Customer Service Microsoft Office

Danette Hill

**** ***** ******* ***. *

Chicago, Illinois 60649

CELLULAR 773-***-****

***********@*****.***

Objective

I want to obtain a position where there is room for advancement in a company where I can utilize my teaching and customer service skills.

Summary of qualifications

Provide children with learning experiences that promote their cognitive,

social and emotional development. Deliver individualized instruction in

all areas of the curriculum. Created and implementing lesson plans.

Participate in parent–teacher conferences, handle record keeping, and

keep a tidy classroom. Sterilizes the toys for health safety reasons.

Employment

2004 - Present Little Leaders of Tomorrow Chicago Illinois

Teacher/ Director

Created a safe, comfortable, and fun learning environment for children from the age of 0 months to 12 years.

Teach self-help skills (feeding, dressing, toileting, and personal hygiene).

Created instructional materials and procedures consistent with individual learning needs and behaviors.

Implemented new activities from reading resource books to stimulate play.

Maintained children’s attention during group time by presenting materials in a fun and exciting way.

Developed, designed, and implemented indoor and outdoor kindergarten activities and educational lessons.

Fostered effective, ongoing communication with parents by providing verbal reports and written notes on children’s daily activities.

Collect the co-payments from the parents.

Greet the parents, answer the telephone and answer any question the callers have.

Conduct parent/teacher conference.

Talk to people about enrolling their child/children in the daycare center.

Create time sheets, and volunteer sheets.

In charge of record management.

Help the parents fill out the application for enrollment and the head start and CPS forms.

Type documents.

Cook breakfast, and serve lunch and make snack.

1998-2002 Community Action Service Inc. Chicago Illinois

Clerical Assistant/Bus Monitor

Typed documents, letters, and general correspondence using computers and typewriters.

Created names tags and laminated names tags for school children.

Greeted visitors arriving for meetings.

Answered incoming calls, took messages transferred calls, and redirected callers to correct departments.

Used spreadsheets to enter daily records for school bus drivers. Responsible for record management.

Assisted at the school as a teacher aide where I picked up the children, sometimes I helped wash the children hands, assisted the children while they put the food on their plates.

Assisted in setting up the art and music area for the head teacher.

Assisted the children on and off the bus. Talk to the parents.

Assisted the children into their seats and put their seat belts on.

Made sure the school bus was clean. Walk the bus to make sure there wasn’t any child left on the bus end of the day.

Made the bus safe for the children.

Education

2002-present Kennedy-King College Chicago Illinois

Early Childhood Education May 2015

1997-1998 Dawson Technical Institute Chicago Illinois

Office Information Process *Certificate

Practicum: Consistently cleared typing backlog for the clerical staff.

Rearranged file cabinets, which provided quick, with efficient access and resulted in

a decreased in lost and misplaced files.

Technical Skills and special Abilities

Process wide range of computer skill knowledge of windows, WordPerfect

6.0 and 9.0 Microsoft Office. Familiar with the following office equipment: IBM and Hewlett-Packard Laser Printers, fax machines, photocopiers, calculators and voice mail. Other

Abilities include: Accurate keyboarding abilities, bright, creative and

eager to learn. Great with children. Excellent at understanding children. Good rapport with children. Great teacher. Received my food sanitation license, and CPR certified.

Reference

Ms. Angel Lindsey

Ms. Sophia Ofori-Atta

Ms. Tiffany Gordon

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