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Project Management Customer Service

San Jose, California, United States
April 23, 2018

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Artemis Lee, MBA, CAPM

**** ******* ******** ***, *** Jose, CA 95120

408-***-**** •


Master of Business Administration (MBA) - Business Analytics May 2017

University of Massachusetts; Isenberg School of Management Amherst, MA

Awarded full MBA Fellowship, Department of Entrepreneurship

Project Management and Supply Chain Focus

Bachelor of Arts - Psychology May 2014

University of San Francisco San Francisco, CA

University Scholar; merit scholarship awarded and funded by the University


Data Entry Coordinator (Feb 2018 – Present)

Course Hero Redwood City, CA

Aided the collection and sorting of data.

Coded data into useful terms for use in other programs.

Helped troubleshoot program functions for workflow improvements.

Brainstormed gamification of duties to help increase team motivation and productivity.

Helped achieve 2nd step goal in number of documents and data sorted as team.

Program Analyst (Aug 2016 – Jan 2017)

Isenberg School of Management Amherst, MA

Worked with a team to identify potential business ventures from biotechnical research.

Developed a project plan and workflow and managed projects through different stages of product development.

Analyzed and researched through transactional technologies with industry partners to develop leads.

Conducted market research and analysis to determine leads and opportunities.

Assisted scientists pitch products to venture companies and/or incubators.

Marketing Analyst (Aug 2015 – May 2016)

Isenberg School of Management Amherst, MA

Assisted the Chief Marketing Office and consulted with program directors at the school to market their programs to prospective students

Created marketing profiles and provided data analysis and research on focus group

Led and managed a group of students; assigned tasks and ensured the task was completed in a timely manner.

Successfully increased number of applicants by over 75%

HR Assistant - Intern (May 2016 – Aug 2016)

Santa Clara Valley Water District San Jose, CA

Assisted recruiters and hiring managers through the recruiting process

Assisted recruiters in campus recruiting events

Helped conduct interviews and participated in post interview analysis and debriefs

Under supervision of program administrator, led the internship program as a people manager to ensure positive intern experience and productivity

Developed a satisfaction survey for the internship program and analyzed data to evaluate the best workplace practices and potential improvement avenues.

HR/Administrative Assistant (May 2012- Mar 2014)

Optitech Solutions, Inc. Santa Clara, CA

Answered applicant and employee questions via phone, e-mail and in-person

Pre-screened applicants via phone interviews and performed reference checks

Scanned and maintained confidential employee information and records

Ordered and maintained office supplies and provided administrative support

Assisted customers, addressed customer concerns and provided customer service

Assisted with office management duties


CAPM (Certified Associate in Project Management); PMI; 2016

Lean Yellow Belt; Institute of Industrial and System Engineers; 2016

Lean Six Sigma Yellow Belt; Isenberg School of Management; 2016


Fully proficient with: Microsoft Word, Outlook, PowerPoint, Excel, Basecamp, Slack, Google Drive, Google Sheets, Google Docs, and SPSS

Functional in Microsoft Project, SQL, Tableau, Salesforce, and Microsoft SharePoint


PMI (Project Management Institute); National Student Member

APICS (American Production and Inventory Control Society); National Student Member

Reaching Out MBA; School President, Alumni member


Available upon request

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