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Administrative Assistant Customer Service

Ruskin, Florida, United States
65-85k annual
April 19, 2018

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Michelle A. Kennedy Parker

**** ***** **. *****, ******, FL 33570

216-***-**** •


Highly motivated, detail-oriented and driven Executive Assistant with 15+ years providing expertise in problem solving and managing high level, fast pace daily office functions.


October 2012 – Present IBM Watson Health Cleveland, Ohio Executive Administrative Assistant

• Direct support to the CEO and Senior Leadership (Officers) Team

• Schedules and organizes complex activities such as meetings, travel, conferences and department activities for Officers, Strategic Account Managers, and others as requested

• Manage Officers calendars

• Manages expense reimbursements for leadership through the Concur tool system

• Handled the Acquisition of Explorys with the Senior Leadership team and scheduling for over 200 people to travel last min and onsite for a 3 day meeting for IBM

• Coordinates and supports companywide meetings including schedule determination, invitations, planning and logistics preparation in detail.

• Support with preparing agenda for weekly SLT meetings & minutes summarization

• Direct support to the SAP team (Strategic Advisory Practice) - Consulting team

• Handled quarterly board meeting set up with all board members (travel, agenda, dates, GoTo meeting/Webex for those who cannot be onsite)

• Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy

• Support and develop presentation materials including graphics using Microsoft PowerPoint, Word and Excel skills

• Screens Officers contacts through email, triages information, and ensures timely follow-up. Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, presidents, senior vice presidents, chiefs and physicians. Handles confidential and non-routine information and explains policies when necessary

• Works independently and within a team on special nonrecurring and ongoing projects. Act as project manager for special projects, at the request of the Officers

• Other administrative duties and projects as assigned

• Experience to handle multiple complex travel plans using the Concur tool system along with submitting all expenses

• Mentor for new hire admins

• Plan and organize onsite meetings for the CEO and Officers as needed along with detailed Agenda

• Currently working remotely 100%

September 2016 – Current Cough-Clean, Inc Ruskin, Florida Owner/Co-Inventor

• Invented a germ containment device that you simply cough into to stop the spread of germs which is now Patent protected


July 2009 – October 2012 TMG Performance Products/CORSA Performance Berea, OH Executive Administrative Assistant

• Direct support to the Vice President and General Manager with additional support to President

• Support all departments on any level needed

• Prepare travel (domestic and international) for the entire staff

• Manage company picnics, annual corvette show, holiday parties and wellness

• Gather and prepare confidential information for the monthly business reports for management meetings

• Manage expense reports

• Assist with daily invoicing in the accounting department

• Maintain and update Instructions for all manufactured systems made or to be made

• Maintain marketing needs along with supplies for the entire company and manage budget given

• Assist/support in IT department

• Ability to multi-task and work independently or in a group

• Set up interviews, maintain employee handbook and perform misc. administrative/HR tasks as needed

• Manage calendars, meetings, minutes and visits

• Excellent customer service skills

• Planned, developed and organized implementation to be successful in the business

• Create spreadsheets and power point presentations

• Create and maintain NDA’s (non-disclosure agreements) Feb 2006 – July 2009 Aero-Instruments Cleveland, OH Executive Administrative Assistant

• Direct support to the Vice President with additional support to the sales staff and HR.

• Maintain Marketing needs and order items for different trade shows

• Prepare travel (domestic and international) for the entire staff along with maintaining passports for all travelers

• Responsible for facilitating meetings, company picnics & holiday parties

• Gather and prepare information for the monthly reports

• Maintain employee handbook, vacations, timesheets

• Coordinate employee files, & records

• Responsible for maintaining confidentiality at all times

(I was employed by same Owner from Feb 2006-Oct 2012 – They owned both TMG Performance Products and Aero Instruments)

Feb 2003 – Sept. 2006 Distribution Data Inc. Brook Park, OH Accounting, Executive Administrative Assistant, HR

• Assistant to president and all other managers

• Enter AP and make recommendations for payment

• Bank reconciliation for corporate accounts transferring millions of dollars on a daily basis

• Maintain fixed assets and depredation schedules

• Assist in annual tax preparation including maintenance of 1099 vendors

• Generate client invoices and notify Customer Service of collection issues

• Payroll for all employees

• New hire orientation and enrollment in requested plans/programs (healthcare, 401k, etc.)

• Perform other accounting/administrative duties as directed by president

• Stayed on with company for a few months as “on call” or “as needed” until they hired a replacement 1997- 2003 Sears NAAC Middleburg Heights, OH

Administrative Assistant

• Support department management in producing reports, charts, graphs and statistics for meetings and presentations

• Coordinated schedule and other manager's obligations including making travel arrangements

• Managing special events and other office functions

• Gather and prepare information for monthly reports

• Liaison between department staff, employees and management

• Create and maintain company employee attendance program for over 350 employees

• Various administrative duties as needed

• Knowledge and skills in credit bureau department Education Berea High School Berea, OH

High School Diploma

Some College - Studied at Penn Foster - Business Management for 1 year Proficiencies Microsoft Office (Word, Excel, Power Point, Outlook, Access) Adobe, Concur travel/Expense tool, Workday, SharePoint, Visio, Sales Force, GoTo Meeting, WebEx, Lotus Notes, Quattro Pro, ACT, Sage Pro, QAD & other billing and accounting software applications

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