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Manager Customer Service

Kings County, New York, United States
April 19, 2018

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*** **** ***., *********, ** 07206

Steve D'Silva


Highly organized, dependable, hands on, and team-oriented player with over 25 years of Manufacturing Management experience of which 15 years as a Manufacturing Supervisor for an Aircraft Mfg. Company in charge of producing technical products for jet engine components, and over 12 years as either Plant Manager, Director of Manufacturing and as a General Manager for Plastics, Stainless steel doors, Point of Purchase Displays/Consumer products, and other sheet metal welded assemblies. If requirement for this position is a Bachelor, I do have an equivalent combination of education and experience. I do have many years of metal machining experience since my position as a Manufacturing Supervisor from the aircraft industry. I am self-motivated and able to adapt to any diverse environment. Experiences in my career include lean manufacturing, MRP, JIT, TQM, and SPC. I do consider myself to be a very effective versatile individual with the ability to wear multiple hats. I am well organized, highly motivated individual with a take charge attitude and excellent communication skills and great attention to detail. Throughout the course of my career, I've obtained excellent oral and written communication skills adaptable to any environment. Experiences in my career do include Lean Manufacturing, JIT, TQM, MRP, GMP, ISO, and SPC. To obtain a General Manager's position with your company and be an asset utilizing my 25 plus years of experience.


Falcon Industries – Sheet Metal Fabricators – 371 Campus Drive Somerset NJ 5/2014 - present

Plant Manager –

Responsibilities - In charge of complete manufacturing(Parts and Labor) from CNC punching, cnc lasers, cnc brakes, to spot welding, mig welding,tig welding, grinding, assembly and paint. 6 direct reports (CNC foreman, CNC brake foreman, welding foreman, assembly foreman, Shipping/receiving manager and Paint Manager. Direct and coordinate daily responsibilities to department heads and personnel. Check parts with Project managers to ensure parts conform to specifications. Schedule and prioritize work schedule with each department head on a daily basis. Make sure all employees safety rules and regulations. Report progress of parts personnel to President/Owner. Establish daily production reports and prioritize with department managers to achieve daily goals. Communicate and coordinate with Maintenance department to ensure all machines and equipment function properly on a daily basis.

Cozzoli Machine Company- 50 Schoolhouse Road, Somerset, New Jersey

1/13 - 10/13

Plant Manager

Cozzoli Machine Company MRM/Elgin provides technologically advanced machinery for the packaging industry. As a global leader in the design, manufacture, and service of precision cleaning, sterilizing, filling, and closing systems.

Responsibilities- In charge of complete manufacturing (Personnel, Parts, and labor) - Top class cnc machinists, assemblers, service technicians, electricians, sheet metal mechanics, maintenance personnel, customer service, purchasing, shipping/receiving, inventory, etc., etc.,

Direct reports- Tech Service Manager, Customer Service Supervisor, Materials Manager and lead men in the cnc milling, turning, drilling, honing, and tig/mig welding.

Chairman of the Safety Committee,

Enforced safety rules and regulations throughout the plant.

Enforced lockout/tag out on machines and equipment.

Established preventative maintenance on all machines and equipment to prevent down time.

Ensured and monitored parts throughout manufacturing to obtain efficiency at 95% or better monitoring it through SPC.

Member of the staff committee consisting of the President/Owner whom I reported directly to. Human Resource Manager, Controller, Chief Engineer, and Director of Marketing.

Held regular Monday Morning Production Meetings and attended scheduled staff meetings held by the President.

Worked with approximately 50 hourly employees and help develop new employees in the assembly, machining, and tech service departments.

Performed and established performance evaluations of employees consisting in all areas of manufacturing along with their department managers with the human resource manager.

Surfaced many ideas to improve the facility in the work place both inside and outside.

Worked with engineers to improve parts on many Pharmaceutical machines.

Worked daily with cnc machinists, mechanics, and assemblers on manufacturing parts from start to finish mostly using stainless steel material. From the detail stages to the final assembly stages. Once the stainless steel machines for our customers have been built we test them the Tech Service department ensuring that everything works from filling to capping to plugging to labeling.

Yankee Metals- 76 Knowlton Street Bridgeport Connecticut

7/12 - 12/12

Metal Fabrication for Buildings and Bridges using Steel, Aluminum and Stainless Steel. Metal Stairs Metal Railings Metal Ladders

Plant Manager

Responsibilities - Directly in charge of 20 employees consisting of Finishers, Mechanics, welders, maintenance, purchasing, customer service, shipping/receiving, drivers and logistics.

Delegate responsibilities to staff consisting of operations such as drilling, coping, welding, notching, shearing, painting, etc. into steel beams, angles, and tubing.

Establish and issue work orders to staff. Manage and direct the shipping dept. daily to ensure sales orders are being loaded safely to their appropriate destinations.

Direct and control inventory of material.

Communicate and coordinate with suppliers and vendors.

Coordinate daily with project managers, engineers, and sales with the progress of customer's parts.

Resolve and provide solutions for Finishers, mechanics, welders, painters, maintenance, and shipping personnel for issues that they encounter.

Enforce shop rules and regulations.

Conduct weekly production and safety meetings.

Prioritize and establish daily work schedule for all staff. Train/develop staff to establish their task more efficiently.

Handle daily conflicts. Communicate and coordinate daily with the Executive VP the progress of customer's parts and personnel.

Display Components Manufacturing 267 Edison Ave. West Babylon, NY 10/04 - 11/04/09

Metal Components, Point of Purchase Displays, Store Fixtures

General Manager

Responsibilities - Directly in charge of Shipping/Receiving manager, Maintenance Manager, 5 Department Foremen, 4 lead men, Customer service reps, programmers, engineers, and 70 hourly union personnel (shearing, mechanical punch presses, CNC Laser/Amada turret presses, brake bending, spot welding, tig/mig welding, air bending, assembly, stockroom, polishing/grinding, etc.).

Ensure that all plant personnel are utilizing the labor tracking system (Fabritrack) on a daily basis.

Generate reports and go over schedules with department foremen and lead men.

Establish sequence of operations (Methodize) into Fabritrak to generate work orders for plant personnel.

Monitor First Articles and production samples get established on time from model maker and engineer.

Resolve and provide solutions on a daily basis for department foreman such as CNC Punching, CNC brake bending, CNC laser, mechanical and hydraulic press operations, mig/tig/spot welding operations, shipping/receiving functions, assembly and packing operations, purchasing, customer service, facility maintenance and equipment, and grounds keeping.

Enforce and Implement safety procedures. Establish and conduct weekly safety meetings with plant personnel. Have Foremen address safety issues.

Establish weekly training on equipment with foremen for plant personnel. (Example: CNC punching, bending, shearing, laser, mig/tig welding, etc.)

Conduct and establish weekly production meetings with the president.

Produce weekly production schedules for foremen and lead men.

Perform 90 days and yearly evaluations for all management personnel and hourly.

Prioritize and establish daily work schedule with foremen.

Generate spreadsheets in Excel and issue memorandums in Word pertaining to all issues and company policies

Communicate/coordinate daily with maintenance manager to establish repairs on equipment and other plant duties.

Perform administrative functions on a daily basis.

Hire new employees, train, terminate and administer company policies and procedures.

Handle conflicts within the entire plant pertaining to personnel.

Train/develop foremen to establish their task more efficiently.

Report progress of parts and plant personnel to the president.

LIF Industries, Inc. Port Washington, NY 4/03 - 10/04

Hollow Metal Doors & Frames - Wood Doors and Builders Hardware

Director of Manufacturing

Responsibilities - Directly in charge of Traffic manager, Maintenance Manager, Shipping/Receiving Supervisor, 4 Department Foremen, 4 lead men, Customer service reps, programmers, and 140 hourly personnel (shearing, mechanical punch presses, CNC Laser/Amada turret presses, brake bending, spot welding, tig/mig welding, roll-forming, assembly, painting, polishing/grinding, etc.).

Delegate responsibilities to all manufacturing personnel in reference to production and monitor their progress on a daily basis. (Plan, organize, and execute to achieve positive results)

Enforce and Implement safety procedures.

Produce weekly production schedules for foremen and lead men.

Communicate/coordinate daily with maintenance manager to establish repairs on equipment and other plant duties.

Perform administrative functions on a daily basis.

Hire new employees, train, terminate and administer company policies and procedures.

Handle conflicts within the entire plant pertaining to personnel. Deal with the union president and shop steward.

Establish and generate reports for the President and Vice-President of operations.

Resolve/handle customer service issues on a daily basis.

Train/develop foremen and other managers to handle business at a professional level.

Comco- Plastics, Inc. Woodhaven, NY 4/02 - 10/02

Manufacturer of Parts in Aerospace, Automotive, Chemical, Food/Beverage, Transportation, and Packaging/Labeling.

Plant Manager

Responsibilities - Directly In charge of nine supervisors, and eighty hourly personnel (Vertical milling, CNC lathes, CNC routers, Vacuum molding, Hand routing/table saws, brake forming, inspection, engineers, and programmers.

Achieved resolutions for project managers to provide optimum efficiency of the Bow Flex line.

Trained department foremen and their subordinates on bar code procedures.

Identified areas of deficiencies within the plant and implement training programs with the Vice - President.

Improved efficiency by changing production methods with engineers and programmers.

Reduced overtime and other expenditures to cut cost.

Improved safety and administered procedures to prevent hazardous conditions within the plant.

Worked closely on the plant floor with department foremen to establish weekly commitments to the customers.

Enforced company's disciplinary procedures for personnel with bad attendance, performance, conduct, etc.

Laumann Manufacturing Ronkonkoma, NY 1/01 - 4/02

Manufacturer of aircraft Machined Parts - Boeing, Northrop Grumman, Curtis- Wright Flow Controls, and Government

Plant Manager

Responsibilities - In charge of complete manufacturing and all plant personnel (machining centers, engineering, production control, inspection, assembly, deburring, shipping/receiving, stockroom, and facility maintenance).

Acting QC Manager for six months. Responded to PQDRS, FARS, and QARS.

Surfaced ideas to the president and implemented training programs to strengthened skills.

Trained all plant personnel with bar coding procedures pertaining to set ups and operations.

Enforce and implement safety procedures.

Produce weekly production schedules for foremen and lead men.

Improved quality by establishing new procedures and advanced methods.

Established customer satisfaction by delivering parts "Just in Time".

Established good relationship with customers and vendors.

Trained and developed foremen to perform their tasks more efficiently.

Became compliant with ISO 9000 in areas of manufacturing process, documentation control, and inspection procedures.

BH Aircraft, Inc. Ronkonkoma, NY 4/87 - 1/01 Precision manufactured engine components and structural assemblies.

Manufacturing Supervisor (Multi-Department Foreman)

Responsibilities - Directly in charge of three departments (Pressroom, heat treat, and washroom).

Hire new employees, train/develop staff, terminate, promote, and conduct performance evaluations on as needed basis.

Schedule and supervise personnel and procedures on a daily basis.

Accountable for inventory control, ordering and purchasing departmental parts.

Played a key role in the expansion of the business.

Achieved very good yearly evaluations and production bonuses.

Interfaced with project managers to identify existing applications to improve standards.

Produced minimal scrap rate by managing three departments with quality and efficiency.

Trained/develop lead men, personnel with little or no experience to operate hydraulic and mechanical presses up to 750 tons (hydraulic expanders, Amada CNC turret presses, mechanical presses, precision shears, and brakes).

Ensured that all personnel produced parts to blue print specifications.

Established written procedures pertaining to set ups and operations for department personnel. Document in customer part files.

Cut cost by performing internal repairs on tools and dies.

Assisted engineers with process development on new contracts.

Became computer literate - proficient in Windows 98, Microsoft Office, and several ancillary programs as well as Growth Power (ERP system).

Limco Mfg.Corp. Garvies Pt.Rd, Glen Cove, NY 1/84 - 4/87

Manufacturer of Aircraft Sheet metal parts - Oil Coolers, Heat Exchangers, and Bonded Honeycomb Structures.

Sheet metal "A" Mechanic

Responsibilities - Worked in various departments such as assembly, inspection, routing, shipping/receiving, machine shop, painting, clean room, etc.

Produced parts to detail drawings and blue prints.

Worked under minimal supervision.

Checked own work using precision measuring equipment such as calipers, micrometers, height gages, and pie tapes.

Advanced from a general helper to an "A" mechanic in less than a year.

Received excellent evaluations for work performance, attendance, and conduct.

Education Empire State University Old Westbury, NY 1998- 2000

A.S. in Business Management.

1996 - 1997

Certified in Supervisory Management 1 - year intensive course given by Organization Perspectives, Farmingdale, NY taught by E.J. Antonucci, Ph.D. and S.I. Tannenbaum, Ph. D.

1994 -1995

Certification in Advanced Tool and Die at State University of New York At Farmingdale, NY.

1979 - 1983

Certificate of Excellence in Avionics 4- year intensive course. Completed in a 1350 hour program of Aircraft Maintenance - Airframe at Nassau Technological School, Bethpage, NY

Certified in SPC (Statistical Process Control) BH Aircraft.


Display Components Manufacturing - Nick Rubino Purchasing Manager

Phone 631-***-****

BH Aircraft Company - Robert Aversano - Vice President of Manufacturing Phone 516-***-****

Tangent Machine n Tool Joe Scafidi - President Phone 631-***-****

Salary History

Cozzoli Machine Co. (Plant Manager) - 100k plus full benefits including 401k plus 2 weeks' vacation

Yankee Metals (Plant Manager)- 80k plus full benefits, profit sharing, plus bonus

Display Components Mfg. (General Manager) - 100k plus full benefits, plus quarterly bonus, plus 3 weeks' vacation, 401k

LIF Industries (Director of Manufacturing) - 85k plus full benefits, plus 2 weeks' vacation, bonus


Comco Plastics (Plant Manager)- 80k plus quarter bonus, 2 weeks' vacation, full medical

Laumann Mfg. Corp (Plant Manager)- 75k plus full medical, 2 weeks vacation, bonus

BH Aircraft Co., (Manufacturing Supervisor) 60k plus full medical, Company funded pension, 401k plan, 4 weeks' vacation, tuition reimbursement

Limco Mfg. Corp (Sheet Metal "A" Mechanic) - 35K plus full medical/dental, 2 weeks vacation, bonus, plus 401k

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