Manager Customer Service

Location:

San Antonio, TX

Salary:

55000

Posted:

April 19, 2018

Contact this candidate

Resume:

OSCAR Z. RAMIREZ

***** *** ****

San Antonio, Texas 78249

Cell 210-***-****

*********@****.**.***

***********@*****.***

Dear Sir or Madam:

I am writing to express interest in employment opportunities within your organization. I am seeking a position that will fully utilize my management experience that includes inventory control and shipping/receiving for major manufacturers. I have enclosed my resume for your review and consideration.

As you will see in my resume, I possess over 25 years in increasingly more responsible positions gained in both food and industrial manufacturing environments. I am experienced in supervising personnel and pride myself on my ability to quickly and significantly increase team performance as well as inventory control systems. Additionally, my excellent oral and written communicative skills, coupled with my bilingual abilities in English and Spanish, will enhance my value as a member of your team. I am confident in recommending myself as a potential asset to your firm. I would appreciate the opportunity to meet with you to discuss how my qualifications match your needs. I am sure I can pinpoint additional areas of expertise, which will increase my contributions with your company.

Thank you very much for your time and consideration. I look forward to hearing from you in the near future.

Sincerely

Oscar Ramirez

Enclosure

OSCAR Z. RAMIREZ

11147 Elk Park *********@****.**.***

San Antonio, Texas 78249 ***********@*****.***

Cell 210-***-****

OBJECTIVE

Experienced manager seeks a challenging opportunity in inventory control and shipping/receiving with an organization that provides a path for career advancement. SUMMARY OF QUALIFICATIONS

• Background includes over 25 years of experience in the areas of inventory control management (FIFO and JIT) as well as warehousing, shipping/receiving for major food product and industrial manufacturers.

• Excellent supervisory, organizational, and time management abilities – accustomed to handling multiple ongoing tasks in a fast-paced and time sensitive environment.

• Strong problem solving and troubleshooting skills with a solid record of performance in dramatically increasing inventory accuracy.

• Bilingual with the ability to conduct formal business in English and Spanish.

• Technical skills include setting-up and using the MRP II computerized inventory control system, Microsoft Word, Microsoft Excel, Ross, JD Edwards, and 10-key by touch. EXPERIENCE

STERLING FOODS, San Antonio, Texas 2009 – 2017

Warehouse Manager – Promoted to this position in June 2013 and handle the hiring, training, and personnel actions for a team of 28. Directed day-to-day operations for an 85,0000 square foot warehouse and . . .

• Coordinate the movement of product in preparation for the next day’s production run.

• Negotiate leases for warehouse equipment and source vendors for repair and preventive maintenance of warehouse equipment.

• Schedule employees and manage all controllable expenses to ensure meeting operational budget.

• Review manufacturing variance to determine if inventory played a role in variance and work with production to resolve issues.

• Conduct inventory and order merchandise based on production needs.

• Assist with the preparation of Bills of Materials.

• Review invoices and authorize payment for equipment or repair services. Inventory Technician – Multifaceted duties included using Canopy to complete daily cycle counts for 1300 raw material SKUs and 400 finished goods SKUs.

• Reconciled discrepancies between daily counts and physical inventory.

• Reviewed and inventoried PO receipts against production reporting and prepared discrepancy reports.

• Assisted with the preparation of Bills of Materials.

• Placed orders for boxes with the box manufacturer.

• Generated transfer reports for the movement of raw materials scheduled for production.

• Set up and track materials sent back to manufacturers for credit.

• Worked with Quality Assurance to investigate raw material issues. LONE STAR PET SUPPLY, Schertz, Texas 2008 – 2009

Inventory Manager – Supervised up to 15 team members and handled hiring, training, and scheduling of personnel. Additionally . . .

• Managed shipping/receiving operations, prepared replenishment reports for restocking, processed required documentation, and moved incoming freight to assigned locations. OSCAR Z. RAMIREZ . . . Page 2

EXPERIENCE (Continued)

• Successfully computerized inventory, increased cycle counts, and adjusted inventory levels to meet projected sales.

Reduced out-of-stock situations and improved customer service.

• Researched and resolved issues with purchase orders.

• Process orders from retail store customers for shipping by UPS and FedEx.

• Sorted returns from customers for credit and coordinated shipping of defective products back to the vendor for credit.

• Responsible for all aspects of inventory control. MARTIN MARIETTA MATERIALS, San Antonio, Texas 2004 – 2007 Buyer/Inventory Control – Researched, sourced, and ordered parts for heavy earth moving equipment and industrial conveyor systems. Additionally . . .

• Handled receiving, storing and issuing spare and replacement parts, equipment and other items used in the repair and maintenance of heavy equipment.

• Negotiated and set up a consignment inventory with two vendors that reduced inventory costs and improved customer service.

• Transitioned to a JD Edwards Inventory program and initiated inventory tracking, warehousing, and cycle counting that reduced standing inventory from $6 million to $2 million.

• Investigating inventory discrepancies and initiated corrective action to prevent future discrepancies.

JAMES AVERY CRAFTSMAN, Kerrville, Texas 2002 – 2004 Distribution Supervisor – Managed a team of 25 and ensured compliance with company policies and procedures for inspection and verification of quantity of product entering the vault.

• Maintained effective accountability for vault count and tracked items retrieved from the vault for engraving, repairs and movement to the Shipping Department.

• Effectively managed a JIT program for tracking and shipping.

• Consistently met established goals for inventory management and shrink control.

• Trained team members for all daily functions of the distribution center. PIONEER FLOUR MILLS, San Antonio, Texas 1988 – 2002 Inventory Manager – Promoted within six months of hire after establishing an excellent record of performance as a Supervisor of Shipping and Receiving. Managed a team of three and handled hiring, training, and scheduling.

• Worked closely with the Warehouse Manager and coordinated all aspects of inventory control for this food manufacturer.

• Implemented the MRP II computerized system.

• Initiated daily inventory counts that raised accuracy from 32% to 97%. New inventory accuracy resulted in the elimination of month end inventories of raw materials and finished goods.

• Negotiated and set up consignment accounts with three vendors.

• Inspected products throughout the manufacturing process from the inspection of raw materials to finished goods.

• Functioned as Warehouse Manager in the absence of the incumbent. EDUCATION

Pursued a Bachelor of Business Administration Degree and completed approximately 89 semester hours of undergraduate courses from The University of Texas at San Antonio, Texas. REFERENCES AVAILABLE ON REQUEST

OSCAR Z. RAMIREZ

11147 Elk Park

San Antonio, Texas 78249

Cell 210-***-****

*********@****.**.***

***********@*****.***

REFERENCES

Mike Benson

Controller

5827 Misty Glen

San Antonio, TX 78247

210-***-****