Customer Service Manager
Resume:
OBJECTIVE
●Seeking a human resource position where my professional experience will allow me to make a immediate contribution as an integral part of a progressive company.
Robert Half Staffing Agency
Phonak
Contract 11/2017 to 1/2018
HR Recruiter:
●Increase the quality of hires while reducing cycle time and cost.
●Manage relationship with third party agencies.
●Document all evaluations and interview process and procedures.
●Schedule and lead debrief calls with management for candidates selection.
●Design, develop, deliver, and maintain specific training programs for employees.
●Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.
Aryzta Bakery
Contract 4/2017 to 6/2017 Contract 6/2017 to 8/2017
Senior Recruiter:
●Drive the hiring process; actively engage with managers, provide ongoing status of requisitions, advise and influence managers throughout the hiring process, and close requisitions in a timely manner.
●Responsible for the full life cycle of recruiting. Recruit, screen, staff all positions via phone,job boards, colleges, email, social media, in person and attend job fairs.
●Extends offers and works with new hires to complete paperwork properly and in compliance with EEO standards, Federal, State and local laws
●Establishes recruiting requirements by studying organization plans and objectives, meeting with managers to discuss needs
●Manages applicants using ATS-Applicant Tracking System
●Evaluates applicants by discussing job requirements and applicant qualifications with Managers, interviewing applicants on consistent set of qualifications
●Consistently exceeded company’s expectations regarding permanent placements
●Assists with orientations
Gurwitch Products
Contract 2009 to 2013 Permanent 8/ 2013 to 4/2017
HR/Recruiter/Trainer:
●Design, develop, deliver, and maintain specific training programs for employees.
●Responsible for administrative training tasks including employee enrollment, training room set up, communication and training assessments.
●Implement, measure, monitor, and report results to management on all training projects.
●Responsibilities include developing recruiting strategies designed to identify qualified candidates through various recruiting tools.
●Recruiting Manufacturing and Supply Chain Managers, Department and Counter Managers, Sales, and Marketing personnel.
●Able to identify and resolve problems in a timely manner.
●Work independently and obtain contracts or direct hire positions.
●Hire full-time and part-time employees in multi- states.
●Excellent phone and web screening techniques.
●Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.
●Good oral and written communication skills with the ability to converse with all levels of management.
●Complete necessary pre-employment processes including reference checks and background/drug tests.
●Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.
●Interview, select, and manage support services staff; developed training and facilitating programs for various levels of employees.
●Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.
●Work with Managers to identify top accounts, and to assess clients staffing requirements.
●Design, develop, deliver, and maintain specific training programs for employee certification in all aspects of new hire programs including application and customer service training for new employees.
●Responsible for delivering New Hire Orientation as well as ongoing enhancement of the on boarding process and associated materials.
●Proactively identify and coordinate development of training programs, materials, and schedules for new hire, customer service, residual, and application training.
Sony 5/2012 to 11/2012
Contract 1/2013 to 3/2013
Onsite Recruiter:
●Manage contract employees while on assignment.
●Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.
●Develop, maintain, and cultivate a portfolio of consulting at various career levels and industry verticals for current and future placement.
●Recruited: Production managers-Production Team Leaders-Maintenance Technician-Welders-Quality Controllers-Assemblers –Fabricators-Welders.
●Participate in job fairs, presentations and other company events in the region.
Wilton
Contract 12/2011 to 4/2012
Recruiter:
●Responsible for recruiting Manufacturing staff and delivering new hire orientation.
●Recruited: Reach Truck Operator- Operation Managers-Trainers-Supervisors-Pallet Transport-Stretch Wrappers-Picker and Packers- Forklift Operator.
●Ensure excellent coverage and management of assigned requirements.
●Provide interview team members with appropriate materials to effectively interview and manage candidates while onsite.
Long Term Trucking and Warehouse
Contract 1/2010 to 4/2010
HR Manager/ Recruiter:
●Working to meet established metrics per the assigned business unit.
●Complete necessary pre-employment processes including reference checks and background /drug test.
●Recruited: Office Support-Customer Service-OTR Drivers-CDL Drivers-Loaders-Spotters-Inventory Control Managers-Shipping and Receiving-Shift Managers.
●Constantly managing a slate of requisitions that vary with business demands.
Fashion Fair Cosmetics (Division of Johnson Publishing)
2000 – February 2009
Account Manager/Trainer
●Top revenue producing accounts in the Midwest and South East
●Drive negotiations with Retail Buyers, Store GM’s/DM’s and store to achieve sales target and maintain brand image.
●Effectively communicate with management and quality team ensuring projects are tied directly to customer satisfaction, performance and quality.
●Support the HR department with all administrative functions.
●Assist with recruiting, reference checks, and processing all new hire paperwork.
●Process all terminations and coordinate all unemployment claims.
●Assist with processing of FMLA and LOA paperwork.
●Budgeting responsibilities for Midwest accounts as well as forecasting and reporting duties.
●Access and analyze current programs, provide recommendations to meet the objectives of departmental standards for customer satisfaction, quality, and performance.
●Responsible for administrative training tasks including employee enrollment, training room set up, communication and training assessments.
●Implement, measure, monitor, and report results to management on all training projects.
●Maintain and grow relationships with sales manager in order to understand their hiring needs.
●Participate in job fairs, presentations and other events in the recruiting region.
●Assist in developing strategies to promote and attract entry-level professionals for job opportunities.
SKILLS
WordPerfect Microsoft Word Excel Powerpoint
Microsoft Publisher FMLA PageMaker Microsoft Outlook
EDUCATION
1986 Glamour Beauty School: Degree – Class A Cosmetology/Esthetician License
1984 Olive Harvey: Marketing/Communications
1981 Penn Valley: College Fashion Merchandising
2010 Villanova University: PHR Certification
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