Administrative Assistant Human Resources

Christopher Perry

**** **** ******* ****, ********, TX 77469 832-***-****/346-***-**** ******@*****.***

Professional Summary

Accomplished and energetic Administrative Assistant with a solid history of achievement in Human Resources Recruiting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include ability to master internal software processes, and handles tasks with accuracy and efficiency.

Skills

Personnel and Human Resources Administration and Management Clerical

Time Management Computers and Electronics Service Orientation

Outlook Critical Thinking Coordination

Material Resources Management Internal Software Systems Microsoft Office/Outlook

Experience

RECRUITER AUG 2012-PRESENT

CONDUENT / XEROX BUSINESS SERVICES – HOUSTON, TX

Performed searches for qualified job candidates, using sources such as computer databases, networking, internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.

Reviewed employment applications and job requisitions to match applicants with specific job requirements.

Interviewed job applicants to obtain information on work history, training, education, and job skills.

Informed job applicants of job details including duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

Conducted background checks and processed drug tests orders on job applicants for prospective employment.

Selected qualified job applicants and hired employees and processed hiring-related paperwork.

Scheduled and conducted new employee orientations.

Developed and implemented recruiting strategies and retention programs to meet current and anticipated staffing needs.

Arranged and maintained advertising budget for advertising and posting of job vacancies to notify eligible workers of position availability.

Analyzed employment-related data and prepared required reports.

Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

Represented Recruiting department in meetings and collaborated with management to communicate plans, established and affirm priorities and strategies to meet targets and clarify management objectives.

RECRUITER ADMINISTRATOR NOV 2006-AUG 2012

ACS AFFILIATED COMPUTER SERVICES / XEROX BUSINESS SERVICES

Administered and scored applicant and employee aptitude, personality, and interest assessment instruments.

Prepared badges, system accesses, and identification cards, and performed other security-related duties.

Processed, verified, and maintained requisitions and documentation, including staffing, and recruitment through applicant tracking systems.

Adhered to 100% compliance for all local and federal policies, regulations and laws including I-9 verifications.

Processed, screened and reviewed employment applications to evaluate qualifications and applicants’ eligibility.

Explained company policies, benefits, and procedures to employees and job applicants.

Prepared and recorded recruiting data for reports on performance, attrition, candidate flow, and dates of and reasons of terminations.

Informed job applicants of their acceptance or rejection of employment.

Provided clerical and administrative support to other departments.

WORKFORCE ANALYST MAY 2005-NOV 2006

ACS AFFILIATED COMPUTER SERVICES

Managed and monitored the metrics of call center operations throughout the company.

Managed employee work schedules to ensure adequate coverage.

Prepared routine reports, problem logs, and service requests with the internal and external clients to meet business commitments.

Served as the primary point of contact with assigned internal clients for planning, forecasting, project initiation and problem escalation.

Maintained departmental goals to enhance productivity and provide input for completion of daily reporting requirements.

Represented department in meetings and collaborated with management to communicate plans, established or affirm priorities and clarify management objectives.

Reviewed forms and reports and conferred with management to ensure successful functioning of newly implemented systems or procedures and to identify problems and improvements.

Provided technical support for existing reports, dashboards, or other tools.

SUPPORT SUPERVISOR MAY 2004-MAY 2005

AFFINION / ACS AFFILIATED COMPUTER SERVICES

Spearheaded escalated calls to assure resolution to problems.

Supervised, coached and advised staff members in proper operational procedures and functions.

Assigned and determined work schedules to ensure quality and timely delivery of performance.

Monitored quality of service and responses provided through observation and monitoring of calls to meet department goals.

Observed and evaluated workers appearance, work areas, and performance to ensure quality service and compliance with company policies.

Reported to senior management on team accomplishments, challenges, and productivity.

Collaborated with staff members to stay informed of changes affecting operations and to develop recognition programs of events and activities.

Administered disciplinary action to address performance problems.

CUSTOMER SERVICE REPRESENTATIVE MAY 2003-MAY2004

TRILEGIANT

Responded to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standardized scripts and procedures to resolve customers’ requests.

Succeeded in meeting department goals, upselling and meeting sales quotas.

Used a computerized system to gather information, input notes, research, log customer calls and to resolve inquiries.

Escalated calls to assure resolution to problems.

Provided assistance, functional guidance, training and troubleshooting support to colleagues.

Prepared standard reports to track workload, response time and quality of input.

Experience

BACHELOR OF APPLIED ARTS: PSYCHOLOGY DECEMBER 2016

UNIVERSITY OF HOUSTON-VICTORIA

ASSOCIATES OF APPLIED SCIENCE: HUMAN RESOURCES MAY 2012

HOUSTON COMMUNITY COLLEGE – HOUSTON, TX

HIGH SCHOOL DIPLOMA: GENERAL STUDIES MAY 1998

EVANS E WORTHING HIGH SCHOOL – HOUSTON, TX

References

Strong references are available upon request

Contact this candidate