Desktop/ Lan Wan Support /Migration Support /Application Support

Mail:*********@*****.*** Mobile: 281-***-****

TECHNICAL SKILLS

Operating Systems: Microsoft Windows 10,8,7 98 Window NT 4.0 2003,8,12. 32.64 Bit

Windows 10 Support: Windows 10 Enterprise, Windows Professional.

Software: WebEx ATT Connect VPN Lotus 8.0 Citrix Client, Lotus 8.0

Office Support: Excel, PowerPoint, Access, Word, Visio, Project Office suite 10 13 16

Hardware: Dell, IBM, HP, Sony, Toshiba routers, switches plotters printers hubs

Networking: LAN, WAN DHCP, DNS, TCP/IP VPN.

Active Directory: Windows Server2000, 8R2, 12R2 NT 4.0, 98, XP, Vista.

Antivirus: Antivirus MacAfee, Norton Malware Byte.

Ticketing Systems: Remedy 9.0 Heat 9.5 service desk.

Remote Tools: Remotely SCCM Client, Microsoft SMS 2.0 Team viewer 6.0 Dame Ware.

IPhone Pad Support: G3, G4 4C 4S 5S 5C 6 6Plus. Android: Support HTC, Samsung, LG

EDUCATION

Enrolled bachelor candidate Houston, TX

Associates Degree

Technical College, CLC A.S. (June 1999) Houston, TX

CERTIFICATIONS

Microsoft Certified Technology Specialist (ID: 7904337)

Microsoft Certified IT Professional (ID: 7904337)

CompTIA A+

PROFESSIONAL EXPERIENCE

TMC/RR Donnelley Nov -2017 March-2018 (4months) Houston, TX

Maintenance Technician / Software Hardware Support 200 + employees

Technical support by repairing hardware Zebra label printers, HP computers

Installing flash software on HP computer and SSD cards to program HTC Kyocera iPhone. Automate images using tools ADK ICD toolkit create packages for deployment

Building maintenance clean, repair and maintain commercial and industrial buildings. We are responsible for identifying and evaluating maintenance needs and may conduct or outsource repairs as needed.

Kelly Services/Baker Hughes Oct 2013- July 2017 (3yrs 8months) Houston, TX

Imaging Desktop Support 10,000+ employees

Configure widows10 and imaging Windows 7.10 along with retiring and replacing out of date desktop, laptops with new Dell desktops laptops. Check the warranty and replace hardware parts such as CPU, memory, hard drive, network cards, etc. imaging process by using one tool to image all desktop, laptop tablets for Baker Hughes. Bench configuration of desktops and laptops for deployment. Migrated all data PST for client mail document favorites mapping network drive, printer password reset active directory.

Short-term Contract Assignments

Emergent/ Board Walk May 2013- Oct 2013 (5months) Houston, TX

Migration/ Support 1000+ employees

Projects such as deployment of windows7 add/moves/changes, install, patching upgrades, repairs and setup etc.: Add, moves and changes. Deployment of workstation laptop setup.

Short -Term Contract Assignments

Clear Point / Prosperity Bank April 2013- April-2013 (1month) Houston, TX

Desktop /Migration Support 600+ employees

On site PC technical support of company approved software and hardware for windows seven migration.

Move data such as PST OST file word documents from old environment to new setup profile map printer and network drives. On completion, schedule deliver time with client/end users.

Atos/Chase December2012- March 2013 (3months) Houston, TX

Imaging/Migration Support 1,000+ employees

Communicate with department heads and users to determine technical needs

Window7 migration deployment using USB drive and pxe boot to download the image to client laptop or desktop Configure troubleshoot software hardware network problems.

Made certain my team had every available tool that needed to run the migration smoothly.

Abraham/Enterprise Product October 2011-April -2012 (5 months) Houston, TX

PC Imaging/Desktop Support 1,000+ employees

Windows XP Windows7 builds along with retiring HP workstations and replacing with new HP Dell laptops. Dual monitor setup for each station. Office 2010 experience (installing, troubleshooting)

Network and local Printer setup and configure. Backing up data by using ghost and installing OS and software application with Land desk for end users. Autodesk AutoCAD 200*-****-**** viewer design review, Oracle Toad Citrix client. Build multiple machines through Land desk 9.0 ten per day. Windows7 Certification Testing and packaging Q&A all new software for share point.

Desktop Support February 2008-June 2011 (2years4months) Houston, TX

Northland Group/Apex/IBM /AT&T 10,000+ employees

Windows XP and Windows 7 build along with retiring IBM stations and replacing with new Dell stations. Duel monitor setup for each station. Office experience (installing, troubleshooting). Active Directory experience, able to add users, etc. Network and local Printer setup and configure. Supporting large installations/user base call centers. Troubleshoot third party software application support. Disabling user and computer accounts and updating account information.

Building PC's using image process ghost and SMS Windows OS and application loading using PXE static IP addressing. Build multiple machines ten to twenty per day.

Provided hardware troubleshooting skills. Building PC's without an image process from the ground up if need be. Software application support such as call center response help from customer .Configure of stations phone, voice recording login, PC, software and user attendant static IP stations for call centers.

Production Administration Application Development

El PASO-TRANSCANADA April-2007- Feb 2008 (1years 2months) Houston, TX

Confirm all developer’s codes are in compliance with sox rules and regulations. Stored procedure creation, testing, and support using SQL query analyzer and Enterprise Manager. Perform code migration from a PowerBuilder 9.0 platform to .Net C# C++ developer gems Sybase, power builder gems, are database SQL in migrating business Objects code between multiple environments and changing status from Ready to Build to Ready for user. Build server workstation for Dell Hp.

Burnis Burnside

Mobile: 281-***-****

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