Customer Service Administrative Assistant

MADDISON McCARSON

**** ********* ** **** *******, TX 77523 832-***-****

*********@*****.***

Professional Profile:

Energetic, responsible, organized, dependable individual seeking a Healthcare position within a progressive Medical Facility allowing my education applications to be utilized at its fullest potential.

EDUCATION AND CERTIFICATES

Lee College- Baytown, TX

Associate of Science- Nursing Anticipated December 2019

Certificates: CPR/ First Aid

EMPLOYMENT HISTORY

Brighteyes Enterprise- Dayton, TX December 2017 to Present

Administrative Assistant

Responsibilities: Greeted customers promptly and in a timely manner. Answering phones, taking memos and maintaining all files efficiently. Initiated waste water services by addressing customer concerns. Recommended needed services and maintenance. Insure multiple county environmental services are up to date. Accounts payable/accounts receivable. Establish and maintain a positive working environment with others. Maintain the highest expectation of a caring and friendly business.

Texas Choice Pageants East – Mont Belvieu, TX May 2013 to Present

Administrative Assistant

Responsibilities: Help advertise the company and assist in coordinating events. Prepare reports, manage schedules, organize office function, and order supplies. Maintain client files, update contact list and policies. Email contracts, informational packets, newsletter and reply to clients and vendors in a timely manner. Assist owner on event day including but not limited to pageant competition check in, judge coordination, contestant line ups, ensuring contestant paperwork has been completed, file accordingly and fees are paid. Establish and maintain positive working relationship with others both internally and externally to achieve the goals of the Company.

Community Kia- Baytown, TX August 2015 to March 2016

Service Assistant Manager

Responsibilities: Greeted customers promptly and in a timely manner. Initiated automotive services by addressing customer concerns. Recommended needed services and maintenance. Verified warranty and service contract coverage. Developed estimates, wrote repair orders, sold ethically needed repairs and maintenances. Maintained customer rapport and was liaison between the customer and the technician. Demonstrated ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.

Texas Roadhouse- Baytown, TX June 2013 to August 2016

Server

Responsibilities: Delivered friendly and efficient service to ensure a pleasant dining experience. Maintained cleanliness in assigned station and dining area. Provided outstanding customer service to all patrons. Demonstrated strong teamwork and multitasking abilities. Managed closing duties, including restocking items and reconciliation of the cash drawer. Adhered to serving standards and followed safety policies and procedures.

ADDITIONAL SKILLS AND ATTRIBUTES

Proficient Computer Knowledge-Microsoft Word, EXCEL, Outlook, Quickbooks, SAFE, RMSYS

Demonstrated Experience in Supervising- Team Player

Excellent Communication Skills-Verbal and Written

Ability to Evaluate and Solve Unexpected Problems

Outstanding Customer Service Skills

Caring and Sympathetic Disposition, Self-Starter / Safety Minded

References Available Upon Request

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