Ramya M

Phone : 510-***-****

Email : ac475x@r.postjobfree.com

Summary:

● Around 7 years of IT experience with 4+ years of experience in Salesforce.com CRM platform as an Administrator and Developer and 2.5 years of experience in JAVA technologies.

● Excellent problem solving and analytical skills combined with a strong business and technical acumen.

● Experience in Agile software development environment.

● Excellent written and oral communication skills, technical leadership and mentoring to the team and drive key projects

● Good understanding of Salesforce.com CRM and its Development Life Cycle.

● Implementation and Integration experience using custom objects, Triggers, workflows/ workflow rules, approvals, S Controls Visual Force Pages, and Apex classes.

● Developed services and scripts to provide bi directional data transfers between Salesforce.com and existing internal systems.

● Solid understanding of the SFDC Data model, Data Architecture and Data Management.

● Involved in software life cycle of analysis, designing, developing, testing, installing, configuring and maintaining applications.

● Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

● Good Exposure on Apttus products such as QTC and CPQ.

● Good Exposure on Configuring of Customer portal and Partner Portal.

● Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

● Experience with Service Cloud and Sales Cloud Functionalities.

● Hands on experience with Salesforce Lightning Builder, Salesforce lightning components.

● Good experience on visualforce UI using lightning components.

● Hands on experience in SFDC development using Apex classes and Triggers, Components, Visualforce, Integration, JavaScript, Ajax, CSS Styles, Reports, SOQL, SOSL, Process Builder and Flows.

● Proficiency in performing SFDC Administrative tasks like creating Profiles, consigning Roles, validation rules, Users, Page Layouts, Record Types, Email Services, Workflows, Approvals, Custom Reports, Dashboards, Custom objects, Fields and role based page layouts.

● Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.

● Extensive experience in data migration and integration using Data Loader and management in bulk.

● Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e mail services and workflows via customization.

● Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.

Educational Qualifications:

● Masters in computer Science

● Salesforce Admin 201 and Dev 401 certified

Technical Skills:

Salesforce

Technologies

Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Sales force Tools&

Integration Tools

Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

System Tools SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005/ 2008, Microsoft Office Suite

CRM Sales force

Data Modeling UML, MS Visio, Lucid Chart

Scripting Languages Transact SQL, C, C+, Java, HTML,XML, VB Script, Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force Page, Component & Controllers, JSON, SAML, SOAP, REST

IDE IBM RAD, Eclipse 3.5, Web Sphere Integration Developer. Force.com IDE. Operating Systems MS Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix. Professional Experience :

Client: Constellation Brands, CA

Dec 2017 Till Now

Role: Senior Salesforce.com Admin/Developer

Constellation Brands is an international producer and marketer of beer, wine and spirits. Constellation is the largest beer import company measured by sales,and has the third largest market share of all major beer suppliers.

Responsibilities:

● Worked with different business users to understand requirements and analyzing the Scope of requirements.

● Developed a new salesforce application called Vendor Relationship Management(VRM) for Constellation Brand Marketing business users to manage their prime vendors, Sub vendors, Interaction and Activities, capabilities, Sub capabilities of vendors etc.

● Designed, developed and deployed the multiple Custom objects, Page layouts, Custom tabs, Components.

● To enhance VRM application user interface and as per the multiple requirements worked with complex Visualforce pages and Apex classes.

● Created templates, approval processes, approval page layouts and defined approval actions on them to automate the VRM processes.

● Created profiles and implemented Object and field level security to hide critical information on the profile users.

● Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

● Worked on Data Transformation and Data Cleansing activities to manage around 6 million of data in the salesforce which is coming from multiple sources.

● As part of managing bulk Data Import, Export, Update, Delete and Upsert worked on the Apex Data Loader, Mulesoft Data Loader and Jitterbit Data Loader.

● Developed multiple batch apex classes to work on bulk data deduplication and reparenting for all Constellation Brand Consumer and Interaction information.

● Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

● Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.

● Provided Post Implementation Support and end user Training.

● Worked Multiple documentation like HDD, LDD, TDD, UAT Test Script documentation and Salesforce End User training Guide

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Javascript & Jquery, Eclipse IDE Plugin, Windows.

Client: Opera Media works, NY

Feb 2016 Oct 2017

Role: Senior Salesforce.com Admin/Developer

Opera Media works is the first mobile ad platform built for brands, delivering breakthrough marketing at scale. Our technology powers the biggest publishers in the world, enabling marketers to convey the highest quality ad experiences to more people in more places when it matters most. Responsibilities:

● Responsible for supporting the day to day operations of a complex Salesforce.com implementation.

● Developed custom applications using Salesforce lightning design system (lds).

● Design and Development of Web Services and Integration using Salesforce SOAP/REST API.

● Involved in QA support and Bug fixing.

● Involved in defining roles and profiles for internal users.

● Implemented Sales cloud, Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.

● Implemented apps on open source Aura framework.

● Involved in Apttus CPQ Configuration and Customization in Salesforce to maintain Quote management.

● Configured products, Catalog, Catalog Hierarchies, price Lists across all products.

● Involved in end to end QA and UAT testing and validation of CPQ including products, Pricing, quoting etc.

● Various pricing factors like variance pricing, volume based pricing, attribute based pricing has been configured.

● Involved in end to end testing and configuration enhancements for the CPQ functionalities.

● As Part of Integration involved in downloading PARDOT app from App Exchange to Salesforce and also worked on creating mapping between Prospect table from PARDOT with Salesforce lead object.

● Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers.

● Made new feature enhancements on service cloud console view and developed some Visualforce components.

● Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

● Having experience with enterprise search engine integration.

● Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

● Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the Informatica on Demand.

● Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

● Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

● Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations. Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Javascript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug in, Windows XP, Data loader, Workflows, Visual force, Triggers, Batch Classes. Client: CenturyLink, CO

Feb 2015 – Dec 2015

Role: Salesforce.com Consultant

Responsibilities:

● Interacted with various business user groups for gathering the requirements for Salesforce lightning implementation and documented the Business and Software Requirements.

● Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

● Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

● Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

● Involved in managing Community application such as Ideas and Answers.

● Involved in customizing Customer portal and partner portal.

● Involved in creating sites for different portals.

● Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

● Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

● Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

● Implemented the requirements on Salesforce.com platform and Force.com IDE Plug in using Eclipse.

● Detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.

● Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services. Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Javascript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug in, Windows XP.

Client: PTC, Boston

April 2013 Jan 2015

Role: Salesforce.com Consultant

Responsibilities:

● Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.

● Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

● Tested and Installed Address Tools of Proven works from App Exchange to implement their

● Functionality for Address fills up in the organization

● Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.

● Followed Six Sigma DMAIC methodology to implement all the phases –Define, Measure, Analyze, Improve and Control.

● Implemented Email to Case using XML. Converted the EMail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.

● Designed various Web pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

● Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

● Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Reports and Dashboards.

● Designed and deployed the Custom objects, Custom tabs, Entity Relationship data model, validation rules, workflow rules, Auto Response rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

● Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment : Salesforce.com Platform, Apex Language, Data Loader, HTML, Javascript, Workflow

& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug in, Windows XP.

Client: Hilton Technologies, India

Jan 2012 – March 2013

Role: Java/J2ee Developer

Responsibilities:

● Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.

● Responsible for development of various GUI Screens using HTML, CSS, JavaScript and JSP.

● Responsible for Coding using JSP, Spring and XML.

● Developed client side validation code using JavaScript and JQUERY

● Handled all the client side validations, slide show, hide and show controls, dropdown menus and tab navigation using JQUERY.

● Implemented Model View Control (MVC) architecture using Spring Framework.

● Used spring framework for dependency injection with the help of Configuration files.

● Involved in coding DAO layer using Hibernate to access the Oracle database.

● Extensively used JavaScript for client side validations.

● Involved in writing procedures and packages for Report Generation using Oracle as Database.

● Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.

● Responsible for Testing unit testing & integration testing using JUNIT.

● Used Ant tool to build and deploy application on Tomcat Server. Environment : Java/J2EE, Spring, Hibernate, PL/SQL, JUNIT, ANT, HTML, JSP, CSS, JavaScript, XML, Oracle JDeveloper, Apache Tomcat, MS Excel.

Client: 24/7 Tech Support, India.

Oct 2010 – Dec 2011

Role: Junior Java Programmer.

Responsibilities:

● Involved in Design and Development of application modules, model components and Requirement documents.

● Designed and Implemented business components using J2EE technologies & Design patterns.

● Created Patient Management System module, which includes Patient related information, which can be managed by Administrator.

● Implemented from based authentication and maintained Session State Information throughout the web transaction.

● Analyzed and tested features to upload, save, retrieve, share documents among designated users.

● Built a reporting module for user action tracking and statistics of usage.

● Gained insight into various phases within SDLC and interacted directly with the client throughout the project.

● Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.

● Involved in testing applications in different stages e.g. TEST, preproduction and production.

● Involved in critical Bug fixes and Enhancement of application and used Subversion to implement version control system.

Environment: Eclipse, WSAD, Clear Case, Toad, numerous IBM mainframe utility programs, Network Data Mover (NDM), table BASE, RPG II, VSAM, Microsoft Suite (Word, Excel, PowerPoint, Access).

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