Customer Service Assistant

Objective

I am seeking a position with a leading organization that will provide me with the opportunity to expand my knowledge as a Health Administration major, as well as my interest in management in the corporate field. My experience delivering excellent customer service and strong leadership skills will ensure I make a positive contribution to your organization.

Education

Eastern Michigan University September 2012- December 2015

Major: Health Administration Bachelor’s Degree

Central Michigan University Winter 2018

Major: Health Services Administration Master’s Degree

Skills

Market research

Time Management

Special Events and Networking Coordination

Conflict resolution skills

Story Development and Brand Management

Relationship and team building experience

Staff training and development

Quick and efficient keyboarding skills

Organized and punctual; hard-working and Professional attitude towards goals and work

Experience

Warwick Living Center January 2017 – August 2017

Alma, MI Social Services/Admissions Designee

In this position I am responsible for providing customer service, education, and review of medications. In this setting I was responsible for identifying the psychosocial, mental and emotional needs of resident’s along with providing, developing, and/or aiding in the access of services to meet those needs. I am responsible for contact with doctor’s and tracking medications, visits and consultations. I am responsible for resident concerns and missing items to make sure that these forms are completed fully and in accordance with federal and state guidelines. I am responsible for MDS assessment information, emotional well-being assessments, documentation, miscellaneous office duties. I am also responsible for the review of referrals, insurance verifications through Masonic Pathways, medication review and ensuring information on the referral is sent to the departments for review. I am also responsible for the daily census reports and updates in the roster. In this position I work closely with discharge planners at hospitals, insurance providers, doctors, office managers, nurses, CNAs, families and Community Mental Health workers.

Hometown Home Health and Hospice March 2016-Dec 2016

Lapeer, MI Community Liasioin

In this position I am responsible for providing customer service, education, and manage referral accounts. This is done by maintaining professional relationships and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and organizing networking events and meetings. During these events and meetings I was involved in creating high-quality marketing strategy documentation, including product marketing briefs, FAQs and objectives to communicate the marketing teams' plans and accomplishments to verify alignment with senior management. I have also assisted in coordination of promotional activities and health fairs by collaborating with developers, advertisers and production managers to market products and services.

H&R Block Jan 2016-March 2016

Mount Pleasant, MI Client Service Professional/Receptionist & District Brand Ambassador

In this position I am responsible for the cleanliness, and presentation of the office – including visibility and promotion tools, as well as answering telephones, scheduling appointments, filing tax folders, payment, and other office duties. Along with my receptionist responsibilities I was the District Brand Ambassador responsible for marketing the 2 Mount Pleasant offices by scheduling tax talk with businesses in the area, setting up nonprofit enrollments and community outreach to inform the public of what H&R Block does and what promotions were going on.

The Brook Retirement Communities Inc. Intern May 2015-August 2015

Grayling, MI Health Administration Internship-480 hours

Marketing Representative: Attended various marketing functions including expos, small and large public presentations; as well as meetings with potential clients and families. I was also responsible for writing articles for the quarterly marketing newsletter.

Attended / Participated in Management and Board Meetings.

Human Resource Assistant: Responsible for reviewing and organizing personnel files; interviewing potential candidates for various positions, as well as completing criminal history background and reference checks.

On-site Management Assistant: Participated in the day to day functions of onsite managers including problem resolution, activity directing and planning, and staff oversight.

Payroll and Billing

Special Projects: Marketing Plan, connections with Universities and Colleges to make partnerships, planning events, cleaning up referral process and referral sheets, collecting referral data, gathering occupancy reports

General Office Assistant: Answering telephones, operating office equipment such as scanner, email, copying, faxing and computer work.

Wilson and Bennett- Phonothon Caller October 2014-April 2015

Ypsilanti, MI

Student caller responsible for making connections with callers, updating addresses and contact information as well as collecting donations from new donors and donors that have given in the past.

In depth knowledge of online phone service and data entry system

High energy level, initiative and confidence

SRI International - eXporatable Combat Training Capability Instrumentation Team July 2014 – August 2014

& August 2015

Grayling, MI

Handheld video technician responsible for helping with the training the United States Army by capturing footage of the exercise and missions that the soldiers were training to assess how battle ready each unit was.

Constant team work, good communication and effectively completing orders from officers

Worked long and early hours, often times 15 hours long and beginning at 3:00 am

Granted a certificate of appreciation that only a select few team members received

Human Resource Assistant – Eastern Michigan University September 2013 – April 2014

Responsible for all office functions – answering phones, receiving and replying to faxes, employee paperwork, evaluation filing, building surveys to get feedback from important meetings, etc.

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