Quality Management

Michael B. Hall, pmp

Forney, TX ***** ? 919-***-**** ? *********@*****.***

linkedin.com/in/mbhall17

Quality/Project Management Leader

Profit-Generating Leader Specializing in Improving Product Quality;

Initiating Dynamic Systems, Processes, and Procedures; Identifying Cost-

Reducing Opportunities; and Building a Strong Brand Image to Maximize

Results

Highly Accomplished Quality / Project Management Leader who makes sound

decisions to continually reflect positively on domestic / global operations

initiatives in alignment with a company's vision, value, and goals. Top

Performer who offers solutions-centric critical thinking for insightful,

change-oriented results while maintaining cutting-edge knowledge and trends

awareness. Out-of-the-Box Thinker who rises above challenges to improve the

bottom line and achieve winning outcomes, including quickly adapting to

evolving marketplace scenarios. Excellent Communicator who develops

synergistic relationships with cross-geographical decision-makers, peers,

suppliers, regulatory agencies, and customers, and who leads teams by

example and with ethics and integrity to optimize success.

Project Management ? Program Management ? Quality Management ? ISO 9000 ?

TL 9000 ? Continuous Improvement ? Root Cause Analysis ? Quality Tools /

Methods ? Quality Audits / Metrics ? Team Building / Training ? ITIL ?

Process Management ?Corrective Actions ? Supplier Management ? Process

Development / Implementation ? Site Relocations ? Microsoft Office ?

Microsoft Project ? Microsoft Visio ? Smartsheet

Professional Experience

Orora Visual, Mesquite, TX 2017

Director - Program Management ? Quality

Capitalized on the opportunity to lead forward-thinking coordination and

management of high-level, cross-site projects and programs for this

nationwide printing, fulfillment, and packaging company. Continually

implemented strategic processes, tools, templates, and metrics to maximize

project success while coordinating and reporting on 10+ concurrent

companywide projects to meet operational goals. Improved site-specific

Quality Management Systems.

. Successfully implemented improved corrective action processes.

. Efficiently managed tracking, closure, and reporting of corrective

actions.

. Reworked process and policy documentation across Mesquite site-based

functions.

. Project-managed rebranding for five U.S. sites, developing major

customer ordering system, as well as seamlessly moving high-volume

fulfillment operations to a new building location.

PBM Graphics, Durham, NC 2009 - 2017

Senior Program Manager

Strategically steered coordination and management of high-volume, cross-

functional companywide projects and programs, including continually

building and sustaining mutually beneficial customer and supplier

relationships to boost success in competitive markets. Established a

Project Management Office (PMO) encompassing all processes, tools,

templates, and metrics to drive project efforts. Directed customer on-

boarding, including facility and equipment build out, IT infrastructure,

and fulfillment operations. Led fulfillment consolidation encompassing a

single fulfillment Center of Excellence to improve processes and

efficiencies and implement metrics.

. Profitably on-boarded $25+ million in new customer business.

. Successfully managed the major expansion of digital printing

operations.

. Saved $340,000+ in annual costs by managing fulfillment consolidation

processes.

CSC, Research Triangle Park, NC 2008 - 2009

Senior Quality Professional

Expertly developed, implemented, and ensured strict compliance with ITIL-

aligned processes while managing a comprehensive Quality Council in

exceeding daily objectives. Developed and implemented account quality

programs and documentation control policy and processes to standardize

document control activities across the account.

. Reduced incident backlog 50% by developing new Incident Management

metrics.

. Improved processes and procedures to align with ITIL Service

Transition and Service Operations.

. Promoted synergistic Change, Configuration, Release, Asset, Incident,

and Problem Management efforts.

Michael B. Hall

Page Two ? 919-***-**** ? *********@*****.***

Professional Experience (continued)

Static Control Components, Sanford, NC 2006 - 2008

Director of Quality

Spearheaded quality-centric companywide operations across eight large-

scale, locally based manufacturing, receiving, packaging, and shipping

plants and seven globally based distribution centers. Directed a top-

performing team of 55 managers, engineers, and technicians tasked with

quality planning and reporting, metrics development and implementation, and

print lab testing for product development, as well as quality assurance,

inspections, process development and implementation, RMA, supplier

management, and corrective and preventative actions.

. Reduced defective product returns by 60%+.

. Successfully facilitated critical ISO 9000 implementation.

. Generated $600,000+ in annual cost savings via targeted improvements.

. Tripled print lab testing throughput with zero cost or increases in

headcount.

Prior Professional Experience

Senior Quality Manager - Global Procurement

Maximized quality-focused performance and bottom-line results while

directing team and quality programs to support global supply management

initiatives. Developed, implemented, and / or improved all policies,

procedures, and standards to positively impact the organization, and

continually tracked and managed supplier corrective actions across all

supplier portfolios. Expertly developed standardized processes for supplier

engagement and relationship management, and oversaw a comprehensive

supplier metrics program.

. Reduced documentation 24% via optimal standardization and

consolidation.

. Consolidated four systems into one organization-wide quality

management system.

. Led the 40% expansion of the quality management system to include

global supply centers.

. Expanded use of supplier scorecards from six suppliers to 104

strategic and preferred suppliers.

. Coordinated Six Sigma efforts and delivered training to enhance

organization-wide quality awareness.

Senior Manager - Quality Programs

Played a vital role in leading a quality-driven team of 15 professionals in

the targeted development, implementation, and maintenance of global quality

programs. Managed all internal quality audit program and external

registration efforts. Directed development and improvement of Integrated

Plan of Record (IPOR) system - a project management tool for new product

introduction, detailed tracking, and product life cycle management. Led

development and implementation of companywide Corrective Action Register

(CAR) tool - a single tool to collect, track, and report company- and

supplier-specific corrective actions.

. Led initial TL 9000 efforts to result in the first and largest TL 9000

registration in the world.

. Led a 42% decrease in registration costs via a unified quality

management system project.

. Reduced ISO registrations from 36 to 7 - the second largest single ISO

registration in the world.

. Led a Customer Supplier Quality Program recognized by three largest

customers (= $4+ billion revenue).

. Collaborated in developing first release of the TL 9000 standard as

company delegate to the QuEST forum.

Additional Professional Experience in Quality Engineering and Calibration

Lab Management Provided Upon Request

Education, Professional Development

Associate of Science in Electrical and Electronics Engineering

Excelsior College

Project Management Professional (PMP) Project Management Institute

ITIL V3 Foundation

Former Certifications

Certified Manager of Quality / Organizational Excellence (CMQ / OE) ?

Certified Quality Auditor (CQA)

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