Customer Service Representative
Resume:
John S. Casolari
Customer Service Representative
Tamarac, FL 33321
**********@*****.***
SKILLS
Data Entry
POS 2000 Database
Content Management System
Oracle Content Management
Taking Inbound Calls
Phone Support
Merchant Services
Sales Force Database
EXPERIENCE
First Data Corp; 4000 Coral Ridge Dr, Coral Springs, FL 33065 - Customer Service Rep/Merchant Activation Rep
January 2008 - February 2018
● Handled incoming calls for new merchant accounts, sales representatives, and answered all billing and funding questions.
● Helped download credit card terminals and provided training on how to use the equipment.
● Troubleshooting communication issues with credit card terminals with phone lines, or wireless.
TAG (The Answer Group); 7562 Southgate blvd, North Lauderdale, FL 33068- B usiness Activation Rep
January 2004 - November 2007
● Handled inbound calls for business owners to help them set up their new Bellsouth internet services
Food For The Poor; 6401 Lyons Rd, Coconut Creek, FL 33073 - Lettershop Supervisor
September 1993 - October 2003
● Running inserting and folding equipment.
● Responsible for ordering/keep track of all supplies/stock ordered by the company.
● Operated Forklift in company warehouse.
● In charge of lettershop personnel.
● Process monthly reports to the accounting department. EDUCATION
Piper High School, Sunrise FL 33324- H igh School Diploma August 1974 - May 1978
Nova Southeastern University, Davie FL 33012 - N o Degree; Majored in Computer Science
August 1980 - May 1981
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