Customer Service Office

Curriculum Vitae – Thandeka Patience Bewana

Date of birth: 02 June 1989 Email: **************@*****.*** Mobile: 071-***-****

Address: **** ***** ******* **** **** Grey

PROFILE

I am a 27 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa and English.

EDUCATIONAL BACKGROUND

Year: 2010-2013

Qualification: National Diploma Tourism Management

Institution: Walter Sisulu University

Year: 2009

Qualification: Matric

Institution: Rex Mdebuka Senior Secondary School

Subjects: Maths, History, Geography, English, Xhosa and Tourism

WORK EXPERIENCE

03 April 2017 – to current Learnership at Senqu Municipality

Giving information to visitors on tourist attractions, local services and activities

Capturing employment data

Attending site visits relating to EPWP projects

Administrative tasks: minute taking and typing minute

Logistic arrangements for official visits and travelling

Coordination and facilitation of events and trainings

Compiling of monthly reports

Provide travel information to tourists, guests and visitors

Provide information to tourists on historical sites and scenic places

Giving out free leaflets and local maps

Suggesting places of interest to visit, providing directions and opening times

Making sure that the information I give reflects the tourists needs

Setting up displays within the centre

Admin duties e.g. photocopying and filing

Attend meetings

attending shows to promote the area

07 September 2015 to 07 September 2016: Tourism Intern at Joe Gqabi District Municipality

Performing office duties e.g. filing, photocopying, typing

Updating records and answering calls

Attended meetings and events

Help people by providing information and books, leaflets and brochures relating to the local area

Keeping up to date with local accommodations, places to visit, activities and events

Year 2013 October 20 to 10 November 2014 In-service Training at Senqu Municipality

Giving brochures and leaflets to tourists

Planning local events

Attending meetings

Update and maintain the tourism database

Admin duties

Give information to visitors on tourist attractions, local services and activities

Setting up the displays within the centre

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Networking skills

Listening skills and a desire to help

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Customer service skills

Decision Making

Hobbies and Interests

Camping

Traveling

Socializing with peers

REFERENCE

Name: Miss Gcobisa Mbobo

Designation: Tourism Officer at Senqu Municipality

Contact number: 051-***-****/ ******@*****.***.** /071-***-****

Name: Mr Mkhululi Ndlela

Designation: LED Officer at Senqu Municipality

Contact Number: 051-***-****/ *******@*****.***.** /079-***-****

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