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Human Resources Manager

Philadelphia, Pennsylvania, United States
April 19, 2018

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*** ******* ****** *****: 215-***-****

Philadelphia, PA 19147


Results-driven Human Resources Manager with 10+ years’ experience developing, implementing, and managing workforce and training programs. Leads organization HR functions and programs, including staff recruitment, employee relations, benefits administration, compensation analysis, and performance management. Supports strategic objectives by aligning staffing levels with departmental needs. Recognized by senior leadership as a high- performing, deadline-driven, and detail-oriented professional that fosters strong relationships with internal and external stakeholders.


Full-Cycle Recruiting

Facilities Management

Strategic Planning/Analysis

HR Functions

Workplace Safety

Staff Coaching/Mentoring


Operations & Performance

Relationship Management



Human Resources Manager January 2016 to Present

Lead, oversee, and improve all daily HR operations for a network of 15 private non-profit, independent schools that employ more than 450 staff members and serve 4800 students

Increase site-wide operational efficiency by strategically partnering with school leadership to identify high- level issues and define solutions related to staffing, engagement/retention, and performance management

Recommended staffing improvements to leadership by analyzing employee data, survey results, and recruitment/retention information

Implemented new HRIS platform (Paylocity) – as the project lead – and achieved a less than 1% error rate on project rollout objectives on time

Increased staff capacity and productivity on HR data management system by providing best practices training and developing user guides/reference manuals KEY ACCOMPLISHMENTS

Achieved 100% staffing fulfillment rate for the launch of two consecutive academic years

Increased onboarding and time-to-fill efficiencies by transitioning organization from a manual/paper system to a digital platform

Substantially reduced organizational risk by achieving a 100% compliance rating with all state, federal and PA Department of Education requirements

Designed, implemented, and managed a new, regional full-time substitute system that achieved a 95% fill rate and increased operational efficiency within each school PA CAREERLINK PHILADELPHIA, PHILADELPHIA, PA 2003 – 2016 CENTER DIRECTOR, CAREERLINK ADMINISTRATOR (JOBWORKS) JULY 2012 TO JANUARY 2016

Lead a team of 21 employees in the daily administration of Career Center operations, including business service representatives, administrative staff, case managers, and trainers in a union environment.

Managed all functions of HR including recruitment, payroll, benefits, employee training, career development, and creating and implementing human resources policies and procedures and compensation program updates.

Recommended human resources policies and practices to improve productivity and employee retention.

Coached and grow employees to increase productivity and job satisfaction; analyze center-wide training needs and create employee development plans.

Navigated and resolved challenging situations, including staff shortages, disputes and probationary actions.

Represented organization at personnel-related hearings and investigations.

Oversaw daily operations of a public career one-stop center, serving 3,000+ participants monthly.

Developed and integrate career center strategic plans to meet organization recruitment and placement goals.

Key point of contact with property management company to resolve any physical plant issues. Roy Coco Resume, Page 2


Achieved 110% of contractual job placement goal, exceeding performance of all regional centers.

Increased Center participant pre-employment assessment testing usage by 25%, including Workkeys, Key Train, Prove It and Test of Adult Basic Education (TABE).

Attained 92% of benchmark for individual training accounts, leading performance across the region.

Appointed by executive leadership to participate on strategic planning committees for continuous service improvement, customer flow streamlining, and co-location planning.

Spearheaded talent pipeline programs with area employers.

Recognized by USDOL for best practices in veterans eligibility determination. PROGRAM DIRECTOR, CAREERLINK SERVICES (PHILADELPHIA WORKFORCE DEVELOPMENT CORPORATION) JANUARY 2003 TO JUNE 2012

Developed and oversaw new workforce initiatives, such as sector-based recruitment strategies, rapid reemployment programs, client talent marketing, and unemployment claimant sourcing programs.

Managed a $400K center budget and processed payment for vendors and contractors.

Monitored and ensured compliance of federal and state funded programs through ad-hoc and static reports, file reviews, staff interactions, comprehensive audits, and trend analysis. KEY ACCOMPLISHMENTS

Increased employer participation and candidate pools by marketing services to community-based organizations, professional societies, local businesses, and public agencies. EDUCATION

Bachelor of Science, Business Administration & HR Management, Rowan University, Glassboro, NJ PROFESSIONAL AFFILIATIONS

Member, National Association of Workforce Development Professionals Member, Philadelphia SHRM, Greater Philadelphia

Member, Chamber of Commerce

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