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Customer Service Manager

Location:
Chicago, Illinois, United States
Posted:
April 19, 2018

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Resume:

OBJECTIVE

●Seeking a human resource position where my professional experience will allow me to make a immediate contribution as an integral part of a progressive company.

Robert Half Staffing Agency

Phonak

Contract 11/2017 to 1/2018

HR Recruiter:

●Increase the quality of hires while reducing cycle time and cost.

●Manage relationship with third party agencies.

●Document all evaluations and interview process and procedures.

●Schedule and lead debrief calls with management for candidates selection.

●Design, develop, deliver, and maintain specific training programs for employees.

●Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.

Aryzta Bakery

Contract 4/2017 to 6/2017 Contract 6/2017 to 8/2017

Senior Recruiter:

●Drive the hiring process; actively engage with managers, provide ongoing status of requisitions, advise and influence managers throughout the hiring process, and close requisitions in a timely manner.

●Responsible for the full life cycle of recruiting. Recruit, screen, staff all positions via phone,job boards, colleges, email, social media, in person and attend job fairs.

●Extends offers and works with new hires to complete paperwork properly and in compliance with EEO standards, Federal, State and local laws

●Establishes recruiting requirements by studying organization plans and objectives, meeting with managers to discuss needs

●Manages applicants using ATS-Applicant Tracking System

●Evaluates applicants by discussing job requirements and applicant qualifications with Managers, interviewing applicants on consistent set of qualifications

●Consistently exceeded company’s expectations regarding permanent placements

●Assists with orientations

Gurwitch Products

Contract 2009 to 2013 Permanent 8/ 2013 to 4/2017

HR/Recruiter/Trainer:

●Design, develop, deliver, and maintain specific training programs for employees.

●Responsible for administrative training tasks including employee enrollment, training room set up, communication and training assessments.

●Implement, measure, monitor, and report results to management on all training projects.

●Responsibilities include developing recruiting strategies designed to identify qualified candidates through various recruiting tools.

●Recruiting Manufacturing and Supply Chain Managers, Department and Counter Managers, Sales, and Marketing personnel.

●Able to identify and resolve problems in a timely manner.

●Work independently and obtain contracts or direct hire positions.

●Hire full-time and part-time employees in multi- states.

●Excellent phone and web screening techniques.

●Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.

●Good oral and written communication skills with the ability to converse with all levels of management.

●Complete necessary pre-employment processes including reference checks and background/drug tests.

●Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

●Interview, select, and manage support services staff; developed training and facilitating programs for various levels of employees.

●Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.

●Work with Managers to identify top accounts, and to assess clients staffing requirements.

●Design, develop, deliver, and maintain specific training programs for employee certification in all aspects of new hire programs including application and customer service training for new employees.

●Responsible for delivering New Hire Orientation as well as ongoing enhancement of the on boarding process and associated materials.

●Proactively identify and coordinate development of training programs, materials, and schedules for new hire, customer service, residual, and application training.

Sony 5/2012 to 11/2012

Contract 1/2013 to 3/2013

Onsite Recruiter:

●Manage contract employees while on assignment.

●Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.

●Develop, maintain, and cultivate a portfolio of consulting at various career levels and industry verticals for current and future placement.

●Recruited: Production managers-Production Team Leaders-Maintenance Technician-Welders-Quality Controllers-Assemblers –Fabricators-Welders.

●Participate in job fairs, presentations and other company events in the region.

Wilton

Contract 12/2011 to 4/2012

Recruiter:

●Responsible for recruiting Manufacturing staff and delivering new hire orientation.

●Recruited: Reach Truck Operator- Operation Managers-Trainers-Supervisors-Pallet Transport-Stretch Wrappers-Picker and Packers- Forklift Operator.

●Ensure excellent coverage and management of assigned requirements.

●Provide interview team members with appropriate materials to effectively interview and manage candidates while onsite.

Long Term Trucking and Warehouse

Contract 1/2010 to 4/2010

HR Manager/ Recruiter:

●Working to meet established metrics per the assigned business unit.

●Complete necessary pre-employment processes including reference checks and background /drug test.

●Recruited: Office Support-Customer Service-OTR Drivers-CDL Drivers-Loaders-Spotters-Inventory Control Managers-Shipping and Receiving-Shift Managers.

●Constantly managing a slate of requisitions that vary with business demands.

Fashion Fair Cosmetics (Division of Johnson Publishing)

2000 – February 2009

Account Manager/Trainer

●Top revenue producing accounts in the Midwest and South East

●Drive negotiations with Retail Buyers, Store GM’s/DM’s and store to achieve sales target and maintain brand image.

●Effectively communicate with management and quality team ensuring projects are tied directly to customer satisfaction, performance and quality.

●Support the HR department with all administrative functions.

●Assist with recruiting, reference checks, and processing all new hire paperwork.

●Process all terminations and coordinate all unemployment claims.

●Assist with processing of FMLA and LOA paperwork.

●Budgeting responsibilities for Midwest accounts as well as forecasting and reporting duties.

●Access and analyze current programs, provide recommendations to meet the objectives of departmental standards for customer satisfaction, quality, and performance.

●Responsible for administrative training tasks including employee enrollment, training room set up, communication and training assessments.

●Implement, measure, monitor, and report results to management on all training projects.

●Maintain and grow relationships with sales manager in order to understand their hiring needs.

●Participate in job fairs, presentations and other events in the recruiting region.

●Assist in developing strategies to promote and attract entry-level professionals for job opportunities.

SKILLS

WordPerfect Microsoft Word Excel Powerpoint

Microsoft Publisher FMLA PageMaker Microsoft Outlook

EDUCATION

1986 Glamour Beauty School: Degree – Class A Cosmetology/Esthetician License

1984 Olive Harvey: Marketing/Communications

1981 Penn Valley: College Fashion Merchandising

2010 Villanova University: PHR Certification



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