Customer Service Office Staff

EDUCATION:

Johnson & Wales University: (Providence, RI) June 2018 - Expected Completion December 2020

Candidate in the Master of Business Administration (MBA) program through the College of Online Education with a Concentration in Hospitality.

California University of Pennsylvania (California, PA) August 2005 - December 2009

Bachelor of Science Degree from the College of Education and Human Services, Minor in Psychology, 3.23 GPA, Dean’s List, Presidential Scholar.

Post Baccalaureate Elementary Education K-6 Teacher Certification (August 2010 - December 2010).

Completed Dr. Stephen R. Covey’s Seven Habits of Highly Effective People Training.

Participated in the University Band and helped organize performances at Pittsburgh Steelers’ home football games.

WORK EXPERIENCE:

Home Helpers (Lansdale, PA) July 2014 - Present

Staffing Coordinator:

Schedule direct care workers with clients involving hourly and live-in care.

Collaborate on a small scheduling team to oversee and schedule approximately 200 caregivers for an average of 6500 client care hours per week.

Act as a support system between clients, clients’ families, direct care workers, and management.

Identify and recommend changes in procedures to management.

Monitor Telephony computer system to assure caregivers arrive on time to scheduled shifts, utilizing HomeTrak software.

Perform payroll adjustments and complete documented events in HomeTrak software.

Participate in the company’s Safety Committee as a recorder.

Baltimore Ravens (Owings Mills, Maryland) April 2017 - January 2018

Musician:

Participated in the Baltimore Ravens Marching Band.

Attended weekly rehearsals and performed in home games and parades during the 2017 NFL Football Season.

Promoted the Baltimore Ravens brand by working with Front Office staff to ensure quality experiences for guests during game days and regional community events as an employee of the Baltimore Ravens.

KinderCare Learning Center (Lansdale, PA) October 2016 - May 2017

Afternoon Assistant Teacher:

Assisted teachers with the implementation of the KinderCare curriculum in a way that is consistent with the unique needs of each child.

Created a safe, nurturing environment where children can play and learn.

Partnered with parents with a shared desire to provide the best care and education for their children.

Supported the center’s success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement.

ShopRite Supermarket (Hatfield, PA) October 2011 - July 2014

Human Resources/Training Coordinator:

Hired, scheduled, and trained employees through a computerized system called PeopleSoft.

Conducted all new hire orientations and completed all paperwork in two stores (Hatfield and West Chester).

Created and organized storewide training systems with use of training checklists, monthly evaluations, and in store training for new hires.

Assisted with organization of a community event called Young Consumer within the North Penn and West Chester School Districts that involved a field trip to the stores.

Oversaw the front end of the store and cashiered when needed.

Completed company payroll for 160 employees through Kronos software.

Trained seven Fresh Grocer stores’ cashiers to use a new computerized cash register system through ShopRite’s corporate sponsor Wakefern.

Participated in the company’s Safety Committee as a recorder.

North Penn School District (Lansdale, PA) April 2014 - July 2014

Substitute Teacher:

Taught many different subjects and grade levels within one of the largest school districts in Pennsylvania.

Substitute Teacher Service (Aston, PA) February 2011 - November 2012

Substitute Teacher:

Taught in many different public and private school districts in Delaware, Chester, and Montgomery counties in Pennsylvania.

Worked with all grade levels K-12.

Became familiar teaching specialty areas such as Physical Education, Music, Library Science, Technology, and Art Education.

Volunteered in various school districts’ community events.

Gained familiarity working with SMART Boards and Promethean Boards.

Elbow Lane Day Camp (Warrington, PA) Summers of 2008 - 2010

Group Counselor:

Supervised a group of campers between the ages of six and ten.

Organized sports and other daily activities.

Interacted with parents/guardians to keep them informed and updated with future camp activities, and to ensure their children were having a great experience.

Monitored children with Autism and Diabetes.

Navy Lodge Willow Grove Naval Air Station JRB (Willow Grove, PA) Summer of 2007, December 2008

Front Desk Clerk:

Ensured quality customer service by responding to all guests’ needs during their stay.

Registered guests and took reservations online and over the phone.

Maintained computerized guests list and cash drawer.

Cleaned and set hotel rooms per company standard.

Organized breakfast and coffee station each morning.

Old York Road Country Club (Springhouse, PA) Summers of 2004 - 2008

Houseman:

Cleaned and set party rooms according to specifications in written diagrams.

Worked in the kitchen performing food preparation tasks.

Assisted with warehousing of food and other items by helping to unload trucks and store goods.

Greeted guests and serviced tables when needed.

Set up and maintained food and beverage stations on the golf course.

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