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Desktop support technician

Location:
Waltham, Massachusetts, United States
Posted:
April 23, 2018

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Resume:

ANDREW VALENTI III

** *** **, *******, ** *****

978-***-****

ac478i@r.postjobfree.com

PROFILE

CompTIA A+ Certified professional with outstanding problem solving and troubleshooting skills seeking to utilize his excellent organizational skills, attention to detail, and sensitivity to customer satisfaction to benefit an organization’s IT operations, help desk, or support services. Currently studying for the CompTIA Security + certification exam.

TECHNICAL SKILLS

Software:

Windows 10/8/7/Vista/XP, Mac OS X – installing, configuring, and maintaining

Creating Active Directory accounts and setting security permissions to folders, Microsoft Exchange Management (creating mailboxes, distribution groups, email forwarding)

Microsoft Office 2007/2013/2016, Office 365

System Center Configuration Manager (SCCM) to image and deploy workstations

Webex for Video Conferencing

Hardware:

PC workstation assembly, install and repair; re-imaging, migrating data, updating drivers

Setting up and configuring network printers and various devices remotely

Setting up email on mobile devices

Setting iOS devices through Airwatch

Networking:

Configuring network settings for LAN, Wireless devices, VPN,

Configuring devices via Cisco Call Manager and Unity

Security:

Antivirus applications, virus and spyware removal

Resetting Active Directory, Encryption (McaFee, BitLocker, Checkpoint).

Provisioning mobile devices through Good App

EDUCATION & CERTIFICATIONS

CompTIA A+ Certification Received on 12/30/2010

New Horizons Computer Learning Center Waltham, MA

ITT Technical Institute, Woburn, MA September 2009

Associate in Applied Science degree in Computer and Electronics Technology

*GPA 3.9 (High Honors)

WORK EXPERIENCE

Senior Solutions Engineer, NWN Corporation 2/2012 – Present

Full time

Troubleshoot/resolve end-user issues via phone and remote management tools

Providing on-site customer support to Welch’s Food and Inflexxion, Inc., Keolis Commuter Rail Services

Create, escalate and close cases in a timely manner using Service Now

Entering and updating hardware inventory

Provide desktop services to a wide range of customers in a timely fashion

Creating Active Directory accounts and setting security permissions to folders, Microsoft Exchange Management, Office 365 (creating mailboxes, distribution groups, email forwarding)

Rebuilding Outlook profiles

Microsoft System Center Configuration Manager (SCCM) to image and deploy workstations

Setting up and configuring network printers and various devices remotely

Setting up email on mobile devices

Setting iOS devices through Airwatch

Configuring network settings for LAN, Wireless devices, VPN,

Configuring devices via Cisco Call Manager and Unity

Antivirus applications, virus and spyware removal

Resetting Active Directory, McAfee Encryption, and Checkpoint passwords

Provisioning mobile devices through Good App

Accessing Citrix server and resetting terminal session

Setup and configure Team Sites in Sharepoint

Field Service Technician, Unisys 2/2011 – 2/2012

Contractor

Dell certified technician

Serviced Dell client sites and repair hardware for all Dell computers

Depot Repair Tech, Blue Raven Technologies, 8/2010–10/2010

Contractor Wilmington, MA

Assembled and dissembled laptops and desktops and removed components and logic boards

Worked with technicians to solve hardware problems

Field Service Technician, Peak Systems 6/2010-7/2010

On-call New York, NY

Large scale PC Rollout: replaced old PCs with new ones and migrated old user data over to new machines

Re-imaged hard drives using Symantec

Installing and maintaining Windows, XP, Vista, 7

Assembly-Magnetics, Raytheon 3/2010- 5/2010

Full-time Andover, MA

Wound magnetic coils

Assembled and soldered coils into cases according to company specifications

Confidential security clearance

Electronics Testing Technician, Milliren Technologies Inc 10/2009-1/2010

Contractor Newburyport, MA

Tune circuit boards to follow companies specifications and solder replacement parts

Worked with surface mount technology under a microscope

Field Service Technician, Cooperative Systems 8/2009-10/2009

Contractor Hartford, CT

Traveled to Herb Chamber dealerships and upgraded their computers for the new ADP application

Worked directly with clients and managers at dealerships

PC Technician, The Computer Cafe 2/2009-4/2009

Seasonal Intern Arlington, MA

Cloning and setting up hard drives with Norton Ghost and Acronis

Virus/spyware removal using AVG and Norton Antivirus

installed and configured hardware and software

Ran hardware and software diagnostics using Hiren’s Boot and PC Doctor



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