RESUMÉ

Sindiswa Tembisa/Ratsebe

Nedbank Risk & Compliance Monitoring Specialist

+27-76-153-****

ac475m@r.postjobfree.com

PERSONAL DETAILS

First Names : Sindiswa

Surname : Tembisa/ Ratsebe

Date of Birth : 28 March 1981

Identity Number : 810-***-**** 084

Gender : Female

Nationality : South African

Home Language : IsiXhosa

Health : Good

Marital Status : Married

Dependants : 3

Religion : Christian

Drivers Licence : Code 10

Email Address : ac475m@r.postjobfree.com

Postal Address : 69A Vry Street

: STANDERTON

: 2430

Contact Numbers : 1. 076*******

: 2. 076-*******

LANGUAGE PROFICIENCY

LANGUAGE

SPEAK

READ

WRITE

English

Fluent

Excellent

Excellent

Afrikaans

Good

Good

Good

Sesotho

Fluent

Excellent

Excellent

IsiXhosa

Fluent

Excellent

Excellent

IsiZulu

Good

Good

Good

EDUCATION BACKGROUND

School Attended : Bishop Demond Christian School

Highest Standard Passed : 10 (National Senior Certificate)

Year Obtained : 1998

Subjects Passed: English, Afrikaans, Biology, Business Economics, Mathematics and Accounting

School Attended : Bloemfontein College (N4 & N5 Financial

Accounting Certificate)

Year Obtained : 1999

Subjects Passed : Computerised Financial System

Financial Accounting

Entrepreneurship

Management Communication

Tertiary : UNISA

Year : 2017- 2018 (Registered)

Course : Certificate in Economic and Management Science (Bridging course for Risk Management Degree)

Course completed : Regulatory Examination (RE1) 2013

Internal course : Internal Audits course with University of

Pretoria

WORK EXPERIENCE

Company : Nedbank Bank (2006 – Current)

1.Position : Teller/ Enquiry

Period : 2006 October to 2007 June

Duties : Provide client service, ensuring internal practices are met, balance and secure branch stock holdings and ATM balancing

2.Position : Team leader sales

Period : 2007 July to 2008 June

Duties : Create a client service culture, drive needs base : sales, ensure productivity and participation

: adhered by sales team and ensuring clients’ needs are met as required by Fais regulations.

3.Position : Branch Manager

Period : July 2009 to November 2009

Duties : Meet business objectives and increase revenue,

: meet financial targets, mitigate operational and reputational risk, support sales staff by means of coaching on all products including, long term and short term investments/insurances.

4.Position : Branch Support Manager

Period : December 2009 to February 2016

Duties : Mitigate Risk by conducting internal audits and

Coaching branch managers.

5.Position : Risk & Compliance Specialist/Operational Risk Officer

Position : 2016 February to date

Duties : Monitor and conduct internal audits.

Ensure efficient and optimum resolution of complaints through investigation and communication with internal and external vendors.

Ensure compliance with changes in regulation for Short term insurances are adhered.

Provide input and liaise with clients, institutions,managers and staff to resolved clients complaints effectively (in line with Treating clients fairly legislation)

Facilitate short term insurance monthly complaints resolution committee meetings.

Live Nedbank values, to maintain a professional image of our organisation as well as creating a customer friendly environment.

Audits branches independently and objectively

Mitigate Risk in regional level, train and support Nedbank employees on all products.

Supervise new Branch Managers ( According to Fais regulation)

LEADERSHIP POSITIONS HELD

Team Leader Position at Nedbank

Outlet Support manager (Nedbank)

Branch Support Manager (Nedbank)

Risk & Compliance Specialist (Nedbank)

DATABASE PLATFORMS

Banking Platform (Nedbank System), Intranet

Internet, Ms Word, Excel, Power Point, Outlook.

POSITIVE CHARACTERISTICS

Strong Personality, Ambitious, Loyal, Reliable, Responsible, Strategist, Innovative, Problem Solving and Team Player.

Quality Driven, People-Orientated, Friendly, Helpful.

INTERESTS

Reading, Socialising and Travelling.

REFERENCES

Name : Yriot Reddy

Position : Nedbank Operations Manager

Cell : 084-***-****

Name : Razien Dangor

Position : Head of Channel Collaboration

Cell : 082-***-****

DECLARATION

I Sindiswa Tembisa- Ratsebe hereby solemnly declare that the above information is correct and true in every respect.

Contact this candidate