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Residential Manager

Santa Clarita, California, 91354, United States
April 23, 2018

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P. O. BOX ***

PIRU, CA *****

PHONE 951-***-****

Area of Expertise

Operations Analysis Real Estate Sales/Law Negotiator/Closer Facilities Specialist

Administrator Customer Service & Sales Safety Coordinator Instructor/Trainer

911 Operator Technical Ability Contract Law Insurance Services


PARKS MANAGEMENT CO., Lake Piru, CA: Resort Operations Manager; 4/21/2017 – Present

Operations Manager for a parks and recreation company managing outdoor recreation facilities, including Campgrounds, Day Use Areas, Marina, RV Resorts and more throughout California.

Trained new employees on company software and employee procedures for various staff positions.

Hosted and trained incoming hosts for campground customer relations, sales and service.

Maintained company assets, facilities and grounds.

HAPPY JACK LODGE, Happy Jack, AZ: Resort Operations Manager; 5/19/2016 – 3/8/2017

Using business and hospitality management skills to oversee entire lodge and RV establishment.

Operations include front desk and finances, human resources, restaurant operations, housekeeping,

Customer relations, maintenance, events and sales. Managing department heads, prioritizing

Work within departments, training new employees, developing staff, and keeping guests and the

Boss happy are all part of being an effective resort manager.

By demonstrating strong leadership and communication skills, I ensure the customer’s stay is

More than satisfactory. Building relationships with exemplary service ensures customers return

Year after year and recommend our resort to their friends and family.

AQUASAFE SWIMMING, Palm Desert, CA: Swim & Water Safety Trainer; 1/13/2015 – Present

One on one personal swim training for all ages. Beginning to advanced sessions, your pool or public.

Evaluation of pool readiness, fun time getting to know your favorite talents, activities, personality.

Fostering a love for swimming and a respect for water in a safe, fun, and nurturing environment.

Marketing of services to local preschools, and youth centers to increase water safety awareness.

Mommy/Daddy and me classes for infants, toddler “I’m water safe”, and advanced stroke lessons.

SAFELITE, Chandler AZ: Sales, Training, Safety Lead, Customer Service; 8/13/2012 – 4/2014

Call center sales associate, verifying insurance/claims, team lead for an auto glass firm.

Prequalify customers for appointments for both home and in shop glass installations.

Enhance customer delight by utilizing auto glass knowledge and expertise to consistently select the

Appropriate part for repair.

Team lead for new hire training/coaching for commercial division employees within 5 months.

My Goal was to work for the commercial division which I achieved before my one year anniversary.


P. O. BOX 135

PIRU, CA 93040

PHONE 951-***-****

CH2M HILL, Tempe AZ: Facilities Management; City Services; 911 Operator; 6/2007 – 5/2012

Created detailed process analysis program for inbound call center which continually exceeded client

Service levels. Increased and maintained QA percentages from 80 percent to 98% or above for all

Clients. Became an effective 911 operator and technician for cites of Atlanta, and Sandy Springs.

Promoted within 3 months to account lead for four divisions as well as data entry supervisor and

Agent trainer/documentation lead. Implemented employee communication “Did You Know”

Procedure to improve process understanding and staff’s accountability.

KB HOME, Phoenix AZ: New Home Sales Representative; 7/06 – 03/07

Sales and finance, customer service, and new construction representative for local home builder.

Investigate prospective homebuyers to determine needs, likes and eligibility.

Prequalify prospects for financial worth/ability and demonstrate KB’s philosophy and product.

Develop trust with excellent customer service goals and proven sales techniques to effectively gain

Referral business and new leads. Reviewed goals daily and created a personal development plan to

Ensure an increase in my education, worth and value.

Communicate with sales backlog and set expectations for a successful relationship.

INTERO REAL ESTATE SERVICES, Mesa AZ: Real Estate Agent; 01/04 – 07/06

Dynamic and innovative real estate agent empowered by an excellent organization.

Committed to values of success by building on a foundation of trust, integrity and loyalty.

I really listened to my client needs including buyers, sellers and investors for resale and new build

Portfolios so I could provide what was truly needed.

I always did the right things first so I was reliable and trusted.

70% of my new cliental was referral business.

Buyers specialist with E Certification. (ABR – Accredited Buyer Representative

INTERSHOWS PRODUCTIONS, Mission Viejo CA: Administrative Coordinator; 11/99 – 06/02

Executive assistant, and event coordinator for motor sports shows and promotional events company.

Inventory controller for VIP motorhome, vehicles, staff uniforms, and related tools and marketing.


Shows. Designed and produced all model staff contests and programs including guard services.

Increased admission sales, and number of events held a year by 20% via MC industry networking.

Directly responsible for doubling production numbers and reducing overhead costs at venues.

KAWASAKI MOTOR CORP., Irvine CA: Corporate Trainer; 12/82 – 08/98

Operations lead, new dealer orientation, sales, finance, service, warranty and business solutions.

Technical support, inventory controller, customer service for KShare department

Trained new owners and staff the dealer support systems and in house finance programs.

Provided business operations support and computer support and for 2000 plus US dealerships.

Responsible for the set up and restructure of new facility systems and distribution center layout.

Participated in manufacturers shows to include company representative, and event coordination.


P. O. BOX 135

PIRU, CA 93040

PHONE 951-***-****

Education and Special Training

Arizona School of Real Estate and Business, Scottsdale AZ, 6/2003 to present - Diploma/License

Prudential University, Scottsdale AZ, 1/2004 - Certificate of Completion, ABR Accredited

California Driving School, Anaheim CA 4/1998 - Diploma/License/Certified

California State University Fullerton, Fullerton CA 6/1989 - GED

Computer Learning Center, Anaheim CA 11/1988 - Certificate of Completion, Honors


National Association of Realtors, Realtor

Real Estate Buyer’s Agent Council, ABR Accredited

South East Valley Regional Association of Realtors, Member

Arizona Cactus Pine Council (Girl Scouts), Leader/Member

References and Salary Requirements

Supervisor: Tanisha Finley

Phone: 602-***-****

Email Address:

Years known: 10

Tanisha interviewed and hired me for the position of Customer Service Specialist. She was my supervisor for one year.

Coworker: Sherine Tate

Phone 760-***-****, 760-***-****

Email Address:

Years known: 30+

Sherine and I have worked together as coworkers and business partners. We became best of friends and speak frequently.

Client: Rich Parker

Phone: 513-***-****

Email Address:

Years Known: 10

Rich is a facilities analyst for one of the clients I serviced with CH2M HILL. We have a deep respect for each other’s business ethics and he has nominated me for more than one award, which I then achieved. Below is the letter of reference he has provided.

Salary Requirements

Salary needs to reflect value and equal benefit.


P. O. BOX 135

PIRU, CA 93040

PHONE 951-***-****

Letter of Recommendation

Verizon Wireless

8800 Governor’s Drive Cincinnati, Ohio 45249

June 13, 2016

To Whom It May Concern

It is with great pleasure that I recommend Ms. Marlene Wilson for employment with your company.

Ms. Wilson was a manager, trainer and ran the entire helpdesk staff of employees when I first met her. She wore many hats and was the best Manager the Helpdesk very had and there was no problem she could not handle. She was one of the best managers I have ever worked with and highly respected by all her staff, peers and business associates. I was very saddened when I found out she was changing careers. I can assure you that if I had Managers, professional position of any type, I would hire her. She is very kind, creative, deeply conscientious, professional and hard working.

I strongly recommend her and am sure you will be more than satisfied with her performance in your work place.


Rich A Parker

Verizon Wireless

Real Estate / Facilities Sr. Analyst OHPAWV, SMA SMT

Rich A. Parker

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