Customer Service Data Entry
Resume:
Jeri L. Roundtree
Little Rock, AR 72205
Objective
I would like to work in a well- respected company where advancement and opportunity to grow with the company gives security.
Education
Omaha Northwest High School Omaha, NE
GPA 3.5
ITT Technical Institute Little Rock, AR
Field of Studies: Business Management 2011-2014
I also took some classes in Computer Networking Systems before switching to Business Management.
Employment History
Verizon Wireless Little Rock, AR
Customer Care Rep November 2015–July 2016
Customer service rep in an inbound call center, occasionally made outbound calls due to dropped calls and follow up situations. Assisted customers on understanding billing inquiry, troubleshoot technical issues with customer cellular devices, activated services onto devices, added or removed data plans as well as features onto plan. Researched charges on accounts that the customer may have had questions on or disputes and credited accounts that were billed incorrectly.
T.S. Branch Law Firm, PLLC North Little Rock, AR
Administrative Assistant / Office Manager June 2013 – July 2015
Answer multi-line phone system, call various businesses to retrieve information important to resolving issues with a case, interview potential clients, make sure visiting clients fill out or sign documents, make copies of documents, fax documents, correspondence, and requests on behalf of clients and the lawyer. Collect payments. Entered client information onto online systems, also dropped off documents to the courthouse and ran errands when needed.
Hobby Lobby Little Rock, AR
Cashier/Recovery Clerk Sept 2011 – June 2013
Provide customer service as needed, check customers out efficiently while maintaining a positive and friendly atmosphere. Occasionally recover various departments at night, returning merchandise to its rightful place and getting the store ready for the next business day.
The Heritage Company Little Rock, AR
Customer Service Rep Oct 2010 – Dec 2010
Outbound call center, called various businesses around the country to raise funds for a non -profit organization.
No Frills Supermarkets Corp Office Omaha, NE
Auditor/Accounting June 2008 – Oct 2010
Audited several grocery stores sales reports, matched deposits, verified lottery sale/refunds, verified money order/money gram reports, entered data onto spreadsheets, verified utility payments, EBT, credit/debit card and check transactions, worked with online systems: NDR, RBS, ECHO, and various others.
Celebrity Staffing, Inc. Omaha, NE
Auditor/Accounting May 2007 – June 2008
No Frills Supermarkets Corp Office in the accounting office, auditor.
References:
Shawn Parker, Omaha, NE
Phillip Henley, Atlanta, GA
Vickie Felters-Garner
Omaha Home for Boys Omaha, NE
Data Entry Clerk Nov 2006 – Jan 2007
Entered monetary donations onto company online system, updated donor records, helped mail dept send out season correspondence.
Nebraska Democratic Party Omaha, NE
Campaign Associate Sept 2006 – Nov 2006
Called voters to encourage them to participate in the upcoming election, canvassed throughout the city of Omaha, organized volunteers and set up goals for each office. Some light clerical work, oral and written communications daily, updated voter information.
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