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Manager Customer Service

Location:
Pearl River, New York, United States
Posted:
April 23, 2018

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Resume:

professional summary

skills

work history

DAWN SHANNON

** ****** ***, ******, *** York 10954 (H) 845-***-**** (C) 845-***-**** ac4722@r.postjobfree.com Seeking the opportunity to apply my knowledge and understanding of complex procedures and payroll compliance labor laws and regulations.

Detail oriented

Excellent communication skills

Customer relations/support

Multitasking

Payroll

Self motivated

Team player

Meeting deadlines

Oct 1994 - Current

New York, NY

Payroll Coordinator

Cast & Crew Entertainment Services

Process in-coming payroll, calculate, audit and enter time cards in accordance with client, employee, union, federal, state and Collective Bargaining Agreements. Set up, maintain employee withholdings, insurance benefits, union work dues, 401k and direct deposit. Train on the calculations of union and non-union payroll. Provide superior customer service to all clients/employees in regards to payroll production, tax-related issues, answering pertinent questions, problem solving. Proficient in company payroll database system.

Knowledgeable in all programs and reports: invoice, batch, time card verification, gross wages, fringes. Establish and maintain complete and accurate files for each production. Liaison with union and guild representatives to insure compliance with contract stipulations. Mar 1986 - Oct 1994

New York, NY

Assistant Manager/Senior Paymaster

Entertainment Partners

Assist payroll manager in scheduling work, monitoring work flow and employee evaluations. Train on the calculations of union and non union time cards. Coordinate with payroll manager on special projects. Calculate, audit and enter payroll for Feature, Television and Commercial productions. Audit and release client invoicing.

Provide miscellaneous employer/employee reports.

Establish and maintain official files for each production. Liaison with union and guild representatives to ensure compliance with contract stipulations. education

MurryNY Bergtraum High School For Business Careers New York



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