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Customer Service Office

Location:
Allen, Texas, United States
Salary:
50,000
Posted:
April 23, 2018

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Resume:

Kirsten Snyder

*** ****** **** ***** #***

Allen, TX 75013

858-***-****

ac4751@r.postjobfree.com

Experience

Sixty Vines – Head Server June 2017 - Current

Highly adept and professional server with excellent customer service record

Superior multitasker who thrives in a fast-paced work environment

Dexterous at addressing tense and unpleasant situations in a smooth and efficient manner

Promoted to Lead Trainer in less than six months of employment

Monitored and mentored new servers to ensure efficient dining operations and company policies/procedures

Thorough comprehension and experience with restaurants’ food offerings, extensive wine list, and events

Accurately totaled, processed, and collected payments from guests using the point-of-sale system

Enlisted to care for V.I.P. guests due to professional demeanor, knowledge of company’s DNA and standards, and high level of hospitality

Fitch Even Tabin & Flannery – Office Admin/Legal Secretary March 2016 – Feb 2017

Planned and organized well-executed company events and outings

Ran expense reimbursement reports

Ensured office possessed all necessary supplies and food for staff

Directly supported the managing partner of the firm, maintaining his travel schedule and docket

Self-taught – zero office administrator on-the-job training demonstrating excellent common sense and a natural ability to self-start

Confidence communicating with high status individuals

Securely handled highly confidential legal information

Filed patent applications with the USPTO

Gaetano's – Server May 2009 – Dec 2016

Able to maintain composure under pressure

Proven ability to upsell wine and specials to guests

Assisted in training of new servers, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices

Thrives in stressful, fast-paced environments; excellent team-building skills and eager to learn

Friendly, outgoing, and charismatic personality well-suited for customer service and guest satisfaction

Demonstrated ability to greet patrons, present menus, and provide a holistic understanding of the restaurants offerings leading to higher sales

Possesses excellent conflict resolution skills in the event of customer dissatisfaction

San Diego Police Department – Intern July 2012 - July 2013

Combined patience, determination, and persistence to troubleshoot issues in community

Poised and competent with demonstrated ability to easily transcend cultural and personal differences

Diplomatic and considerate with persons and professionals of all levels

Accustomed to interacting with all walks of people

Bi-weekly ride-alongs with various patrol officers

Compiled data to create recidivism reports for use in quarterly meetings resulting in more funding

Education

San Diego State University, San Diego CA December 2012

Bachelor of Science: Criminal Justice – 3.5gpa

Skills/Awards/Certs

Court of Master Sommeliers Level 1

Microsoft Office

Conversational Spanish

Intern of the Year – City of San Diego, San Diego Police Department (2013)

CrossFit Level 1 Certified Trainer

Type 85 WPM

TABC Certificate



Contact this candidate