Human Resources

Abudu Bolanle Boluwatife

** ****** ******, *** ********* road Akoka, Lagos

Phone: 080******** E-MAIL: ************@*****.***

Human Resources Trained Professional

Result driven, Career-oriented individual, keen on customer satisfaction and retention, willing to maximize own professional value by learning and committing to full-time employment.

Areas of Experience

Help Desk Email Support Inbound Phone Support Event Planning Outbound Phone Support Front Office

Professional Experience

MILLI ASSET INVESTMENT LIMITED, Opebi Lagos

Human Resource Officer January 2018 – Till Date

Key Responsibilities:

Ensuring maintenance of records of all people Joining, Leaving and Removing right up to their personal files.

Issuing of employment letters after proper verification of prospective employee.

Issuing of termination letter and dealing with absconding cases.

Administration of all Leave Record.

Administration of Performance Appraisal system and its timely implementation.

Administration of PF, ESI and Professional Tax etc.

Ensuring accurate maintenance of attendance, timely preparation of salaries and proper disbursement.

Assist in performance management processes.

Support the management of disciplinary and grievance issues.

Talent Acquisition.

Establishing a recruiting strategy by analyzing job descriptions and management feedback, customizing processes as well as staying abreast of industry trends and local labor market conditions.

Recruiting, interviewing, screening, complete reference checking and making hiring decisions in collaboration with management.

Identifying creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, internet, newspaper advertising, job fairs, professional organizations, community agencies, and colleges.

Working with hiring executive to customize and conduct Behavioral Based interviews.

STRESERT SERVICES LIMITED

AMERICAN INTERNATIONAL INSURANCE COMPANY (AIICO INSURANCE), VI Lagos

Customer Experience Officer April 2016 – August 2017

Key Responsibilities:

Educate customers on the company’s various products to enable them make informed decisions.

Attend to Walk-in, Telephone and Online Customers.

Treat customer’s requests for policy reconciliations and development of policy statements

Development of embassy letters, letter of introduction and Tax- rebate documents.

Advise Customers on payment options and receipt processes.

Train new employees on job processes.

Selected Achievements:

I received the award for PERSONALITY OF THE YEAR 2016.

Selected by management as a team member for the purpose of setting up the company’s new contact center.

COMMUNICATION NETWORK SUPPORT SERVICES CONTACT CENTRE LTD (CNSSCCL)

MTN Nigeria, VGC Lagos

Customer Care Representative September 2014 – October 2015

I was responsible for bringing excellent customer service to MTN Nigeria customers, by troubleshooting, resolving and pacifying customers making sure that all customers are treated as kings, using tools like Siebel CRM and other work tools, I made sure I gave our customers 100%

Satisfaction.

Selected Achievements:

I was the best overall delegate at the end of the training course

Consistent 100% score in productivity assessment in the last 8months on the job.

Key Responsibilities:

Responsible for attending to all customer’s queries

Troubleshooting, resolving and pacifying customers

Record dispositions of every single query for the managements review

Update job knowledge by studying new product and services

Community Junior High School, Surulere, Lagos

PHE Teacher March 2012 – February 2013

I helped to groom young boys and girls, instilled in them both academic and non-academic values and morals as well as social etiquettes in this government owned mixed sexes junior secondary school.

Selected Achievement:

I was responsible for the organization of the 2nd term annual inter-house sport competition and I also made sure all the events ran smoothly

Key Responsibilities:

Worked as principal consultant on student issues.

Ensured the proper documentation of student’s project files.

Ensured the deadlines of projects, assignment and term papers were met.

Coordinated activities of operating staff in the HOD’s office.

Handled student’s complaints and communicated feedback.

Education

Master of Managerial Psychology, 2016 - 2018

University of Lagos, Akoka, Lagos

Bachelors of Science, Anatomy, 2005 – 2010

Obafemi Awolowo College of Health Sciences Olabisi Onabanjo University, Ogun

West African Senior School Certificate, 1995 – 2001

Holy Child College, S/W Ikoyi, Lagos

Certifications

Chattered Institute of Personnel Management CIPM (In-View)

Oregun Ikeja

How May I Help You, September 2015

MTN Nigeria

Overall Best Candidate in training school

Certified Customer Service/Telesales Professional, August 2015

Telemarketing Diploma, Houston Texas, Usa.

Basic Certificate in Leadership, March 2013

Day Star Leadership Academy, Oregun, Lagos

Activities and Interests

Meeting People

Gym

Singing

Dancing

Reading

Referees

To be provided upon request.

Contact this candidate