Administrative Assistant Customer Service

Maria D. Taylor

*** ******* **

Portsmouth, Virginia 23702

Phone: 323-***-****

E-mail: *********@*****.***

Summary of Qualifications

Military veteran with four years of experience as an administrative assistant

Extensive knowledge with Microsoft office and proficient typing skills

- Coordination of travel arrangements, planning, and scheduling of calendar/events

- Assistant to Executive leadership

- Typing: 50wpm

Work Experience

-Administrative Assistant

Native Nation Events, Virginia Beach Virginia

February 2018 - Present

-Performs clerical and general administrative duties, including creating and formatting emails, creating and updating spreadsheets and reports, answering and directing phone calls, maintains office clean and presentable, scheduling meetings and maintaining president’s calendar, coordinating travel arrangements and assisting with personal duties.

-Administrative Assistant

Cryptologic Warfare Group Six, Fort Meade Maryland June 2017- February 2018

-Performed clerical, personnel security and general administrative duties, including typing and filing; prepared correspondence and reports; organized and maintained publications and service records; counseled office and personnel on administrative support; prepared and maintained personnel security documents; and served as office manager.

-Administrative Assistant

USS KEARSARGE-LHD3, Norfolk Virginia

May 2014-May2017

-Performed clerical, personnel security and general administrative duties, including typing and filing; prepared correspondence and reports; organized and maintained publications and service records; counseled office and personnel on administrative support; prepared and maintained personnel security documents; and served as office manager.

-Call Center Customer Service Representative

Westlake Financial Services, Los Angeles California November 2013-December 2014

-Answered calls and responded to emails; handled customer inquiries both telephonically and by email; managed and resolved customer complaints; updated existing customer information; document all call information according to standard operating procedures; transferred urgent calls to the required departments quickly and accurately ; and achieved set targets of the firm by the stipulated deadline. References

-Lawrence G. Getz -Matthew Medina

(757) 836-625/********.*.*****@****.*** 757-***-****/**********@*************.***

-James Ziegler -Jose Loza

256-***-****/*****.*.*******@*****.****.*** 323-***-****/***********@*****.***

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