ZAYAS, SANDRA

* *** ****** ********** ****, NJ **660 201-***-**** ac46u5@r.postjobfree.com

SUMMARY

Collection Agent with more than 11 years experience in collections. Expert listening and negotiating skills. Goal oriented and reliable individual with strong analytical and critical thinking skills.

CORE QUALIFICATIONS

-B2B Drop Collector Specialist

-Workers’ compensation claims lien negotiator

-PIP Insurance billing and collections in NY and NJ

-Effective Negotiations skills

-Skip tracing resources

EMPLOYMENT HISTORY

Drop Collector

Allen Maxwell & Silver Inc.

Responsible for reviewing accounts for collections efforts. Making outbound collection calls while keeping and improving customer and client relations. Negotiated Settlements and assisted customers with payment plans. Reviewed and monitored assigned accounts to achieve all applicable collection efforts. Provided timely follow-up on payment arrangements. Mailed and emailed correspondence to customers to encourage payment of delinquent accounts. Took credit card and check by phone payments. Sent all Wire and ACH payments to accounting for posting. Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers. Consistently met or exceeded monthly quota goals.

1/2/2017 3/5/2018

Medical Claims Analyst 1/1/2012-12/31/2016

Cambridge Companies dba Cambridge Medical Funding Group

Post payments to daily payment tracker

Prepare Settlement Demands

Provide adjusters with medical records and ledgers

Works closely with in house counsel to determine the course of claims for arbitration

Pre- Settlement Litigation Specialist

10/1/2006 1/1/2012

Cambridge Companies dba Cambridge Medical Funding Group

Contacted attorneys and paralegals via phone and correspondence on a daily basis to obtain the status of pending cases

Negotiated liens with plaintiff’s attorney’s upon resolution of the case

Assisted in house counsel with underwriting

Filed UCC’s – LexisNexis

EDUCATION

Associate of Science in Retail Management and Marketing The Berkeley College - NYC

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