Talat Ozturk

** ******* ***, ***********, ** M*K*T1 • 647-***-**** • ac46v0@r.postjobfree.com

Experienced IT professional with working application level and also infrastructural level in IT business. Work experience in consultancy with different countries and managing virtual and also physical teams are a plus for cultural adaptation for multinational companies. Solution oriented working perspective and fast orienting to the cases are the main specialties that makes a difference in my roles and projects. Deep expertise in project management (PMP certified) with extensive knowledge and experience in Enterprise PMO, Program and Project Management, Customer Management, Service Management (ITIL certified) domains. Acted project/program manager and service manager roles successfully. Working with IT teams as a solution architect, business and solution oriented mindset, involving technical details for challenges brings a 360 degree point of view both technical and business perspectives. Developing program and project solutions more than 20 projects with budget more than $10M and more than 100 team members to C-Level and decision makers with the ability to understand customer needs focusing on the existing situation, pains, opportunities and addressing solutions with strong strategically and analytically thinking and diplomatically communication skills. Analyzing business needs, explaining solutions and directing them to the related solution, helping technical and business teams to solve their challenges is also one of my role as an IT expert. Areas of Expertise:

Service Delivery

IT Service Management

ITIL Processes

Service Level Management

Performance Monitoring & Tuning

Process Improvements

Budgeting & Cost Management

IT Outsourcing

IT Project Management

Analytical Problem-Solving

Strategic Planning

Technical Team Leadership

Coaching & Mentoring

Articulate Communication

Organizational Planning

Vendor Management

Skills Summary

As an IT Expert, my main role is leading the team. I have experienced different roles while leading these projects

ransition&Transformation Management

E-Business projects and implementations

SLA Management

Application Integration Management

CRM Application Installations and Integrations

Working with Wintel, Unix, Network and middleware technologies

Planning DRC projects

Leading SAP installations (Basis, SAP Hana) and also SAP R3 implementations

SAP BW Integration

SAP CAR Implementation

Leading Oracle EBS implementations

Supply Chain Application Implementations and Integrations

IT, Retail, Insurance, Production, Finance sector experience

Managing Cash register software development and integration processes

POS (NCR, IBM, Toshiba) integrations

Risk Management, Change Management, Program Management, Resource Management, Cost Management

(Coordinating Project Budgets)

EPMO Office Improvements, defining project management methodology, defining project management forms, charts and flows

Pre-Sales activities, customer analyzes, preparing customer educations and workshops

PROFESSIONAL EXPERIENCE

Bimsa, Istanbul 2017 – 2018 (April)

Service Management Unit Manager

Oversee the portfolio of IT services to the clients at at all accounts.

Leading Service Delivery team (5 professionals)

Leading Process Management team (4 professionals)

Leading Service Management Application team (5 professionals)

Managing delivery team managers for all customers

Responsible for pricing and presales activities (1 professional)

Improving and designing reporting platform and processes

Responsible improving SLA management

Responsible improving contract management

Responsible improving Incident, Change, Configuration and Capacity management.

Responsible to improve service level for Bimsa Company to other customers who takes services

Responsible to involve and improve ISO20000, ISO22301, ISO27000 processes yearly Bimsa, Istanbul 2014 – 2017

Program / Project Manager (IT Expert)

Project Management:

o Custom Software Development

o Oracle EBS Implementation

o SAP Implementation

o Cashier Application Implementation

o System Migration/Integrations

o Data Center Migration

o Infrastructure Upgrade Management

o Roll-out Management

o Enterprise-wide Implementations

IT Project Lifecycle:

o Requirements Analysis

o Costing & Budgeting

o Project Scheduling

o Testing/QA/Rollout/Support

o Risk Management

o Stakeholder Management

Value-Added Leadership:

o Cross-Functional Supervision

o Team Building & Mentoring

o Client Relations & Presentations

o Business & IT Planning

o Vendor Management

o C-Level Reporting

o Delivery/SLA Management

Experteam Consulting, Istanbul 2013 – 2014

Oracle Consultant

Analyzing the process flow and designing the staging tables for the ETL processes

Analyzing the structure of the Journal types and accounting flow of the bank

Developing the Event Model and Accounting Model

Defining the whole accounting setups

Creating test cases and applying those to the test system Experteam Consulting / Johnson Controls Int, Istanbul - Europe 2010 – 2012 Oracle Consultant

Supporting AP/AR/GL/CE/HR modules in Oracle (11.0.3 and 11.i) for European region for countries. (France, Spain, Germany, Switzerland, Austria, Belgium, England, Ireland, Denmark, Luxemburg)

Providing required enhancements to business side o Improving Oracle Reports

o Regenerating expense procedure

o Improving the design of the invoice importing from a third party tool to Oracle o Developing the interface validations for import process to AP and AR module.

Preparing Audit queries and Audit data extraction and for internal and external auditors

Analyzing Oracle Discoverer and BI reports and improving their efficiency working with developers

Supporting month end closures for AP/AR/GL modules

Troubleshooting Software vendors

Changing the AP/AR/GL setups according to the business requirements

Solving data related problems in database by using data fix scripts

Checking the system to prevent errors in daily basis

Providing whole functional support to end user from procure to pay

Providing whole functional support to end user from order to cash Marsan Food & Beverage, Istanbul 2010 – 2010

Selling and Operation Specialist

Planning and controlling customers financial position

Providing order information to production department daily

Organizing the route of the logistic flow

Education

Master of Business Administration (MBA with GPA 4.0) – Bahcesehir University, Istanbul

Bachelor of Science in Industrial Engineering – Isik University, Istanbul

PMP (Project Management Professional) Certification from PMI America Languages : English (Fluent), German (Intermediate) Certifications

Project Management Professional – PMP (Project Management Institute, PMI)

ITIL Foundation V3 (Peoplecert)

Communication Skills, Team Building (ABC Consulting)

PMI Agile Project Management (Istanbul Corporate Development)

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