Customer Service Representative
Resume:
Taylor M. Gray
New Castle, DE ***20
***********@*****.***
OBJECTIVE
I am a Reliable and devoted individual seeking an employment opportunity within a challenging customer service setting, valuing a positive attitude and dependability. I possess extensive customer service experience and self-motivation to secure a challenging opportunity utilizing and enhancing dependable skills as a Customer Service Representative.
QUALIFICATIONS
• Over 6 years of customer service experience and 5 years of dedicated auditor experience.
• Demonstrate a high level of salesmanship and professional communication; great time management skills.
• Goal-directed work ethic with an ability to exceed customer expectations.
• Experienced in Micros Opera, OnQ, Choice Advantage and, Fosse property management systems.
PROFESSIONAL SKILLS
Guest Services
• Proficient with greeting customers and making reservations to ensure an efficient visit.
• Build customer loyalty through assisting customers’ interest and other tourist attractions in the area.
• Ability to anticipate customer needs and utilize them to provide great service.
• Highly skilled in the operation of night audit procedure, Guest arrivals and departures, Banquet services
And, front desk service, Housekeeping and Laundry routines.
EXPERIENCE
Shipper 01/2018-04/2018
ABM Industries/Tastekake Oxford, PA
Load several trailers with a variety of breads and cakes in timely fashion
Ship out orders to other states
Guest Services 01/2016-01/2018
Sheraton Wilmington South, New Castle, DE
• Create the food and beverage orders for our breakfast weekly
• Ensure all third party reservations are routed properly
• Email and fax guest folios
Night Auditor, FDM 01/2007 – 02/2010
Comfort Suites, Newark, DE
• Provided a full range of professional hotel hospitality and service regarding customer needs.
• Efficiently checked customers in/out, completed reservations,
• Ran night audit, answered phones, and assisted customers
• Create timely scheduling for staff
Loss Prevention/Cashier/Customer Service, 08/2004 - 08/2007
BJ’s Wholesale Club, New Castle, DE
• Performed a wide range of duties while ensuring quality customer service experiences.
• Monitored all customer receipts and carts to at building entrance to prevent theft.
• Maintained a well-organized storefront by stocking/restocking merchandise.
• Initiated fast, friendly, and hassle free returns/exchanges of goods.
EDUCATION
High School Diploma – General Education Associate’s Degree – Digital Media Specialist
Christiana High School Lansing Community College
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