COLLECTIONS

**** *** *** #**, *** York N.Y ***** 646-***-**** ***************@*****.***

Deborah Cardona

Experience

**/****- *******

AD BILLING & RECOVERY

New York, NY

Collections – weekend and evening schedule

Interviewed and assessed applicants to determine eligibility,

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies though audited accounts.

Determined final action to be implemented, Referred accounts for legal action.

Operate data capture technology to import digitized documents into document management system, computer billing, telephone billing, setup payment arrangements (PPA)

Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures.

12/1998-11/2001

DUNN & BRADSTREET

New York, NY

Collections

Contacted debtor to coordinate payment of account balance

Resolve debtor’s disputes. Follow up on payment arrangements, Confer with company officials about financial and regulatory matters.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Conduct research, compile data, and prepare papers for consideration and presentations

08/1993-12/1998

IKON

New York, NY

Collections

Data entry, Collections, Computer billing, Review files, records, and other documents to obtain information to respond to requests.

Provide statistical reporting and requested information to management

Negotiated outstanding debt settlement arrangements. Communicate with clients, employees, and other individuals to answer questions, disseminate or explain information, and address complaints

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

02/1990-04/1995

AT&T SECURITY SYSTEM

Tampa, FL

Collections

Computer billing, Compile, copy, sort, and file records of office activities, business transactions, and other activities

Sales & Marketing, Select and create action plans to assist clients based on needs, specifications, and applicable regulations

Commercial and Consumer collections Maintain customer records, using automated systems

Interacted with client’s representatives to facilitate maximum collection efforts.

Followed up on payment arrangements, updated and maintained accounts.

Education

09/2000

CALIBER TRAINING INSTITUTE

New York, NY

Computer Billing, Medical Insurance billing, Diagnoses coding, CPT coding, S

09/2000

JOHN JAY COLLEGE

New York, NY

Associates of Arts in Paralegal and Accounting

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