Customer Service Sales

Zachary Loc N. H. Dang

Costa Mesa, CA ***** ● 714-***-**** ● *******.***.****@*****.*** ● https://www.linkedin.com/in/loc-dang-2a72591a

Professional Summary

Business professional looking to bring 10 years work experiences in supply chain, logistic, purchasing, inventory management, data analysis, strategic. Very detail oriented, highly organized and result driven. Have a proven track record of success.

KEY STRENGTHS

Procuring/purchasing ● Audit ● Budgeting ● Training Team Members ● ERP ● Excel ● Power Point ● Negotiation

Process Improvement ● Business Development ● Inventories Management ● Costs Reduction ● Java Script ● Power Bi

Order Fulfillment ● Material Management ● Creates and Updates Statistical Data ● Analyzing Data

EDUCATION

Bachelor of Science, Supply Chain Management, California State University, Long Beach, CA

Bachelor of Science, Management, California State University, Long Beach, CA

PROFESSIONAL EXPERIENCE

Stonex Tile, Anaheim, CA – Marketing/ Supply Chain Coordinator Sept. 2017 – Present

Utilize data to developed analytical tools to identifies underperforming areas and make recommendation for improvement. Develop KPI for CEO so he can implement strategic changes. Implement new systems to improve underperforming area and utilize industry benchmark to improve performance and inventory management. Pull data from ERP program (Quick Book) to analyze prices for competitive prices and acceptable margin. Analyze competitors’ prices to make recommendation for price changes for e-commerce. Make recommendation for promotional sales and products to minimize overhead and space utilization. Develop marketing materials to support sales team. Source products to reduce costs. Utilize excel to create time series forecasting to forecast expected sales.

Key Accomplishments:

Implement a new structure data base to improve the management of inventory and contents needed for online sales.

Source materials oversea as needed.

Develop and manage website.

Ensure all projects are completed and delivered on time.

Increasing sales, online and social media presences.

Maximizing sales opportunities through the development of pricelist, yearly catalog and online website.

Stone Dock Outlet, Anaheim, CA – Marketing Coordinator Jan. 2017 – April 2018

Worked to improve company brand recognition. Created a consistent brand look and feel across all elements of company, web, and social media. Utilized historical data to analyze trend and established promotional prices. Input PO, sale order in ERP program and stock receive. Reduced overhead and inventory carrying cost by analyzing historical data to order needed inventory. Prepared and analyzed statistical and productivity report to present to Operation Manager and CEO.

Key Accomplishments:

Established brand identity for the websites, marketing materials, promotional materials and social media site.

Developed 3000 plus itemize data base to help improve inventory accuracy and efficiency.

Launched multiple products on multiple platform.

Edwards Lifescience, Irvine, CA – Clinical Safety Representative (Contract) March 2017 – Sept. 2017

Reviewed and reconciled Adverse Events reported from patient binders with current safety information in Medidata RAVE for completeness, accuracy and compliance with study protocol, good documentation Standard operating procedure and THV safety process. Utilized data validation and consult with data management team.

Key Accomplishments:

Developed excel document on SharePoint to effectively track all document and improve efficiency.

Hertz, Westminster, CA – Fleet Manger Aug. 2013- Aug. 2014

Managed performance of two car rental site with over 250 vehicles. Coordinated all elements of order fulfillment process from procurement to distribution of inventories to ensure high margin products are in target market. Ensured highest level of customer service. Managed all transaction flow between B2B and B2C. Tracked all movement of all vehicle at all time. Perform daily audit to verify location of all vehicles.

Key Accomplishments:

Developed and maintained a routine schedule for vehicle allocation between branches and schedule repair to reduce idle time and bottleneck by 10%.

Increased revenue by over 30% through utilizing inventory management and expansion five business to business relationships.

Utilized forecasting expected demand to make strategic decision to ensure profitable fleet managements, pricing and advertisement.

Wells Fargo, Fountain Valley, CA - Teller Nov. 2012- Aug. 2013

Maintained appropriate cash limits, cashed checks, establish deposits and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfer

Achieved aggressive sales goals and provided high-quality customer service

Processed loan expenses and opened new account

Sold financial products by recognizing and referring cross-sell opportunities

Received perfect score on all customers’ service surveys and mystery shopper reports

Cross sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients

Regency Charter Centre 5, Huntington Beach, CA – Inventory Manager Feb. 2006- Aug. 2013

Manage day to day inventories, budget, auditing and cycle counting. Place PO for chemical, perishable good, and other needed products for weekly/monthly operation. Schedule with vendors for routine maintenance. Monitor overall and weekly performance of core vendors and key items in order to determine whether to reorder or reduce merchandise. Track movement of all merchandises at all time. Trained and oversaw 33 team members and 3 assistant managers. Work closely with vendors to develop a mutually beneficial relationship.

Key Accomplishments:

Increased revenue by over 50% through inventory management, forecast demand, strategic implementation and price strategy.

Implemented portal and dashboard as a tool to improve communication and measure internal performance.

Established reorder point, 15% safety stock and ABC classification system to help optimize inventory management and inventory control.

Reduced the overall costs of goods and inventory overhead by 30% in 2010-2013 through demand forecast and space utilization.

Introduced structured training, performance based evaluation and friendly competition.

Implemented ERP program for new branches

Office Depot, Huntington Beach, CA - Technology Specialist Dec. 2004- Feb. 2006

Responsible for providing computer diagnosis and repair services with emphasis on customer service. Stock receive and cycle count all technology department inventory.

Key Accomplishments:

#1 brand sale specialist by utilizing techniques such as up-selling, suggestive selling, and personalized sales techniques.

Established a three-year rapport with customers.

Increased overall revenue of technology department by 10%.

United State Army, Fort Stewart, GA - Supply Specialist Aug. 2003- Nov. 2004

Responsible for procuring and purchasing resources for battalion and units for deployments. Perform daily auditing and cycle counting of units’ level supply chain. Place PO for monthly deployment and verify stock receive. Utilize ERP program to forecast demand and determine qualifying vendors.

Key Accomplishments:

Collaborated with Boeing to developed a new system of tracking and itemizing inventories.

Promoted to computer administrator at Battalion.

Negotiated with vendors and suppliers to meet Government’s Standards of quality, delivery and cost.

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