Network Software

William T. Blaess III

972-***-**** . *******@*********.***. <LinkedIn>williamblaess

SUMMARY

Computer Network Administrator with extensive Tier I and II experience troubleshooting, monitoring, operating, and support of medium to large SNA and TCP/IP networks on a 24x7 timeframe. Consistently monitor availability and performance of all network equipment to ensure compliance with SLA’s. Troubleshooting all network problems in coordination with customers, vendors, and other managed operations functional responsibility area. Help to coordinate and perform network moves and changes. Create and maintain Network documentation. Solid development in customer relations, teamwork, and specialized computer skills. Knowledgeable on various types of Cisco IOS router, and switches and network cabling.

TECHNICAL PROFICIENCIES

Extensive hands-on experience with AT&T, SWB, BT, X25, frame relay, VPN, TCP/IP, Ethernet, IPX, SNA, SNMP methodologies and protocols, and Network Management Systems,

Equipment Types

Cisco Routers, Switches, FEP 4745’s, IBM Mainframe, Printers, NIU’s CSU/,DSU

Languages

VTAM, TCP/IP, Token Ring, TSO, CICS

Software

Microsoft Windows XP and 2007, Microsoft Office, Lotus Notes, HP Openview, Citrix, Netview,

Visio, SDM12, USD6.0, Concord Ehealth suite, Spectrum, Maximo, Manage Engine, Tigerpaw, Salesforce Whatsup Montoring system, Layerx

Hardware

T3, T1, E1, DDS, analog, voice, and Data circuits, Network wiring, GDC CSU/DSU, Larscomm

CSU/DSU

EDUCATION

CCNA Certification, Collin County College, Plano, TX anticipated completion

Technical Degree. Architecture Technology, Camden County Vocational & Technical School, Sicklerville,,N.J.

PROFESSIONAL TRAINING

CCNA Boot camp, Global Knowledge: Business and IT Training, Las Colinas, 2009

Newbridge 3600, ATOS Training Center, 2000

UNIX, TCP./IP, ATOS Training Center, 2005

Cisco Routers, Global Knowledge: Business and IT Training, Las Colinas, 2003

19 years of being a Volunteer Firefighter and E.M.T.

Attending on-line course from the Call Center for Help Desk training

Attending on –line course for Shore Tel Phone systems

EXPERIENCE

ARC Support Specialist, AGC Networks, Irving, TX. 05/21/2014- 09/06/2017

Monitoring the network through LayerX software for various clients.

Worked with Vendors (AT&T,Comcast, and Verizon ) on timely repairs of voice circuits.

Opening and working on tickets for various clients using Manager Engine software

Opening tickets for Shore Tel and Avaya phone systems using TigerPaw software.

Work with the customer on new account creation and email accounts using Microsoft software.

Using Shore Tel Communicator to monitor the phone queue for the Help desk

Network Specialist II, ATOS, Arlington, TX, 09/1996- 10/2013

Monitoring the network through both Cisco routers and switches, with Spectrum software, Netview 6000, and Concord EHealth Suite. Working with this monitoring system for 24 years

Work with vendors (AT&T, Sprint and Fiber light on timely repairs of T1’s, T3’s, and Dark and light fiber circuits. Working with vendors . Install Cisco routers and switches, CSU DSU,Dial in modems,and cables in data center and assist the customers with their installs. Trouble shooting network hardware and software problems on Cisco routers and switches working on Cisco routers and switches for over in to configuration of them. Attend classes for my CCNA. .Updating documentation as needed, using Microsoft Word, Excel, and Visio .Working with other groups in the network services on Cisco and other network problems .Made timely updates to tickets,(USD 6.0, SDM 12) to stay within the customer SLA’s. .Updated the monthly reports using Concord EHealth and Microsoft Word.

Was the network Tech. Lead. I had 4 employees that report to me.

Network Operations, Mobil Oil, Dallas, TX. 11/1989- 08/1996

Monitoring the network through VTAM and Netview 6000.

Worked with Vendors (AT&T, MCI, and Wiltel) on timely repairs of circuits.

Reloaded the FEP's (IBM's 3745, IBM's 3725, Comten's) with VTAM commands

Installed FEP cables as need for changes to the network.

Work with the other network groups on problem.

Prepare reports and attend vendor meets with AT&T, MCI and Witel using Microsoft Word and Exec

Updating tickets using HP Openview.

AWARDS

Champagne Award replication ATOS (2013) for outstanding work with vendors, customers, and co-workers

Camden County Fireman’s Association Unit Citation For Exemplary Service (1991)

Eagle Scout (1972)

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