollout: replaced old PCs with new ones and migrated old user data over to new machines
Re-imaged hard drives using Symantec
Installing and maintaining Windows, XP, Vista, 7
Assembly-Magnetics, Raytheon 3/2010- 5/2010
Full-time Andover, MA
Wound magnetic coils
Assembled and soldered coils into cases according to company specifications
Confidential security clearance
Electronics Testing Technician, Milliren Technologies Inc 10/2009-1/2010
Contractor Newburyport, MA
Tune circuit boards to follow companies specifications and solder replacement parts
Worked with surface mount technology under a microscope
Field Service Technician, Cooperative Systems 8/2009-10/2009
Contractor Hartford, CT
Traveled to Herb Chamber dealerships and upgraded their computers for the new ADP application
Worked directly with clients and managers at dealerships
PC Technician, The Computer Cafe 2/2009-4/2009
Seasonal Intern Arlington, MA
Cloning and setting up hard drives with Norton Ghost and Acronis
Virus/spyware removal using AVG and Norton Antivirus
installed and configured hardware and software
Ran hardware and software diagnostics using Hiren’s Boot and PC Doctor