Customer Service Office
Resume:
Kirsten Snyder
Allen, TX 75013
*************@*****.***
Experience
Sixty Vines – Head Server June 2017 - Current
Highly adept and professional server with excellent customer service record
Superior multitasker who thrives in a fast-paced work environment
Dexterous at addressing tense and unpleasant situations in a smooth and efficient manner
Promoted to Lead Trainer in less than six months of employment
Monitored and mentored new servers to ensure efficient dining operations and company policies/procedures
Thorough comprehension and experience with restaurants’ food offerings, extensive wine list, and events
Accurately totaled, processed, and collected payments from guests using the point-of-sale system
Enlisted to care for V.I.P. guests due to professional demeanor, knowledge of company’s DNA and standards, and high level of hospitality
Fitch Even Tabin & Flannery – Office Admin/Legal Secretary March 2016 – Feb 2017
Planned and organized well-executed company events and outings
Ran expense reimbursement reports
Ensured office possessed all necessary supplies and food for staff
Directly supported the managing partner of the firm, maintaining his travel schedule and docket
Self-taught – zero office administrator on-the-job training demonstrating excellent common sense and a natural ability to self-start
Confidence communicating with high status individuals
Securely handled highly confidential legal information
Filed patent applications with the USPTO
Gaetano's – Server May 2009 – Dec 2016
Able to maintain composure under pressure
Proven ability to upsell wine and specials to guests
Assisted in training of new servers, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
Thrives in stressful, fast-paced environments; excellent team-building skills and eager to learn
Friendly, outgoing, and charismatic personality well-suited for customer service and guest satisfaction
Demonstrated ability to greet patrons, present menus, and provide a holistic understanding of the restaurants offerings leading to higher sales
Possesses excellent conflict resolution skills in the event of customer dissatisfaction
San Diego Police Department – Intern July 2012 - July 2013
Combined patience, determination, and persistence to troubleshoot issues in community
Poised and competent with demonstrated ability to easily transcend cultural and personal differences
Diplomatic and considerate with persons and professionals of all levels
Accustomed to interacting with all walks of people
Bi-weekly ride-alongs with various patrol officers
Compiled data to create recidivism reports for use in quarterly meetings resulting in more funding
Education
San Diego State University, San Diego CA December 2012
Bachelor of Science: Criminal Justice – 3.5gpa
Skills/Awards/Certs
Court of Master Sommeliers Level 1
Microsoft Office
Conversational Spanish
Intern of the Year – City of San Diego, San Diego Police Department (2013)
CrossFit Level 1 Certified Trainer
Type 85 WPM
TABC Certificate
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