Eric Gregory Smith

*** ****** **. ***. #**** Atlanta, Georgia 30324 •404-***-**** • ac46wz@r.postjobfree.com

OBJECTIVE

Seeking a professional Network Engineer position where my extensive experience can contribute to your company's success. Appling the skills and knowledge as Certified Cisco Network Associate that requires advanced technical training which provides an opportunity to contribute to the operation of a growing company and supports the business goals.

Skills:

Cisco Routing & Switching

Active Directory Support

Remedy Ticketing System

VMware vSphere Support

Citrix XenApp Support

Desktop PC Support/Remote PC Support

Wireless Networking

Ruckus Wireless Controller

DNS Support

Fortinet and Cisco Firewall

Work Experience:

Von Technologies

Atlanta, Georgia August, 2015 – Present

Wireless Engineer

Primary responsibilities include performing project-based engineering, installation and troubleshooting of wireless/data networks.

Cisco Routers: 3800, 3700, 2800, 3900, 2900, 1900 & 1800. ASR1002, ISR 4kRouters.

Layer 3 Switch’s - 3560, 3750, & 4500 Series.

Cisco Switches: Layer 2 Switch’s – 2950, 2960, 3560 and 3850 Series stack switches and wireless modules (WiSM).

Ruckus and Cisco Wireless Technologies: Wireless LAN Controllers (Ruckus-1100, 3000, 5000, and Cisco 2504 Series).

Configuring and Maintaining Cisco Routers, Switches WLCs, LAPs, APs

Cisco ASA Firewalls: 5505, 5510, 5520 & 5540 Models.

Assist with network engineering for site survey and implementation, including installations of wireless networks from site surveys performed.

Use Air Magnet software to capture surveys of existing environments for upgrade deployment.

Implement new Private and Public IP addressing scheme and VLAN’s for the new wireless network

Experience with physical and logical networks implementing the existing network design standards and extrapolate them into new designs.

Demonstrate solid understanding of 802.11 protocols.

IDF and MDF management and standards, including cabling standards, hardware and switch port labeling, and documentation

Earth Link Business

Atlanta, Georgia March, 2014 – May, 2014

Trouble Resolution Specialist

Cisco Routing & Switching – Use of the Cisco CLI, CCP Express, & SDM to manage, maintain, and troubleshoot devices. Cisco C2500, C2600, C2800, C2900, C3700 Series Routers.

Adtran 612, 624, 908 Series Routers.

Testing loop back digital input signal circuit of the Multiplexer (MUX).

Configure Cisco IOS Firewall, Fortinet, and ASA Firewalls

Managing and Test router and switch devices remotely at customer premises.

Solid understanding of sub-netting Variable Length Subnet Mask and IPv4(32 bit)/IPv6(128 bit) addresses.

Configure dynamic routing (BGP, EIGRP & OSPF) Protocols as per network requirements

Provided F5 load balancers used to increase reliability of applications overall performance based upon Layer 7 request.

Troubleshooting of various types of internet circuits such as DSL, T-1, T-3, MPLS.

Remedy – Use of various ticketing systems to input and retrieve end user information and create new trouble tickets for severity 1, 2, & 3 escalated issues.

Verify connectivity from Customer Premise Equipment to the smart jack and CSU

Configure edge routers with label-switched path (LPS) is a path through an MPLS network, set up by a signaling protocol such as BGP.

Well Star Development Center

Atlanta, Georgia October, 2013 – December, 2013

Service Desk Analyst

Remedy – Ticketing system to input and retrieve end user information and create new trouble tickets for severity 1, 2, & 3 escalated issues.

Provided second level support to 8,000 clients using Well Star Epic Patient Health Record system.

Active Directory – Use of AD Users & Computers to manage user accounts, apply group policies, reset user passwords, disable accounts for terminated users, manage file and print services, manage user roaming profiles, create and maintain AD OUs, add network printers.

Supported LDAP application protocol for access and maintaining distributed directory information services over an IP network.

Citrix XenApp – Use of Citrix Access management tool to publish applications on Citrix server, troubleshoot end user hung sessions, reset user sessions, add servers to Citrix server farm

Desktop PC/Remote PC Support – use of tools such as NT user Manager, Novell Console One, Entrust, TeamViewer, LogMeIn Rescue to remote into users PC Terminals to troubleshoot and resolve various end user problems.

File & Print Services – Use of File and Print tools in Active Directory to manage and grant access to various file shares on the network

DNS Support – Use of DNS Management Console to troubleshoot issues with DNS for domain services for web servers.

Sapphire Solutions Services

Atlanta, Georgia October, 2010 – October, 2012

Network Administrator

VMWare vSphere – Use of VMware vSphere client to manage VMs. Used tool to create, Reboot, Reset, and run maintenance on various Windows 2003, 2008, and 2012 servers.

Clarify – Use of various ticketing systems to input and retrieve end user information and create new trouble tickets for severity 1, 2, & 3 escalated issues.

Configure Cisco IOS Firewall and ASA Firewalls router, and wireless access points.

File & Print Services – Use of File and Print tools in Active Directory to manage and grant access to various file shares on the network

DNS Support – Use of DNS Management Console to troubleshoot issues with DNS for domain services for web servers

Outlook/Exchange Server – Support of various client email issues using Exchange management tools. Also for adding users to various distribution groups in Exchange/Outlook. Management of Global Address Lists.

Responsible for receiving calls from clients/Addressed and resolved problems and complaints in a tactful and timely manner/Demonstrated mastery of customer service call script within specified time frames/Provided accurate and appropriate responses to client inquiries.

Hewlett Packard

Atlanta, Georgia June 2003 - January 2010

Network Engineer

Experienced supporting multi-protocol network environments (i.e. IP Multicast, MPLS, and VLANS.

Spiceworks – ticketing systems to input and retrieve end user information and create new trouble tickets for severity 1, 2, & 3 escalated issues.

Configure Static & Dynamic Routing Protocols (RIPv2, EIGRP, OSPF, BGP)

Troubleshoot and resolve user DNS issues, as well as modify user DNS records and Active Directory including Access List, Trust Relationships, and Global Group Management.

Configure NAT

Configure Cisco IOS Firewall and ASA Firewalls

Configure DHCP

Perform user account management, backup/restore/recovery actions, & preventive maintenance.

Supported SQL relational database management system. As a database, it primary function is to store and retrieve data as requested by other software applications.

Managing and Tested router and switch devices for optimal performance.

Construct backup and recovery policies for Windows servers that host different applications.

Active Directory – Use of AD Users & Computers to manage user accounts, apply group policies, reset user passwords, disable accounts for terminated users, manage file and print services, manage user roaming profiles, create and maintain AD OUs, add network printers.

Academic Certifications & Education:

CERTIFICATIONS

Cisco Certified Network Associate (CCNA), 2012

Cisco Certified Entry Networking Technician (CCENT), 2012

Comp TIA Security + Certified, 2012

Microsoft Certified Professional (MCP), 2003

EDUCATION

TACD IT Boot Camp – Completed courses, 2014

Active Directory, Citrix, Cisco Routing & Switching, VMWare, SharePoint

Atlanta Technical College, (2010-12) Cisco Network Specialist Curriculum, CCNA

Silicon Valley Learning Center, (2002-03) MCSE and MCSA Curriculum

University of New Orleans, La. (1980-81) Computer Science, Major

Southern University, Baton Rouge, La. (1979) Computer Science, Major

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