Manager Air Force
Resume:
Janel C. Cloutier
**** ******* *****, *******, ******** 20603
*****.********@*****.***
EXPERIENCE SUMMARY
Confident, dependable, versatile senior-level para-professional with extensive diverse experiences enhanced by twenty-four years of military- & civil- service. Well-rehearsed in leading as high-level DoD management official with responsibility for formulating strategic plans & develops & executes administrative & managerial functions & staff actions for senior executive managers. A problem-solver with superior analytical & communication skills; administratively advises leadership to address major personnel & administrative issues, resolves problems & recommends hiring needs, labor management, staffing, logistics, & operational funds. Pivotal expertise as principal advisor to senior leader & staff on administrative management program issues & conducts periodic reviews of problem areas to identify & eliminate ineffective processes & procedures. Qualified by:
An established progressive record of responsible positions at the highest levels of trust with Air Force units, Secretary of Defense & Small Business Administration A proven manager with verifiable history of success in the military & civilian legal & administrative fields
Highly effective paralegal, manager & planner proven by effective defense, appellate defense, tort & malpractice claims & third-party collections
CLEARANCE
Top Secret, SCI-DCID 6/4, Adjudicated on 21 November 2013 (inactive) EDUCATION
In progress Executive Master of Business Administration –Jack Welch Management Institute, Strayer University, Herndon VA (Graduation date: December 2019) (4.0 GPA) 2014 Bachelor of Arts Paralegal Studies - Kaplan University, Davenport, IA 2005 2005 Associates in Arts Paralegal Studies - Community College of the Air Force, Maxwell AFB, AL
2004 Associates in Arts Information Management Studies - Community College of the Air Force, Maxwell AFB, AL
PROFESSIONAL EXPERIENCE
Program Analyst Detail: 10//16/17-3/18/18 Small Business Administration
(40 hrs per week) 10/17-Present Office of Veterans Business Development Administers the daily management of the Veteran Women Igniting the Spirit of Entrepreneurship
(VWISE); utilizes data sources to pinpoint programmatic needs Connects with relevant stakeholders across public, private & military communities to identify challenges
& opportunities for veteran small business owners
Manages a multi-million budget: federal grants, cooperative agreements & procurement activities Reviews federal grant applications and proposals for completeness and compliance with program Directs data management & analysis for studies & maintain assigned projects Janel C. Cloutier
8343 Venture Drive, Waldorf, Maryland 20603
*****.********@*****.***
Develops policies, directives, standard operating procedures, processes & & strategic planning for various veteran-entrepreneur programs
Corroborates program assessments ensuring programmatic goals are well documented Participates on OVBD & OGM work groups & teams involving cross-cutting initiatives & activities such as: notice of awards or updated procedures
Analyzes & provides recommendations on business process improvement efforts, including process development, workload & workflow analysis, quality review & evaluating performance of processes against standards; executes long and short term plans for current and future programs and services Determines and assures compliance with existing & proposed programs, policies, and procedures through interface with other divisions & outside agencies Executive Assistant Detail: 4/17-10/17 Office of the Administrator to the Administrator
Executive Assistant 1/17-4/17 Small Business Administration to the Associate Administrator Office of Investment & Innovation Bestowed direct high-level administrative support to cabinet-level, senior executive public relations extraordinaire; handled guest of various levels, consisting of: foreign government, cabinet & congressional offices to small business owners with tact and diplomacy; eloquently drafted correspondence, managed & prioritized calls & messages for quick response Provided reports on significant Small Business Administration activities for weekly submissions to the White House report; managed daily briefing book; developed guidance on management of communications for Administrator
Coordinated travel, itinerary development, planning execution of travel arrangements & management of travel authorizations and voucher reimbursements
Managed intricate calendar system & arranged inquires & requests while troubleshoot conflicts with minimal guidance; formulated recommendations to ensure smooth day-to-day engagements Provided direct administrative support to 2 C-suite senior executive service managers; processed, handled & secured confidential material at the highest level of attention; coordinated extensive travel arrangements for principle & team through various modes of transportation Performed fact-checking research, data collection & statistic compilations as necessary to complete special projects & briefings to the department head Managed schedules for 2 executives & conference room, arranged meetings with stakeholders Recognized for stellar performance & selected for detail to directly support Administrator Executive Assistant, Assistant Law Office Manager Personnel & Health Policy Office of the General Counsel 7/13-7/16 Office of the Secretary of Defense Furnished direct administrative support to senior-level deputy general counsel (Senior Executive Manager [Tier-3])
Fostered professional, collaborative, highly effective partnerships & working relationships across the office & with key external stakeholders
Advised, supported & facilitated administrative operations communications with Secretary of Defense, Chairman, Joint Chiefs of Staff, military department secretariats & other organizational entities & stakeholders
Managed staff actions, assigned tasks, prioritized events & provided comprehensive status briefs; researched, analyzed, & drafted responses for inquiries Congressional & Legislation Affairs Supported 9 attorneys involving military & civilian personnel & health-related policymatters, congressional requests, legal sufficiency reviews, directive reviews & other matters Composed & reviewed actions requiring additional staff attention on exec-level correspondence, summaries, reports, read-ahead materials, presentations, statistical reports & position papers; reviewed legal sufficiency requests for completeness and compliancy with OGC requirements Janel C. Cloutier
8343 Venture Drive, Waldorf, Maryland 20603
*****.********@*****.***
Masterfully administered complex calendar scheduling for dual-hatted SES; arranged local, domestic & foreign travel; prepared & timely processed travel orders & voucher requests Governed & directed the Secretary of Defense-General Counsel Honors Internship Program; acquired ABA-credited law school students, arranged guest speakers & DoD- related outings Directed timekeeping functions; verified employee timesheet inputs using payroll systems & documented on office & SES calendar; ensured coverage during peak vacation times Paralegal Manager Commercial Litigation Branch
Air Force Legal Operations Agency 7/11-7/13 U.S. Air Force Managed Contract Litigation Division’s daily operations for 35 attorneys & paralegals litigating 100+ contract litigation disputes & bid protests totaling $2B at risk Opined senior leadership on personnel & operational management; enabled educated decision-making Authored & implemented policy & procedures for new mid-size litigation office; supervised, counseled, trained & disciplined 4 paralegals; highly effective office operations Evaluated, prioritized & assigned task based on employee skill set & competency; met strict deadlines Trained & certified new staff; enabled on-time completion of requirements; sought out workshops, courses, & professional groups; developed plan to strengthen staff’s skill set Paralegal Manager Civil Litigation Branch
Air Force Legal Operations Agency 9/09-7/11 U.S. Air Force Orchestrated paralegal administrative functions & implemented policies & management operations; thwarted internal privacy act violations, & advised FOIA requests Directed team to collect data on Courts of Appeal timelines; provided recommendations & implemented program to improve delivery of cases reducing timeliness by 47% Directed paralegal support in personnel litigation before administrative tribunals, U.S. District Courts & Courts of Appeal
Managed case intake, file creation, record & database entries; researched case law & prepped discovery Administered on-time review of formal EEO complaints, court cases & EEOC/MSPB appeals; protected Air Force from unnecessary sanctions & unnecessary spending Masterfully led new in-house document management system; indispensable to revolutionary AF litigation tool; produced 3.4K of searchable documents to aid attorneys w/ building timelines & citing various substantiating
Expertly coded 162 documents for attorney search, retrieval & trial exhibits for contract law case w/
$40M at risk; processed 125 litigation hold letters, slashed backlog; ensured bases preserved critical evidence
Developed a “how-to” electronic document production instructions & examples & reduced training time
& increased productivity by 40 percent
TRAINING, CERTIFICATIONS & AFFILIATIONS
Introduction to Grants & Cooperative Agreements for Federal Personnel, 2017 Noncommissioned Officer Leadership Certification
Airman Leadership Certification
Skilled in Microsoft 365, Cloud Computing, MSOffice, SharePoint, Oracle, Concordance, Case Map, LexisNexis, WestLaw & SalesForce
International Association of Women, Member
National Association of Women Executives, Member
Janel C. Cloutier
8343 Venture Drive, Waldorf, Maryland 20603
*****.********@*****.***
AWARDS &RECOGNITION
Annual Monetary Award(s); 2017, 2016, 2015 & 2014
Meritorious Service Medal, First Oak Leaf Cluster, 2013 & 2002 Senior Noncommissioned Officer of the Quarter Award; AF Legal Operations Agency, 2012 Noncommissioned Officer of the Quarter; 310th Airlift Squadron, 2001 Airman of the Quarter; 89th Operations Group, 1995
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