Personal Particulars

Name: Ma. Aileen P. De Galicia (Aileen)

Gender: Female

Marital Status: Married

Nationality: Filipino

Contact Information

Mobile Phone: +639********* / +639*********

Email Address: ac46vn@r.postjobfree.com

Career Objective

A highly experienced person who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong analytical, organizational and exceptional communication skills with an impressive track record of more than 12 years of hands-on experience in sales and customer service. Proven ability to successfully lead people, displays exemplary customer service. I am now looking for a career and result oriented job with a rewarding environment in a professional, progressive & fast growing organization with bright prospects of advancement.

Working Experience

Customer Service Specialist – Concentrix, February 2017 to January 2018

Concentrix is a BPO company and my accout is with Sprint. It is an American telecommunications company that provides wireless services and is an internet service provider. It is the fourth-largest mobile network operator in the United States and served 54 million customers. Being a customer service specialist, my task is to provide the best solution for the customer in terms of their bills and plans and other query the customer have with regard to their network.

Operations Manager – I Can Read, December to April 2013

I CAN READ school is a learning centre which offer a range of unique reading programs, writing programs and other literacy programs designed to establish literacy skills from the early age of about 2.5 years onwards. As a manager of the centre I was in charge of overseeing the operation of the centre, made sure all the educational supplies are complete, ensured the cleanliness and orderliness of the centre as well as safety of the students. I also provided the information thru inquiry by phone, thru walk in customers in order to recruit potential clients of the school.

Customer Service Officer – Cisco Recall, September to December 2012

Cisco Recall is a company that provides document management solutions, data protection, and secure media and document destruction. CISCO Recall delivers peace of mind and bottom-line results through Security, Efficiency, Customer Satisfaction, and Sustainability. As a customer service officer I am in charge in of providing excellent customer experience and ensure customer satisfaction to CISCO Recall client base in Singapore.

Customer Care Representative - Teletech, June 2, 2006 -July 7, 2011

(Call Center Representative)

Teletech as a company is a leading global provider of outsourced customer service solutions and serves two million customers in over 18 countries. I started with the company as customer care representative handling credit card service for Chase which is one of the most successful bank in the United States. After that I was assigned to handle back office jobs for Wholesale Telecom New Zealand dealing with phone and internet services in the whole of New Zealand.

Branch Sales Supervisor - Raffles Philippines, Oct. 2005 - Mar 2006

Raffles is a direct selling company in charge of the distribution of Pyrex, Visions, Corningware products in the Philippines. My tasks involves developing the network of the company and at the same time maintaining existing network. I am responsible in creating awareness about the product through product demonstration to different areas in the Philippines as well as achieving sales quota for the branch.

Branch Recruitment and Training Supervisor – Triumph, Feb. 1999 - Mar. 2004

Triumph is a direct selling company for intimate apparel. I began as a Recuitment Specialist and conducts trainings such as new recruit’s orientation, product knowledge and handling cash and collections for the partners of the company. After 6 months I got promoted as Branch Sales Supervisor, with this position I was in charge of the attainment of monthly sales quota for the territory. Responsible for the distribution of different promotions of the company as well as in charge of the inventory of the business partners. I supervised and reviewed business in terms of sales, inventory and collection and also in charge of monthly meetings and assemblies to update them of their sales status for the month. After 3 years I was promoted as Branch Recruitment and Training Supervisor and was responsible in developing the network of the company by recruiting potential clients and maintaining existing clients. I am also tasked to handle events when a new product needs to be launch in the territory like recruitment parties, fashion shows, motorcade etc.

Customer Service Representative - Pilipinas Makro, Oct 1997 - June 1998

Pilipinas Makro is a wholesale company and believe its unique selling point is being able to offer customers all they need under one roof. As a customer service representative I was in charge of attending to the needs of the customers as well as handling customer complaints.

Additional Training Experience:

Anawim Home For the Aged – Anawim is a small facility for poor and abandoned elderly people. Being a care giver, I provided care and support to the elderly and made sure we monitor the health and wellbeing of the patients there.

Kinderheim School – It is a school committed to creating a homely environment conducive to early childhood learning experience. During my stay in this school, I learn to train children how to learn and have fun and at the same time.

Education

Bachelor of Mass Communications - 1992-1996 Polytechnic University of the Philippines

Major: Broadcasting and Radio Communications

NC II Graduate in Caregiving – Asia Pacific Caregiver and Healthcare

Training Center, Inc.

Skills

Languages (Written and Spoken) : English

Computer (Microsoft Word, Excel, Power Point)

Basic First Aid

Expected Salary

Negotiable

Date of Availability

Immediate

I hereby certify that all information given above are true and correct to the best of my

knowledge.

Ma. Aileen P. De Galicia

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