Aug **** -Present

Miami, FL

Jan **** -Aug ****

North Miami Beach, FL

Jul 2012 -Jan 2014

Cutler Bay, FL

Jul 2004 -Apr 2011

Miami, FL

TARAKESHA KENDRICK

PROFESSIONAL SUMMARY:

Seasoned Customer Service Representative with more than years of experience in fast-paced call center environment . Excellent communication and problem solving skills. Track record of achieving exceptional results in customer service. SKILLS:

Clerical

Active Listening

Critical Thinking

Complex Problem Solving

EXPERIENCE:

Assistance Coordinator

Road America

Create, maintain, and enter information into databases. Complete forms in accordance with company procedures. Conduct searches to find needed information, using such sources as the Internet. Deli clerk

Publix Supermarket

Notify kitchen personnel of shortages or special orders. Communicate with customers regarding orders, comments, and complaints. Wrap, weigh, label and price cuts of meat.

Prepare special cuts of meat ordered by customers. Sales Representative

Alorica

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Complete forms in accordance with company procedures. Locate and attach appropriate files to incoming correspondence requiring replies. Provide services to customers, such as order placement or account information. Medical Support Assistance

Miami VA Medical Center

850 Northwest 4th Avenue #1, Miami, FL 33136

Ph: 786-***-****

ac46vi@r.postjobfree.com

Mar 1999 -Jul 2004

Miami, FL

Jun 1997

Miami, FL

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Schedule and confirm appointments for clients, customers, or supervisors. Establish work procedures or schedules and keep track of the daily work of clerical staff.

Data Entry

PRC Inc.

Store completed documents in appropriate locations. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. EDUCATION:

High School Diploma

Miami Senior High School

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