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Manager Administrative Assistant

Fort Worth, Texas, United States
April 19, 2018

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**** ********** ** #**** ******, TX 75287 817-***-****


To obtain a position that will allow me to utilize my strong leadership, organizational skills and strong work ethic. I am a highly dedicated and technically skilled Business Professional with a versatile skill set developed through my experience


Resolution Specialist (Office of the President) November 2015 – September 2017

Bank of America Addison, Texas

Responding to inbound correspondence and complaints

Responding to online complaints filed on the Better Business bureau (BBB) website

De-escalating calls and offering solutions to customers in a timely manner (credit disputes, questions about getting late fees waived, additional lease fees. etc)

Assisting the Enterprise Compliance team with research for responses to the Consumer Financial Protection Bureau (CFPB)

Accepting inbound phone calls from various internal and external channels (customers and dealers)

Administrative Assistant September 2013 – November, 2015

Bank of America Fort Worth, Texas

Managing department meeting agenda and topics to be scheduled

Department invoicing and payment

Ordering supplies and meeting materials, including catering arrangements

Event coordination and set up as needed, including handling onsite catering requests, and onsite logistics/technical set up as needed

Manage department budget, including P-card

Mortgage Servicing Team Manager (Collections) April, 2009 – August, 2013

Bank of America Fort Worth, Texas

Increased Quality Performance of associates calls by 16% during my first month as a Team Manager and contributed to significant improvement of overall performance for our organization

Manages a team of 10 - 20 Call Center Mortgage Collections associates

Used PowerPoint presentations to run meetings implementing the companies guidelines.

Provides counseling, coaching and feedback and conducted performance reviews using Excel spreadsheets

Managed employment interviews and selection process


Deliver outstanding results, leading to increased levels of responsibility and recognition

Maintain high standards in performance and morale

Knowledge of all computer programs and uses such as Windows, Lotus Notes, Word, Aspect Excel, PowerPoint etc.

Adapt easily to new concepts and responsibilities

Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds

Ability to be flexible, follow tight deadlines, organize and prioritize work

Project Management expert

Process Development and Improvement expert

Proven competencies as a leader with the ability to empower others


May of 2004 Business Management Associates Degree


Member of Toastmaster Program

Part Time work for AT&T Stadium /American Airlines Center

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