Customer Service

Aisha Saint Phar

***** ** *** **

Miami, FL *****

Phone: 754-***-****

Alt Phone:786-***-****

Email: **********@*****.***

Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Providing exceptional customer service to retain customer relationship with company while using interpersonal skills, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals.

Employment History

Retention Specialist

03/2017 - 03/2018 Centerfield 5297 W Copans Rd # B, Pompano Beach, FL Develop new strategies for customer retention activities. Respond to customer queries and address service complaints in a timely manner. Work with Sales Manager in implementing sales promotion activities. Track contracts that are soon to be expired and contact customers for renewals. Develop product presentations and demonstrations to customers. Analyze customer feedbacks and develop new techniques to ensure customer retention. Provide excellent customer services and ensure customer satisfaction. Build positive working relationships with customers for repeat businesses. Explain customers about new products and benefits. Make sales calls to existing and new customers for business growth. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives Housekeeper/Laundry Assistant

01/2015 - 08/2016 Margareth's Cleaning Services Miami, FL Tidy up bedrooms and living spaces. Some people will do some light tidying up before their housekeeper arrives

(putting toys away, putting laundry in the hamper, straightening up the office, etc). This allows the housekeeper to focus on more involved tasks in each room.

Laundry. Having someone sort, wash, dry, and fold laundry for you can be a huge help, we know! Some housekeepers may not consider this a part of their regular housekeeping duties, so it’s a good idea to specify that laundry is expected when you write your housekeeper job description. Clean the floors, which should include sweeping and mopping hardwood or tile floors, and vacuuming carpets and rugs throughout the home.

Clean the bathrooms, including toilets, wiping down counters, cleaning mirrors, and scrubbing tubs and showers. Clean the kitchen, including wiping down counters and appliances, cleaning the sink, and wiping down cabinet doors.

Dusting, which should include all rooms and surfaces. Wash indoor windows as needed, except anything above arm’s reach. You’ll also want to specify in your housekeeper job description if you require blinds and drapes to be cleaned on a set schedule. Change linens and makes beds in all rooms, as needed. Empty trash cans throughout the home, and dispose of trash in a sanitary manner. Keep track of cleaning supplies and what needs to be replaced and/or restocked, and report to you on an as- needed basis.

Cashier Host/Hostess

01/2015 - 03/2016 Five Guys 3256 Buena Vista Blvd #124, Miami, FL Receive payment by cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas

Resolve customer complaints.

Education and Training

Issuing Institution Location Degree Received Course of Study Lindsey Hopkins Techinical Miami, FL 1 Year of College or a Technical or Vocational School nursing References Available on Request

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