Manager General

Bill James

General Manager at Radisson, Crowne Plaza, Kendall Hotel & Suites, Hilton

Homewood Suites

Miami, FL 33157

*****@***.*** - 305-***-****

WORK EXPERIENCE

General Manager

Radisson, Crowne Plaza, Kendall Hotel & Suites, Hilton Homewood Suites - Miami, FL - March 2002 to October 2012

Challenged to successfully direct new up-scale property with unlimited potential. In one year this hotel improved revenue 80%, profitability up 284%, sales & marketing is structured and performing, personnel is energized and turnover has stabilized. Guest satisfaction and hotel reputation have been enhanced remarkably. Regional Multiunit General Manager

Atlantia Hotels & Resorts - Fort Lauderdale, FL - 1998 to 2002

* Managed all operational aspects of six hotel/resorts and marina in South Florida and the Florida Keys. Franchises with Hilton, Marriott, Holiday Inn, Travelodge, Ramada, and independent. General Manager

Holiday Inn - University of Miami - Coral Gables, FL - 1995 to 1998

* Achieved record hotel profits through aggressive occupancy and Average Rate promotions. Ranked #1 in Regional Guest Satisfaction Scores.

General Manager

Holiday Inn - Coral Gables, FL - 1987 to 1995

* Directed this hotel to a "Torchbearer Award" as a top ten Holiday Inn World wide 1988-1989. Tripled Food & Beverage revenues. Achieved and maintained number 1 ranking in regional guest satisfaction ratings. General Manager

John Q Hammons Hotels Inc - Tucson, AZ - 1979 to 1987

* Opened two up-scale 300 room/suites/resort Holiday Inns in Tucson Arizona and Lubbock Texas. The Lubbock Civic Center was awarded the coveted "Torchbearer Award" recognized as a top ten Holiday Inn World wide in 1985. Both hotels rated number 1 in guest satisfaction rankings for their regions. The Tucson hotel established corporate record profits in food and beverage operations SKILLS

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ADDITIONAL INFORMATION

Over 20 years experience managing and developing high quality individual and multi-unit hotels. Twice managed hotels awarded "Torchbearer Awards" as top ten hotel system worldwide. Directed hotels to reach the highest attainable ranking in guest satisfaction and achieved profit levels substantially above projected levels. Highly skilled in all disciplines of hotel operations. A true professional. Marketing, Front Office, Food & Beverage, Accounting, Maintenance, Housekeeping, Team Building and Profitability.

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